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Consumer Duty webinar – Payments and e-money [pdf]
Consumer Duty webinar looking at Payments and e-money. March 2023. -
Contact us
If you have a query, comment or complaint about the FCA you can contact us by web chat, email or phone. -
Consumer Duty firm survey results Autumn 2023 [pdf]
The second of 3 waves of quantitative tracking research on monitoring firms’ progress and challenges to implementing the Consumer Duty. This wave, taking place 6 months after wave 1, focuses on compliance and action taken in response to the Duty. -
Consumer Duty webinar – retail lending – transcript [pdf]
Consumer Duty webinar – retail lending – transcript -
Authorisation
Authorisation landing page -
Consumer Duty webinar – banking and payments – transcript [pdf]
Consumer Duty webinar – banking and payments – transcript -
Transcript: Consumer Duty: The next steps [pdf]
A transcript of the we hosted on 6 December 2023 to help firms understand our expectations now the Duty is in force. -
Consumer Duty firm survey results Spring 2023 [pdf]
Ipsos UK undertook this research for the FCA. The FCA wanted to understand what progress firms have made in preparing for the Consumer Duty and what support they need to complete their preparations. -
Implementing the Consumer Duty in Mainstream Consumer Credit Lenders (MCCL) [pdf]
Consumer Duty letter – Mainstream Consumer Credit Lenders -
Implementing the Consumer Duty in the Mortgage Lenders and Administrators sector [pdf]
Consumer Duty letter – mortgage lenders and administrators