Bank |
Response |
URL |
|---|---|---|
M&S Bank |
Protecting our customers and their money is an absolute top priority for us. We are continuously making investments in technologies, processes, and people to protect our customers and the wider financial system from fraud, cyber and financial crime.From password protection to advanced encryption technology, we use highly sophisticated fraud detection systems and technologies to keep your personal details and your money safe. |
https://bank.marksandspencer.com/security/useful-information/ |
TSB |
TSB has a straightforward fraud strategy: Prevent – we will continuously educate customers about the dangers of fraud and how to prevent it. This will include emails, social media, warnings in the banking journey and fraud awareness workshops held in local communities. Protect – We will continuously optimise our fraud prevention systems, ensuring customers remain protected Where fraud does happen, we safeguard our customers via our unique Fraud Refund Guarantee.Pursue – We will hunt down criminals that defraud TSB or our customers, ensuring that we maintain our strong relationships with law enforcement to bring fraudsters to justice. |
https://www.tsb.co.uk/fraud-prevention-centre/how-we-protect-you/ |
Starling Bank |
We recognise that fraud is increasingly sophisticated and has a devastating impact on victims. In addition to having advanced methods for deterring, detecting and preventing financial crime, we seek to educate our customers about the types of scams we know to exist so they can protect themselves and their loved ones. We were among the first signatories of the Contingent Reimbursement Model (CRM) Code, introducing new standards for minimising the number of Authorised Push Payment (APP) scams and reducing their impact on customers. In fact, we are the only digital bank to sign up to the Code. |
www.starlingbank.com/mobile-banking-security/fraud/banking-fraud-control-comparison-data/ |
Smile |
Protecting and preventing our customer’s falling victim to fraud and scams is of upmost importance to us. In line with our commitment to our values and ethics we strive to educate customers, colleagues and the wider community to help people spot the warning signs of fraud and identify the types of scams that they may be targeted with. Our approach to fraud prevention involves a risk based system which is designed to protect our customers against fraud. We also balance the customer’s need to have a frictionless journey when carrying out their day to day banking needs. |
|
Santander |
We want to protect you from fraud and scams, and give you the tool you need to protect yourselves. We combine the best technology and banking security to help you manage your money safely. |
https://www.santander.co.uk/personal/support/fraud-and-security/our-approach-to-fraud-prevention |
Royal Bank Of Scotland |
Our fundamental purpose is to keep our customers’ money safe and secure. Advancing technology brings many benefits. This same technology also allows fraudsters to create sophisticated scams. We’re working harder than ever to keep your money safe and secure. If the worst happens, and you fall victim to fraud & scams, we often spot it and get in touch with you. If the you spot something or are worried about a possible scam, we’re available 24/7 to report a scam. We take action against accounts where needed and report our findings to other banks and the police for further action. |
https://personal.rbs.co.uk/personal/fraud-and-security/fraud-control-data.html |
Natwest |
Our fundamental purpose is to keep our customers’ money safe and secure. Advancing technology brings many benefits. This same technology also allows fraudsters to create sophisticated scams. We’re working harder than ever to keep your money safe and secure. If the worst happens, and you fall victim to fraud & scams, we often spot it and get in touch with you. If the you spot something or are worried about a possible scam, we’re available 24/7 to report a scam. We take action against accounts where needed and report our findings to other banks and the police for further action |
https://personal.natwest.com/personal/fraud-and-security/fraud-control-data.html |
Nationwide Building Society |
Central to our values, we seek to protect our members’ money and educate against the threat of Fraud. With a round the clock Fraud Department and well established detection systems we help protect our members from fraud and scams by. Maintaining a culture of fraud awareness and prevention. Designing safe and secure products, processes and systems. Balancing security with the need for fast and reliable access to products and services. Meeting regulatory expectations. Continually monitoring fraud controls to ensure they are robust and effective. Assisting law enforcement agency investigations and prosecutions, helping tackle financial crime at source. |
|
Metro Bank |
Fraudsters’ tactics are getting more sophisticated, so we need to make sure we stay one step ahead. That’s why we have a range of safeguards in place to protect our customers, and we regularly review and update our systems. Our priority is the safety and security of the bank and its customers. By taking precautions to protect our customers, we can help them steer clear of fraud. If they are affected, we promise to investigate, and do what we can to avoid innocent victims being left out of pocket. We are involved with multiple organisations and campaigns centred on preventing fraud, and work closely with law enforcement agencies and other banks to tackle any issues as soon as they come up. |
|
Lloyds Bank |
Lloyds adopts an approach to fraud risk management that seeks to balance the demands of driving down fraud losses, whilst being sensitive to the impact(s) on customer experience and operational demands. We do this by using the latest tools and industry best practice to create an environment that is unattractive to fraudsters and that protects and serves our customers, regardless of their product or channel of choice. |
|
Bank Of Ireland |
Keeping customers' accounts secure is a top priority for us, but it is also important for you to protect yourself from fraudsters. The safety of our colleagues and customers is always a top priority for the bank. Our Security teams work round the clock to ensure our bank is a safe place to work, with plans, processes and controls in place to protect our customer’s finances. |
https://www.bankofirelanduk.com/help-and-support/security-zone/ |
Investec |
A fundamental part of our business is fraud prevention. We know that you want to receive an exceptional client experience, and we know that safeguarding your financial security is essential. As the threat landscape changes every day, we work around-the-clock to optimise the controls that keep all of our clients protected. |
https://www.investec.com/en_gb/legal/know-fraud/data-transparency-fraud-prevention.html |
HSBC Bank |
Fraudsters are constantly becoming more intelligent with the ways they commit crimes. Therefore, protecting you and your money is an absolute priority for us. To better defend you and the wider financial system from financial crime, we are making significant investments in technologies, processes and in our people. We want to ensure that you feel secure and educated against one of the fastest growing types of crime in the UK. So, if you don’t feel sure when speaking to someone you don’t know, or you have received digital correspondence that you aren’t happy about, contact us. |
|
Halifax |
Halifax adopts an approach to fraud risk management that seeks to balance the demands of driving down fraud losses, whilst being sensitive to the impact(s) on customer experience and operational demands. We do this by using the latest tools and industry best practice to create an environment that is unattractive to fraudsters and that protects and serves our customers, regardless of their product or channel of choice. |
|
First Direct |
Fraudsters are constantly becoming more intelligent with the ways they commit crimes. Therefore, protecting you and your money is an absolute priority for us. To better defend you and the wider financial system from financial crime, we are making significant investments in technologies, processes and in our people. We want to ensure that you feel secure and educated against one of the fastest growing types of crime in the UK. So, if you don’t feel sure when speaking to someone you don’t know, or you have received digital correspondence that you aren’t happy about, contact us. |
https://www.firstdirect.com/help/security-centre/ways-we-keep-you-safe/fraud-prevention/ |
Danske Bank |
We put the financial safety of our customers at the front and centre of all our anti-fraud activities. We do this by having a range of systems and controls in place to protect the economic well-being of our customers and the integrity of our banking platforms. We work constantly to detect and prevent fraudulent activity on customer accounts and continually adapt our communications to customers to ensure they are aware of the latest fraud and scams that they could be targeted with. |
|
Co-Operative Financial Services |
Protecting and preventing our customer’s falling victim to fraud and scams is of upmost importance to us. In line with our commitment to our values and ethics we strive to educate customers, colleagues and the wider community to help people spot the warning signs of fraud and identify the types of scams that they may be targeted with. Our approach to fraud prevention involves a risk based system which is designed to protect our customers against fraud. We also balance the customer’s need to have a frictionless journey when carrying out their day to day banking needs. |
|
Clydesdale & Yorkshire Bank |
Our core aim is to make our customers happier about money. A key aspect of this is ensuring that customers can feel secure that their money and data is safe. Our Fraud controls operate across all brands, delivery channels and products throughout the life-cycle of each product from account opening to usage. |
|
Barclays |
We will protect our customers from fraud, to make it as easy as possible to use our services and when needed, to keep our customers fully informed. We have dedicated teams that are accessible 24/7 should customers need advice or help. We will get customers back up and running as quickly as possible.Fraud PreventionWe will deliver flexible world-class fraud capabilities to prevent fraud. We will use the latest fraud technology to deliver the right outcomes. OUR AMBITION - SHIELDING OUR CUSTOMERS & PROTECTING THEIR ASSETS FROM FRAUDSTERS. |
|
Bank of Scotland |
Bank of Scotland adopts an approach to fraud risk management that seeks to balance the demands of driving down fraud losses, whilst being sensitive to the impact(s) on customer experience and operational demands. We do this by using the latest tools and industry best practice to create an environment that is unattractive to fraudsters and that protects and serves our customers, regardless of their product or channel of choice. |
|
Ulster Bank |
Our fundamental purpose is to keep our customers’ money safe and secure. Advancing technology brings many benefits. This same technology also allows fraudsters to create sophisticated scams. We’re working harder than ever to keep your money safe and secure. If the worst happens, and you fall victim to fraud & scams, we often spot it and get in touch with you. If the you spot something or are worried about a possible scam, we’re available 24/7 to report a scam. We take action against accounts where needed and report our findings to other banks and the police for further action. |
https://digital.ulsterbank.co.uk/personal/security-centre/reporting-fraud.html |
