Complaints data - Closed
| Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments | Grand Total |
|---|---|---|---|---|---|---|---|---|---|
| Bank of Scotland plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 135077 | 54 | 22124 | 94865 | 1830 | 253950 |
| HSBC Bank Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 163120 | 174 | 14034 | 63901 | 2601 | 243830 |
| Santander UK Plc | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 114846 | 68 | 10475 | 18521 | 4562 | 148472 |
| Barclays Bank Plc | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 267615 | 197 | 8865 | 153087 | 5137 | 434901 |
| Nationwide Building Society | Nationwide Building Society | No | 05 April 2016 to 04 October 2016 | 21640 | 329 | 5808 | 9397 | 156 | 37330 |
| Lloyds Bank PLC | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 151635 | 165 | 5439 | 126994 | 1551 | 285784 |
| National Westminster Bank Plc | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 132786 | 70 | 4528 | 38082 | 396 | 175862 |
| Landmark Mortgages Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 4285 | 4082 | 28 | 8395 |
| Royal Bank of Scotland Plc, The | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 47504 | 19 | 2481 | 24314 | 166 | 74484 |
| Mortgage Express | UKAR Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 2471 | 514 | 0 | 2985 |
| TSB Bank plc | TSB Bank plc | No | 01 July 2016 to 31 December 2016 | 29417 | 0 | 2230 | 164 | 0 | 31811 |
| Yorkshire Building Society | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 4808 | 1 | 2187 | 3275 | 180 | 10451 |
| Co-operative Bank Plc, The | No Group | No | 01 July 2016 to 31 December 2016 | 18580 | 3 | 2064 | 4230 | 53 | 24930 |
| Elderbridge Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 1849 | 0 | 0 | 1849 |
| Pepper (UK) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 1797 | 0 | 0 | 1797 |
| Kensington Mortgage Company Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 1318 | 0 | 0 | 1318 |
| Clydesdale Bank Plc | No Group | Yes | 01 April 2016 to 30 September 2016 | 11210 | 61 | 1286 | 20551 | 93 | 33201 |
| NRAM Limited | UKAR Group | No | 01 April 2016 to 30 September 2016 | 0 | 9 | 1127 | 3196 | 0 | 4332 |
| Leeds Building Society | Leeds Building Society | No | 01 July 2016 to 31 December 2016 | 835 | 0 | 1089 | 348 | 9 | 2281 |
| Bank of Ireland (UK) Plc | Bank of Ireland Group | Yes | 01 July 2016 to 31 December 2016 | 16485 | 0 | 964 | 2562 | 22 | 20033 |
| Blemain Finance Limited | Together Money Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 895 | 2 | 0 | 897 |
| Virgin Money plc | No Group | No | 01 July 2016 to 31 December 2016 | 4277 | 0 | 855 | 0 | 0 | 5132 |
| Mortgage Works (UK) Plc, The | Nationwide Building Society | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 812 | 0 | 0 | 812 |
| Accord Mortgages Limited | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 20 | 0 | 786 | 159 | 0 | 965 |
| Legal & General Partnership Services Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 774 | 304 | 0 | 1078 |
| Skipton Building Society | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 1164 | 3 | 672 | 685 | 56 | 2580 |
| Mortgage Business Plc , The | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 654 | 0 | 0 | 654 |
| Freeway UK Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 615 | 0 | 615 |
| Coventry Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 2247 | 0 | 572 | 991 | 10 | 3820 |
| Aviva Life Services UK Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 0 | 3206 | 563 | 1690 | 1195 | 6654 |
| Principality Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 545 | 0 | 479 | 279 | 7 | 1310 |
| Connells Limited | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 471 | 157 | 0 | 628 |
| Charter Court Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 624 | 0 | 415 | 0 | 0 | 1039 |
| OneSavings Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 479 | 0 | 411 | 24 | 0 | 914 |
| Paragon Finance PLC | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 397 | 482 | 0 | 879 |
| Bradford & Bingley Plc | UKAR Group | No | 01 April 2016 to 30 September 2016 | 2 | 206 | 373 | 2564 | 39 | 3184 |
| Aldermore Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 416 | 0 | 360 | 0 | 0 | 776 |
| Black Horse Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 353 | 4855 | 0 | 5208 |
| Paratus AMC Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 314 | 422 | 0 | 736 |
| Shawbrook Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 217 | 0 | 312 | 0 | 0 | 529 |
| Secure Trust Bank Plc | Arbuthnot Banking Group | No | 01 July 2016 to 31 December 2016 | 441 | 0 | 285 | 49 | 0 | 775 |
| West Bromwich Building Society | No Group | No | 01 April 2016 to 30 September 2016 | 511 | 12 | 265 | 268 | 10 | 1066 |
| Ulster Bank Ltd | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 2596 | 0 | 184 | 1162 | 10 | 3952 |
| Welcome Financial Services Limited | Cattles Ltd | No | 01 July 2016 to 31 December 2016 | 197 | 0 | 163 | 4361 | 0 | 4721 |
| Cheltenham & Gloucester Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 19 | 0 | 144 | 4870 | 0 | 5033 |
| Tesco Personal Finance PLC | No Group | No | 01 March 2016 to 31 August 2016 | 6240 | 0 | 143 | 16501 | 0 | 22884 |
| Prudential Assurance Company Limited , The | Prudential Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 7380 | 95 | 880 | 4988 | 13343 |
| Coutts & Company | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 3574 | 4 | 74 | 28 | 102 | 3782 |
| Firstplus Financial Group Plc | Barclays Group | No | 01 July 2016 to 31 December 2016 | 2 | 0 | 73 | 1100 | 0 | 1175 |
| Northern Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 2149 | 1 | 69 | 607 | 13 | 2839 |
| Sesame Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0 | 112 | 61 | 201 | 260 | 634 |
| Metro Bank PLC | No Group | No | 01 July 2016 to 31 December 2016 | 4444 | 0 | 49 | 0 | 0 | 4493 |
| AIB Group (UK) Plc | No Group | No | 01 July 2016 to 31 December 2016 | 1078 | 0 | 41 | 998 | 3 | 2120 |
| Canada Square Operations Limited | Citibank Europe | No | 01 July 2016 to 31 December 2016 | 152 | 0 | 26 | 21415 | 0 | 21593 |
| Standard Life Assurance Limited | Standard Life Group | No | 01 July 2016 to 31 December 2016 | 0 | 1231 | 20 | 66 | 366 | 1683 |
| ReAssure Limited | ReAssure Group | No | 01 July 2016 to 31 December 2016 | 0 | 1250 | 10 | 893 | 551 | 2704 |
| Zurich Assurance Ltd | Zurich Group | No | 01 July 2016 to 31 December 2016 | 0 | 1796 | 9 | 1760 | 1086 | 4651 |
| Phoenix Life Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0 | 1574 | 8 | 1342 | 1408 | 4332 |
| Phoenix Life Assurance Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0 | 1017 | 6 | 336 | 433 | 1792 |
| Sainsbury's Bank Plc | J Sainsbury plc | No | 01 March 2016 to 31 August 2016 | 1095 | 0 | 4 | 0 | 0 | 1099 |
| Friends Life Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 0 | 6773 | 1 | 2689 | 2600 | 12063 |
| Woolwich Plan Managers Limited | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 1 | 1 | 0 | 1165 | 1167 |
| Abbey Life Assurance Company Limited | The Phoenix group | No | 01 July 2016 to 31 December 2016 | 0 | 1413 | 0 | 684 | 459 | 2556 |
| Able Insurance Services Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 627 | 0 | 627 |
| ACE European Group Limited | Chubb Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 3894 | 0 | 3894 |
| Acm Ulr Limited | BGL Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1392 | 0 | 1392 |
| Acromas Insurnance Copany Limited | No Group | No | 01 February 2016 to 31 July 2016 | 0 | 0 | 0 | 3141 | 0 | 3141 |
| Ageas Insurance Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1612 | 0 | 1612 |
| Ageas Retail Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 11230 | 0 | 11230 |
| AIG Europe Limited | AIG Europe Ltd | Yes | 01 June 2016 to 30 November 2016 | 0 | 0 | 0 | 939 | 0 | 939 |
| Aioi Nissay Dowa Insurance Company of Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 3954 | 0 | 3954 |
| Alliance Trust Savings Limited | Alliance Trust Group | No | 01 July 2016 to 31 December 2016 | 0 | 188 | 0 | 0 | 492 | 680 |
| Allianz Insurance Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 14814 | 0 | 14814 |
| Ambant Underwriting Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2800 | 0 | 2800 |
| American Express Insurance Services Europe Limited | American Express | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2163 | 0 | 2163 |
| American Express Services Europe Limited (AESEL) | American Express | No | 01 July 2016 to 31 December 2016 | 2542 | 0 | 0 | 29 | 0 | 2571 |
| Amtrust Europe Limited | AmTrust Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 543 | 0 | 543 |
| Animal Friends Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1415 | 0 | 1415 |
| Arnold Clark Automobiles Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 574 | 0 | 574 |
| Assurant General Insurance Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 10451 | 0 | 10451 |
| Asurion Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 4522 | 0 | 4522 |
| Automobile Association Insurance Services Limited | AAIS | No | 01 February 2016 to 31 July 2016 | 0 | 0 | 0 | 13260 | 0 | 13260 |
| Autonet Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1714 | 0 | 1714 |
| Aviva Insurance Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 63339 | 0 | 63339 |
| Aviva UK Digital Limited | Aviva Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 566 | 0 | 566 |
| AXA Insurance UK Plc | AXA Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 11774 | 0 | 11774 |
| AXA PPP Healthcare Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 8280 | 0 | 8280 |
| AXA Wealth Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0 | 74 | 0 | 593 | 3 | 670 |
| BDML Connect Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 708 | 0 | 708 |
| Be Wiser Insurance Services Ltd | No Group | No | 01 June 2016 to 30 November 2016 | 0 | 0 | 0 | 655 | 0 | 655 |
| Belron UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 660 | 0 | 660 |
| Benenden Healthcare Society Limited, The | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1080 | 0 | 1080 |
| BISL Limited | BGL Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 14072 | 0 | 14072 |
| Brightside Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1432 | 0 | 1432 |
| British Gas Services Limited | British Gas Insurance Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 61313 | 0 | 61313 |
| BUPA Insurance Services Limited | BUPA | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 25022 | 0 | 25022 |
| Call Assist Ltd | No Group | No | 01 May 2016 to 31 October 2016 | 0 | 0 | 0 | 1091 | 0 | 1091 |
| Canada Life Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 421 | 0 | 234 | 131 | 786 |
| Capital One (Europe) plc | Capital One | No | 01 July 2016 to 31 December 2016 | 5469 | 0 | 0 | 57494 | 0 | 62963 |
| Car Care Plan Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 654 | 0 | 654 |
| Card Protection Plan Ltd | CPP Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1174 | 0 | 1174 |
| Carole Nash Insurance Consultants Ltd | Groupama Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1257 | 0 | 1257 |
| Carphone Warehouse Ltd , The | Dixons Carphone Group | No | 01 May 2016 to 31 October 2016 | 0 | 0 | 0 | 2523 | 0 | 2523 |
| Carrot Risk Technologies Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 549 | 0 | 549 |
| Cater Allen Limited | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 597 | 0 | 0 | 0 | 2 | 599 |
| Cigna Insurance Services (Europe) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2286 | 0 | 2286 |
| CIS General Insurance Limited | Co-op Insurance | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 8557 | 0 | 8557 |
| Cofunds Limited | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0 | 110 | 0 | 0 | 461 | 571 |
| Collinson Insurance Services Limited | No Group | No | 01 May 2016 to 31 October 2016 | 0 | 0 | 0 | 507 | 0 | 507 |
| Complete Cover Group Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 584 | 0 | 584 |
| Countrywide Assured Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 154 | 0 | 309 | 323 | 786 |
| Covea Insurance plc | No Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2215 | 0 | 2215 |
| Creation Financial Services Limited | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 3191 | 0 | 0 | 1842 | 0 | 5033 |
| DAS Legal Expenses Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1808 | 0 | 1808 |
| Devitt Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 681 | 0 | 681 |
| Domestic & General Insurance Plc | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 13136 | 0 | 13136 |
| Eldon Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 766 | 0 | 766 |
| Endsleigh Insurance Services Ltd | Zurich Group | No | 02 January 2016 to 01 July 2016 | 0 | 0 | 0 | 957 | 0 | 957 |
| Equiniti Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 60 | 0 | 0 | 2012 | 2072 |
| esure Insurance Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 9142 | 0 | 9142 |
| EUI Limited | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 20904 | 0 | 20904 |
| Europa Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 5066 | 0 | 5066 |
| Express Gifts Ltd | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 1085 | 0 | 1085 |
| Family Assurance Friendly Society Limited | Family Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 0 | 20 | 0 | 283 | 359 | 662 |
| Family Equity Plan Limited | Family Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 889 | 0 | 0 | 0 | 233 | 1122 |
| Financial Administration Services Limited | Fidelity Group | No | 01 July 2016 to 31 December 2016 | 0 | 265 | 0 | 0 | 1728 | 1993 |
| Financial Assurance Company Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 14424 | 0 | 14424 |
| First Central Insurance Management Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 5888 | 0 | 5888 |
| FirstRand Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 636 | 0 | 636 |
| Freemans Plc | Freeman Grattan Holdings (UK) / Otto Group (Germany) | No | 01 March 2016 to 31 August 2016 | 718 | 0 | 0 | 631 | 0 | 1349 |
| Fresh Insurance Services Group Ltd | No Group | No | 01 February 2016 to 31 July 2016 | 2 | 0 | 0 | 654 | 0 | 656 |
| Grattan Plc | Freeman Grattan Holdings (UK) / Otto Group (Germany) | No | 01 March 2016 to 31 August 2016 | 934 | 0 | 0 | 595 | 0 | 1529 |
| Gresham Insurance Company Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2376 | 0 | 2376 |
| Halifax Investment Services Ltd | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 923 | 923 |
| Halifax Share Dealing Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 46 | 0 | 0 | 1382 | 1428 |
| Hargreaves Lansdown Asset Management Limited | Hargreaves Lansdown Group | No | 01 July 2016 to 31 December 2016 | 0 | 135 | 0 | 0 | 892 | 1027 |
| Hastings Insurance Services Limited | Hastings Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 18299 | 0 | 18299 |
| HBOS Investment Fund Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 630 | 630 |
| HCC International Insurance Company Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 527 | 0 | 527 |
| Heath Lambert Limited | Arthur J. Gallagher (UK) Ltd | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 564 | 0 | 564 |
| Highway Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 678 | 0 | 678 |
| Hiscox Insurance Company Limited | Hiscox Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 537 | 0 | 537 |
| Home Retail Group Insurance Services Limited | J Sainsbury plc | No | 04 March 2016 to 03 September 2016 | 0 | 0 | 0 | 3594 | 0 | 3594 |
| Homeserve Membership Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 2839 | 0 | 2839 |
| HSBC Trust Company (UK) Ltd | HSBC Group | No | 01 July 2016 to 31 December 2016 | 0 | 16 | 0 | 0 | 856 | 872 |
| Hyperformance Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 701 | 0 | 701 |
| IGO4 Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2848 | 0 | 2848 |
| Ikano Bank | No Group | No | 01 July 2016 to 31 December 2016 | 6316 | 0 | 0 | 199 | 0 | 6515 |
| Inspop.com Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 1 | 0 | 0 | 681 | 0 | 682 |
| Insurance Factory Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2891 | 0 | 2891 |
| Invesco Fund Managers Limited | Invesco Ltd | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 770 | 770 |
| J D Williams & Company Limited | No Group | No | 01 March 2016 to 31 August 2016 | 0 | 0 | 0 | 5340 | 0 | 5340 |
| J.P. Morgan Europe Limited | JPMorgan Chase - Group | No | 01 July 2016 to 31 December 2016 | 1679 | 0 | 0 | 0 | 0 | 1679 |
| Legal & General Insurance Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 5052 | 0 | 5052 |
| Legal and General Assurance Society Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0 | 998 | 0 | 2882 | 807 | 4687 |
| Lifestyle Services Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 504 | 0 | 504 |
| Liverpool Victoria Friendly Society Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0 | 114 | 0 | 997 | 91 | 1202 |
| Liverpool Victoria Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 8245 | 0 | 8245 |
| Lloyds Bank General Insurance Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 4109 | 0 | 4109 |
| Loans.co.uk Ltd | Bank of America Merrill Lynch Group | No | 01 July 2016 to 31 December 2016 | 2 | 0 | 0 | 481 | 0 | 483 |
| London General Insurance Company Limited | The Warranty Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 3718 | 0 | 3718 |
| LRUK (RETAIL) LIMITED | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1281 | 0 | 1281 |
| M & G Securities Limited | Prudential Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 708 | 708 |
| Markerstudy Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 817 | 0 | 817 |
| Marks & Spencer Financial Services Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 14578 | 0 | 0 | 13059 | 0 | 27637 |
| MBNA Limited | Bank of America Merrill Lynch Group | No | 01 July 2016 to 31 December 2016 | 30098 | 0 | 0 | 66881 | 0 | 96979 |
| Motorfile Ltd | Experian Ltd | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 2770 | 0 | 2770 |
| National Farmers' Union Mutual Insurance Society Limited , The | No Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 108 | 0 | 4303 | 120 | 4531 |
| National House-Building Council | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 774 | 0 | 774 |
| NCI Vehicle Rescue Plc | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 592 | 0 | 592 |
| Old Mutual Wealth Life & Pensions Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0 | 534 | 0 | 0 | 21 | 555 |
| Old Mutual Wealth Life Assurance Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0 | 244 | 0 | 256 | 169 | 669 |
| Old Mutual Wealth Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 495 | 495 |
| PA (GI) Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2099 | 0 | 2099 |
| Pinnacle Insurance Plc | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2304 | 0 | 2304 |
| Post Office Management Services Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 604 | 0 | 604 |
| Premium Choice Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 732 | 0 | 732 |
| PSA Finance UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1463 | 0 | 1463 |
| Qmetric Group Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 503 | 0 | 503 |
| R. Raphael & Sons Plc | No Group | No | 01 March 2016 to 31 August 2016 | 15771 | 0 | 0 | 0 | 0 | 15771 |
| RAC Motoring Services | RAC | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 6065 | 0 | 6065 |
| Royal & Sun Alliance Insurance Plc | RSA Insurance UK | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 15283 | 0 | 15283 |
| Royal London Mutual Insurance Society Limited, The | Royal London Group | No | 01 July 2016 to 31 December 2016 | 0 | 2977 | 0 | 2155 | 1177 | 6309 |
| Sabre Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 518 | 0 | 518 |
| Saga Services Limited | Acromas | No | 01 February 2016 to 31 July 2016 | 0 | 0 | 0 | 1715 | 0 | 1715 |
| Santander Cards UK Limited | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 529 | 0 | 0 | 16774 | 0 | 17303 |
| Scottish Equitable Plc | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0 | 2351 | 0 | 636 | 103 | 3090 |
| Scottish Widows Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 3751 | 0 | 1029 | 1640 | 6420 |
| Scottish Widows Unit Trust Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 628 | 628 |
| Shop Direct Finance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 6263 | 0 | 6263 |
| Simplyhealth Access | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1208 | 0 | 1208 |
| Society of Lloyd's | Society of Lloyd''s | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 9873 | 0 | 9873 |
| SquareTrade Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2858 | 0 | 2858 |
| St Andrew's Insurance Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 3448 | 0 | 3448 |
| State Bank of India | No Group | No | 01 April 2016 to 30 September 2016 | 613 | 0 | 0 | 0 | 0 | 613 |
| Staysure.Co.UK.Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 973 | 0 | 973 |
| Stonebridge International Insurance Ltd | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1143 | 0 | 1143 |
| Sun Life Assurance Company of Canada (U.K.) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 416 | 0 | 515 | 353 | 1284 |
| Supercover Insurance Ltd | Marketstudy Group | No | 01 June 2016 to 30 November 2016 | 0 | 0 | 0 | 591 | 0 | 591 |
| Swinton Group Ltd | Swinton Group Limited | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 34362 | 5 | 34367 |
| TD Direct Investing (Europe) Limited | No Group | No | 01 May 2016 to 31 October 2016 | 0 | 0 | 0 | 0 | 755 | 755 |
| Telefonica Insurance | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 6243 | 6243 | |
| Tesco Underwriting Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1586 | 0 | 1586 |
| Towergate Underwriting Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1552 | 0 | 1552 |
| U K Insurance Limited | Direct Line Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 62605 | 0 | 62605 |
| UK General Insurance Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 1757 | 0 | 1757 |
| Ultimate Insurance Solutions Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 864 | 0 | 864 |
| Vanquis Bank Limited | Provident Financial Group | No | 01 July 2016 to 31 December 2016 | 12017 | 0 | 0 | 0 | 0 | 12017 |
| Vitality Corporate Services Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 3688 | 0 | 3688 |
| Volkswagen Financial Services (UK) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 519 | 0 | 519 |
| Warranty Direct Ltd | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 558 | 0 | 558 |
| Xbridge Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 665 | 0 | 665 |
| Zenith Insurance Management UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1130 | 0 | 1130 |
| Zenith Marque Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 890 | 0 | 890 |
| Zurich Insurance PLC | Zurich Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2294 | 0 | 2294 |