Consumer Credit

Firm Name Group Joint Reporting Reporting frequency Reporting period Semester Complaints Received Complaints Closed Complaints upheld (%)
Acorn Insurance & Financial Services Ltd NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 27 29 65.52%
Adrian Flux Insurance Services Group NO GROUP no Half Yearly 2023-10-01 to 2024-03-31 2024 H1 17 17 11.76%
Advantage Finance Ltd NO GROUP no Half Yearly 2023-08-01 to 2024-01-31 2024 H1 1951 1897 14.92%
Advisory Insurance Brokers Limited ARDONAGH GROUP LIMITED no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 7 4 50.00%
Ageas Retail Limited AGEAS SA-NV no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 111 113 50.44%
AIB Group (UK) Plc AIB GROUP PUBLIC LIMITED COMPANY no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 15 15 53.33%
Aioi Nissay Dowa Insurance UK Limited AIOI NISSAY DOWA EUROPE LIMITED yes Half Yearly 2024-01-01 to 2024-06-30 2024 H1 142 178 69.66%
Ald Automotive Limited NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 838 907 48.95%
Aldermore Bank Plc FIRSTRAND LIMITED no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 191 61 57.38%
Alphabet (GB) Ltd NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 541 512 44.92%
Arnold Clark Automobiles Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 536 266 1.13%
Arthur J. Gallagher Insurance Brokers Limited ARTHUR J GALLAGHER (UK) LTD yes Half Yearly 2024-01-01 to 2024-06-30 2024 H1 3 5 60.00%
Arval UK Limited BNP PARIBAS GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1625 1680 79.05%
Atlanta Insurance Intermediaries Limited MARKERSTUDY GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 226 222 45.95%
Automobile Association Insurance Services Limited AUTOMOBILE ASSOCIATION (AA) no Half Yearly 2023-08-01 to 2024-01-31 2024 H1 713 743 44.68%
Avantia Insurance Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 93 103 48.54%
AXA Insurance Designated Activity Company AXA GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 130 132 59.85%
Bamboo Limited NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1700 1734 16.09%
Bank of Scotland plc LLOYDS BANKING GROUP PLC no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 2969 2801 42.70%
Barclays Bank Plc BARCLAYS PLC no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 11 11 54.55%
Barclays Bank UK PLC BARCLAYS PLC yes Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1444 1614 57.13%
BFSL Limited MARKERSTUDY GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 907 935 47.70%
Billing Finance Limited NO GROUP Half Yearly 2023-11-01 to 2024-04-30 2024 H1 733 705 19.15%
BISL Limited MARKERSTUDY GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 226 227 44.05%
Black Horse Limited LLOYDS BANKING GROUP PLC no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 101448 7386 43.98%
Blue Motor Finance Ltd NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 16825 3906 28.19%
BMW Financial Services(GB) Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 31828 18240 6.20%
British Gas Services Limited CENTRICA PLC yes Half Yearly 2024-01-01 to 2024-06-30 2024 H1 7 6 66.67%
CA AUTO FINANCE UK LTD NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 2567 1850 29.51%
Cabot Credit Management Group Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 6267 6148 17.97%
Capquest Debt Recovery Limited INTRUM GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1426 2259 43.78%
Carfinance247 Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1473 1304 38.19%
Carole Nash Insurance Consultants Ltd MARKERSTUDY GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 60 60 38.33%
Chetwood Financial Limited NO GROUP no Half Yearly 2023-10-01 to 2024-03-31 2024 H1 256 242 10.74%
Chubb European Group SE CHUBB LIMITED no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1 1 100.00%
Close Brothers Limited CLOSE BROTHERS GROUP PLC no Half Yearly 2023-08-01 to 2024-01-31 2024 H1 11786 11591 35.10%
Clydesdale Bank Plc VIRGIN MONEY UK PLC no Half Yearly 2023-10-01 to 2024-03-31 2024 H1 493 493 67.34%
Clydesdale Financial Services Limited BARCLAYS PLC Half Yearly 2024-01-01 to 2024-06-30 2024 H1 39190 6853 14.50%
Compare The Market Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 7 7 42.86%
Coutts & Company NATWEST GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 28 28 46.43%
Covea Insurance plc COVEA GROUP yes Half Yearly 2024-01-01 to 2024-06-30 2024 H1 10 11 90.91%
Coventry Building Society NO GROUP yes Half Yearly 2024-01-01 to 2024-06-30 2024 H1 3 4 75.00%
Creation Consumer Finance Ltd BNP PARIBAS GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 6333 4558 29.31%
Creation Financial Services Limited BNP PARIBAS GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 667 713 46.14%
Damartex UK Limited NO GROUP Yearly 2023-07-01 to 2024-06-30 2024 H1 1463 1444 73.20%
Devitt Insurance Services Ltd NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 23 23 39.13%
Elavon Financial Services Designated Activity Company NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 2 2 100.00%
Elderbridge Limited TECH MAHINDRA LIMITED no Half Yearly 2023-10-01 to 2024-03-31 2024 H1 16 19 52.63%
EQUIFAX LIMITED NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 2062 2076 39.55%
EUI Limited ADMIRAL GROUP PLC yes Half Yearly 2024-01-01 to 2024-06-30 2024 H1 2171 2180 49.40%
Evergreen Finance London Limited NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1213 1251 34.69%
Experian Limited EXPERIAN PLC no Half Yearly 2023-10-01 to 2024-03-31 2024 H1 11232 11219 19.48%
Extracover Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 352 345 35.07%
FCE Bank Plc FORD MOTOR CO no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 80136 20432 1.62%
First Central Insurance Management Limited FIRST CENTRAL GROUP LIMITED no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 179 168 98.81%
First Response Finance Ltd NO GROUP Half Yearly 2023-10-01 to 2024-03-31 2024 H1 2710 2686 20.10%
FirstRand Bank Limited FIRSTRAND LIMITED no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 88855 1973 29.55%
Fish Administration Limited PIB GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 4 3 66.67%
Foundation for Credit Counselling NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1080 1063 39.98%
Frasers Group Financial Services Limited NO GROUP no Half Yearly 2023-11-01 to 2024-04-30 2024 H1 3600 2643 15.13%
Freemans Plc OTTO GROUP Half Yearly 2023-09-01 to 2024-02-29 2024 H1 1407 1390 54.24%
Funding Circle Ltd NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1163 1112 24.46%
Gain Credit LLC NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 3104 3370 41.04%
Go Car Credit Limited NO GROUP Half Yearly 2023-10-01 to 2024-03-31 2024 H1 861 845 34.91%
Grattan Plc OTTO GROUP Half Yearly 2023-09-01 to 2024-02-29 2024 H1 838 825 56.61%
Hastings Insurance Services Limited HASTINGS GROUP yes Half Yearly 2024-01-01 to 2024-06-30 2024 H1 687 697 58.97%
Homeserve Membership Limited HOMESERVE PLC no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1 1 0.00%
Honda Finance Europe Plc NO GROUP no Half Yearly 2023-10-01 to 2024-03-31 2024 H1 7184 328 19.82%
HSBC UK Bank Plc HSBC HOLDINGS PLC no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 6103 6343 53.62%
Hutchison 3G UK Limited NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 10638 9563 49.96%
Hyundai Capital UK Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 13344 6103 4.80%
Ikano Bank AB (publ) NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1722 1735 38.50%
Insurance Factory Ltd MARKERSTUDY GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 60 60 33.33%
Intrum UK Limited INTRUM GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 522 399 30.58%
J D Williams & Company Limited J D WILLIAMS & COMPANY LIMITED no Half Yearly 2023-09-01 to 2024-02-29 2024 H1 5873 6335 32.11%
JAJA FINANCE LTD NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 2163 2281 48.62%
Kroo Bank Ltd NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 11 14 28.57%
Landmark Mortgages Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 11 11 81.82%
Lantern Debt Recovery Services Ltd NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1366 1507 21.50%
LeasePlan UK Limited LP GROUP B.V. no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1696 1351 61.73%
Lendable Ltd NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 4972 5555 28.03%
Lenvi Servicing Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1380 939 47.60%
Lex Autolease Ltd LLOYDS BANKING GROUP PLC no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 2710 2721 40.72%
Lloyds Bank PLC LLOYDS BANKING GROUP PLC no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 5252 5262 48.54%
Loans 2 Go Limited NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 4459 4731 1.04%
Lowell Financial Ltd NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 7300 7030 31.27%
Madison CF UK Limited NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 6081 6146 31.21%
Marks & Spencer Financial Services Plc HSBC HOLDINGS PLC no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1028 900 73.44%
Marshmallow Financial Services Ltd NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 22 19 52.63%
Mercedes-Benz Financial Services UK Limited NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 8415 8650 33.97%
Metro Bank PLC METRO BANK PLC no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1359 1346 21.25%
MI Vehicle Finance Limited INVESTEC PLC Half Yearly 2023-10-01 to 2024-03-31 2024 H1 3716 988 46.86%
Mitsubishi HC Capital UK PLC NO GROUP no Half Yearly 2023-10-01 to 2024-03-31 2024 H1 9751 5776 37.38%
Moneybarn No. 1 Limited PROVIDENT FINANCIAL PLC Half Yearly 2024-01-01 to 2024-06-30 2024 H1 12104 13230 19.95%
Monzo Bank Ltd MONZO BANK LIMITED no Half Yearly 2023-10-01 to 2024-03-31 2024 H1 2130 1912 50.73%
Moorcroft Debt Recovery Limited NO GROUP no Half Yearly 2023-08-01 to 2024-01-31 2024 H1 551 453 49.45%
MotoNovo Finance Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 69325 8963 53.30%
N.I.I.B. Group Limited BANK OF IRELAND GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 3228 1412 27.76%
National Westminster Bank Plc THE ROYAL BANK OF SCOTLAND GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 7438 7780 54.28%
Nationwide Building Society NATIONWIDE BUILDING SOCIETY no Half Yearly 2023-10-05 to 2024-04-04 2024 H1 1471 1449 51.90%
NCO Europe Limited NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 777 808 62.00%
New Wave Capital Limited NO GROUP Yearly 2023-04-01 to 2024-03-31 2024 H1 2155 2201 34.94%
NewDay Ltd CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION Half Yearly 2024-01-01 to 2024-06-30 2024 H1 26905 27608 36.82%
Next Retail Limited NO GROUP Half Yearly 2023-08-01 to 2024-01-31 2024 H1 9119 9325 64.69%
Northern Bank Limited DANSKE BANK A/S no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 72 63 15.87%
OAKBROOK FINANCE LIMITED NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 2797 3002 18.92%
One Call Insurance Services Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 44 44 25.00%
Oodle Financial Services Limited NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 7056 8112 17.26%
Paragon Bank Plc PARAGON BANKING GROUP PLC yes Half Yearly 2023-10-01 to 2024-03-31 2024 H1 1541 195 46.15%
Paymentsense Limited NO GROUP Half Yearly 2023-10-01 to 2024-03-31 2024 H1 2431 2437 51.33%
Pendragon Finance and Insurance Services Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 820 423 2.60%
PRA Group (UK) Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1808 1802 19.09%
Premium Credit Limited NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 3420 3407 22.57%
Qmetric Group Limited NO GROUP no Half Yearly 2023-10-01 to 2024-03-31 2024 H1 3 5 60.00%
Quidie Limited NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1506 1383 10.77%
RCI Financial Services Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 19009 2829 24.81%
Sabre Insurance Company Limited SABRE INSURANCE GROUP PLC no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 24 22 0.00%
Sainsbury's Bank Plc J SAINSBURY PLC no Half Yearly 2023-09-01 to 2024-02-29 2024 H1 611 646 55.73%
Salary Finance Limited LEGAL & GENERAL GROUP PLC Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1157 1177 78.50%
Santander Consumer (UK) Plc SANTANDER UK GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 67337 8928 13.55%
Santander UK Plc SANTANDER UK GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1775 1735 48.13%
Secure Trust Bank Plc SECURE TRUST BANK PLC no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 5286 4440 23.63%
Shawbrook Bank Limited SHAWBROOK GROUP PLC no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1594 1846 32.72%
Shop Direct Finance Company Limited THE VERY GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 31639 31487 24.41%
Specialist Motor Finance Limited NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1453 1448 20.65%
Stagemount Limited NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 621 606 42.57%
Starling Bank Limited NO GROUP no Half Yearly 2023-10-01 to 2024-03-31 2024 H1 323 292 43.84%
STARTLINE MOTOR FINANCE LIMITED NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 8834 2821 26.62%
Stellantis Financial Services UK Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 22401 3292 15.80%
Suzuki Financial Services Limited LLOYDS BANKING GROUP PLC Half Yearly 2024-01-01 to 2024-06-30 2024 H1 2905 90 33.33%
Telefonica UK Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 32144 22808 98.78%
Tesco Personal Finance PLC TESCO BANK (TESCO PLC) no Half Yearly 2023-09-01 to 2024-02-29 2024 H1 1234 1224 51.72%
The Royal Bank of Scotland Plc NATWEST GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1647 1704 57.16%
Topaz Finance Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 48 59 35.59%
Toyota Financial Services (UK) PLC NO GROUP no Half Yearly 2023-10-01 to 2024-03-31 2024 H1 2576 1444 16.55%
TRANSUNION INTERNATIONAL UK LIMITED NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1938 2405 22.12%
Triodos Bank UK Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 6 6 16.67%
TSB Bank plc BANCO DE SABADELL SA no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 874 871 57.41%
U K Insurance Limited DIRECT LINE INSURANCE GROUP PLC no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 289 291 57.39%
Virgin Media Mobile Finance Limited NO GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1781 2043 47.38%
Vitality Corporate Services Limited DISCOVERY LIMITED yes Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1 1 100.00%
Vodafone Limited NO GROUP no Half Yearly 2023-10-01 to 2024-03-31 2024 H1 7633 7675 54.48%
Volkswagen Financial Services (UK) Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 81945 19871 29.94%
Volvo Car Financial Services UK Limited SANTANDER UK GROUP Half Yearly 2024-01-01 to 2024-06-30 2024 H1 744 703 45.23%
Volvo Car UK Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 544 783 44.32%
Wescot Credit Services Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 1709 1736 29.21%
Xbridge Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 37 34 14.71%
Zempler Bank Limited NO GROUP no Half Yearly 2023-10-01 to 2024-03-31 2024 H1 16 15 53.33%
ZILCH TECHNOLOGY LIMITED NO GROUP Half Yearly 2023-10-01 to 2024-03-31 2024 H1 627 626 66.29%
Zopa Bank Limited NO GROUP no Half Yearly 2024-01-01 to 2024-06-30 2024 H1 2792 2782 56.33%