Complaints data - Upheld
| Row Labels | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments |
|---|---|---|---|---|---|---|---|---|
| Abbey Life Assurance Company Limited | The Phoenix group | No | 01 July 2016 to 31 December 2016 | 0% | 38% | 0% | 36% | 44% |
| Able Insurance Services Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 22% | 0% |
| Accord Mortgages Limited | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 80% | 0% | 66% | 1% | 0% |
| ACE European Group Limited | Chubb Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 57% | 0% |
| Acm Ulr Limited | BGL Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 29% | 0% |
| Acromas Insurance Company Limited | No Group | No | 01 February 2016 to 31 July 2016 | 0% | 0% | 0% | 46% | 0% |
| Ageas Insurance Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 42% | 0% |
| Ageas Retail Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 46% | 0% |
| AIB Group (UK) Plc | No Group | No | 01 July 2016 to 31 December 2016 | 48% | 0% | 54% | 26% | 33% |
| AIG Europe Limited | AIG Europe Ltd | Yes | 01 June 2016 to 30 November 2016 | 0% | 0% | 0% | 60% | 0% |
| Aioi Nissay Dowa Insurance Company of Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 42% | 0% |
| Aldermore Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 44% | 0% | 34% | 0% | 0% |
| Alliance Trust Savings Limited | Alliance Trust Group | No | 01 July 2016 to 31 December 2016 | 0% | 65% | 0% | 0% | 45% |
| Allianz Insurance Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 52% | 0% |
| Ambant Underwriting Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 36% | 0% |
| American Express Insurance Services Europe Limited | American Express | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 53% | 0% |
| American Express Services Europe Limited (AESEL) | American Express | No | 01 July 2016 to 31 December 2016 | 44% | 0% | 0% | 17% | 0% |
| Amtrust Europe Limited | AmTrust Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 47% | 0% |
| Animal Friends Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 52% | 0% |
| Arnold Clark Automobiles Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 4% | 0% |
| Assurant General Insurance Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 55% | 0% |
| Asurion Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 54% | 0% |
| Automobile Association Insurance Services Limited | AAIS | No | 01 February 2016 to 31 July 2016 | 0% | 0% | 0% | 46% | 0% |
| Autonet Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 40% | 0% |
| Aviva Insurance Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 66% | 0% |
| Aviva Life Services UK Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 0% | 71% | 40% | 43% | 65% |
| Aviva UK Digital Limited | Aviva Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 57% | 0% |
| AXA Insurance UK Plc | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 67% | 0% |
| AXA PPP Healthcare Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 47% | 0% |
| AXA Wealth Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 42% | 0% | 37% | 33% |
| Bank of Ireland (UK) Plc | Bank of Ireland Group | Yes | 01 July 2016 to 31 December 2016 | 45% | 0% | 30% | 6% | 9% |
| Bank of Scotland plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 69% | 20% | 77% | 71% | 41% |
| Barclays Bank Plc | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 57% | 43% | 72% | 86% | 52% |
| BDML Connect Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 28% | 0% |
| Be Wiser Insurance Services Ltd | No Group | No | 01 June 2016 to 30 November 2016 | 0% | 0% | 0% | 60% | 0% |
| Belron UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 77% | 0% |
| Benenden Healthcare Society Limited, The | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 28% | 0% |
| BISL Limited | BGL Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 46% | 0% |
| Black Horse Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 39% | 80% | 0% |
| Blemain Finance Limited | Together Money Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 52% | 0% | 0% |
| Bradford & Bingley Plc | UKAR Group | No | 01 April 2016 to 30 September 2016 | 0% | 27% | 29% | 25% | 69% |
| Brightside Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 53% | 0% |
| British Gas Services Limited | British Gas Insurance Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 94% | 0% |
| BUPA Insurance Services Limited | BUPA | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 51% | 0% |
| Call Assist Ltd | No Group | No | 01 May 2016 to 31 October 2016 | 0% | 0% | 0% | 40% | 0% |
| Canada Life Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 35% | 0% | 28% | 33% |
| Canada Square Operations Limited | Citibank Europe | No | 01 July 2016 to 31 December 2016 | 13% | 0% | 35% | 66% | 0% |
| Capital One (Europe) plc | Capital One | No | 01 July 2016 to 31 December 2016 | 33% | 0% | 0% | 45% | 0% |
| Car Care Plan Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 22% | 0% |
| Card Protection Plan Ltd | CPP Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 45% | 0% |
| Carole Nash Insurance Consultants Ltd | Groupama Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 51% | 0% |
| Carphone Warehouse Ltd , The | Dixons Carphone Group | No | 01 May 2016 to 31 October 2016 | 0% | 0% | 0% | 57% | 0% |
| Carrot Risk Technologies Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 49% | 0% |
| Cater Allen Limited | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 48% | 0% | 0% | 0% | 0% |
| Charter Court Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 17% | 0% | 34% | 0% | 0% |
| Cheltenham & Gloucester Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 89% | 0% | 0% | 37% | 0% |
| Cigna Insurance Services (Europe) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 35% | 0% |
| CIS General Insurance Limited | Co-op Insurance | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 66% | 0% |
| Clydesdale Bank Plc | No Group | Yes | 01 April 2016 to 30 September 2016 | 43% | 18% | 75% | 82% | 68% |
| Cofunds Limited | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0% | 87% | 0% | 0% | 63% |
| Collinson Insurance Services Limited | No Group | No | 01 May 2016 to 31 October 2016 | 0% | 0% | 0% | 45% | 0% |
| Complete Cover Group Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 47% | 0% |
| Connells Limited | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 50% | 24% | 0% |
| Co-operative Bank Plc, The | No Group | No | 01 July 2016 to 31 December 2016 | 68% | 33% | 56% | 71% | 15% |
| Countrywide Assured Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 36% | 0% | 8% | 15% |
| Coutts & Company | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 48% | 50% | 57% | 50% | 56% |
| Covea Insurance plc | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 55% | 0% |
| Coventry Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 65% | 0% | 78% | 13% | 50% |
| Creation Financial Services Limited | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 26% | 0% | 0% | 4% | 0% |
| DAS Legal Expenses Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 54% | 0% |
| Devitt Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 25% | 0% |
| Domestic & General Insurance Plc | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 70% | 0% |
| Elderbridge Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 38% | 0% | 0% |
| Eldon Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 48% | 0% |
| Endsleigh Insurance Services Ltd | Zurich Group | No | 02 January 2016 to 01 July 2016 | 0% | 0% | 0% | 32% | 0% |
| Equiniti Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 70% | 0% | 0% | 32% |
| esure Insurance Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 53% | 0% |
| EUI Limited | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 38% | 0% |
| Europa Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 26% | 0% |
| Express Gifts Ltd | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 30% | 0% |
| Family Assurance Friendly Society Limited | Family Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 0% | 55% | 0% | 34% | 48% |
| Family Equity Plan Limited | Family Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 40% | 0% | 0% | 0% | 49% |
| Financial Administration Services Limited | Fidelity Group | No | 01 July 2016 to 31 December 2016 | 0% | 51% | 0% | 0% | 49% |
| Financial Assurance Company Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 2% | 0% |
| First Central Insurance Management Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 55% | 0% |
| Firstplus Financial Group Plc | Barclays Group | No | 01 July 2016 to 31 December 2016 | 50% | 0% | 18% | 89% | 0% |
| FirstRand Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 8% | 0% |
| Freemans Plc | Freeman Grattan Holdings (UK) / Otto Group (Germany) | No | 01 March 2016 to 31 August 2016 | 66% | 0% | 0% | 18% | 0% |
| Freeway UK Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 44% | 0% |
| Fresh Insurance Services Group Ltd | No Group | No | 01 February 2016 to 31 July 2016 | 0% | 0% | 0% | 18% | 0% |
| Friends Life Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 0% | 81% | 0% | 46% | 58% |
| Grattan Plc | Freeman Grattan Holdings (UK) / Otto Group (Germany) | No | 01 March 2016 to 31 August 2016 | 73% | 0% | 0% | 12% | 0% |
| Gresham Insurance Company Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 63% | 0% |
| Halifax Investment Services Ltd | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 35% |
| Halifax Share Dealing Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 65% | 0% | 0% | 58% |
| Hargreaves Lansdown Asset Management Limited | Hargreaves Lansdown Group | No | 01 July 2016 to 31 December 2016 | 0% | 36% | 0% | 0% | 41% |
| Hastings Insurance Services Limited | Hastings Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 62% | 0% |
| HBOS Investment Fund Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 85% |
| HCC International Insurance Company Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 19% | 0% |
| Heath Lambert Limited | Arthur J. Gallagher (UK) Ltd | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 57% | 0% |
| Highway Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 56% | 0% |
| Hiscox Insurance Company Limited | Hiscox Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 56% | 0% |
| Home Retail Group Insurance Services Limited | J Sainsbury plc | No | 04 March 2016 to 03 September 2016 | 0% | 0% | 0% | 59% | 0% |
| Homeserve Membership Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 33% | 0% |
| HSBC Bank Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 50% | 22% | 61% | 74% | 42% |
| HSBC Trust Company (UK) Ltd | HSBC Group | No | 01 July 2016 to 31 December 2016 | 0% | 25% | 0% | 0% | 56% |
| Hyperformance Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 30% | 0% |
| IGO4 Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 38% | 0% |
| Ikano Bank | No Group | No | 01 July 2016 to 31 December 2016 | 52% | 0% | 0% | 14% | 0% |
| Inspop.com Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 6% | 0% |
| Insurance Factory Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 46% | 0% |
| Invesco Fund Managers Limited | Invesco Ltd | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 29% |
| J D Williams & Company Limited | No Group | No | 01 March 2016 to 31 August 2016 | 0% | 0% | 0% | 37% | 0% |
| J.P. Morgan Europe Limited | JPMorgan Chase - Group | No | 01 July 2016 to 31 December 2016 | 7% | 0% | 0% | 0% | 0% |
| Kensington Mortgage Company Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 30% | 0% | 0% |
| Landmark Mortgages Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 30% | 55% | 29% |
| Leeds Building Society | Leeds Building Society | No | 01 July 2016 to 31 December 2016 | 58% | 0% | 51% | 8% | 11% |
| Legal & General Insurance Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 52% | 0% |
| Legal & General Partnership Services Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 83% | 17% | 0% |
| Legal and General Assurance Society Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0% | 64% | 0% | 39% | 42% |
| Lifestyle Services Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 32% | 0% |
| Liverpool Victoria Friendly Society Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0% | 59% | 0% | 61% | 53% |
| Liverpool Victoria Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 58% | 0% |
| Lloyds Bank General Insurance Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 75% | 0% |
| Lloyds Bank PLC | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 77% | 16% | 80% | 77% | 46% |
| Loans.co.uk Ltd | Bank of America Merrill Lynch Group | No | 01 July 2016 to 31 December 2016 | 50% | 0% | 0% | 40% | 0% |
| London General Insurance Company Limited | The Warranty Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 43% | 0% |
| LRUK (RETAIL) LIMITED | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 3% | 0% |
| M & G Securities Limited | Prudential Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 38% |
| Markerstudy Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 51% | 0% |
| Marks & Spencer Financial Services Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 54% | 0% | 0% | 70% | 0% |
| MBNA Limited | Bank of America Merrill Lynch Group | No | 01 July 2016 to 31 December 2016 | 25% | 0% | 0% | 50% | 0% |
| Metro Bank PLC | No Group | No | 01 July 2016 to 31 December 2016 | 60% | 0% | 24% | 0% | 0% |
| Mortgage Business Plc , The | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 60% | 0% | 0% |
| Mortgage Express | UKAR Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 33% | 2% | 0% |
| Mortgage Works (UK) Plc, The | Nationwide Building Society | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 50% | 0% | 0% |
| Motorfile Ltd | Experian Ltd | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 0% | 0% |
| National Farmers' Union Mutual Insurance Society Limited , The | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 42% | 0% | 65% | 40% |
| National House-Building Council | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 47% | 0% |
| National Westminster Bank Plc | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 60% | 34% | 71% | 81% | 47% |
| Nationwide Building Society | Nationwide Building Society | No | 05 April 2016 to 04 October 2016 | 51% | 14% | 70% | 28% | 44% |
| NCI Vehicle Rescue Plc | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 34% | 0% |
| Northern Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 18% | 0% | 48% | 16% | 23% |
| NRAM Limited | UKAR Group | No | 01 April 2016 to 30 September 2016 | 0% | 11% | 26% | 31% | 0% |
| Old Mutual Wealth Life & Pensions Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0% | 61% | 0% | 0% | 57% |
| Old Mutual Wealth Life Assurance Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0% | 50% | 0% | 35% | 49% |
| Old Mutual Wealth Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 63% |
| OneSavings Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 33% | 0% | 33% | 0% | 0% |
| PA (GI) Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 43% | 0% |
| Paragon Finance PLC | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 30% | 1% | 0% |
| Paratus AMC Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 17% | 3% | 0% |
| Pepper (UK) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 33% | 0% | 0% |
| Phoenix Life Assurance Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0% | 62% | 17% | 49% | 54% |
| Phoenix Life Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0% | 59% | 13% | 55% | 47% |
| Pinnacle Insurance Plc | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 20% | 0% |
| Post Office Management Services Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 45% | 0% |
| Premium Choice Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 17% | 0% |
| Principality Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 74% | 0% | 61% | 7% | 29% |
| Prudential Assurance Company Limited , The | Prudential Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 78% | 43% | 67% | 78% |
| PSA Finance UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 2% | 0% |
| Qmetric Group Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 38% | 0% |
| R. Raphael & Sons Plc | No Group | No | 01 March 2016 to 31 August 2016 | 6% | 0% | 0% | 0% | 0% |
| RAC Motoring Services | RAC | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 53% | 0% |
| ReAssure Limited | ReAssure Group | No | 01 July 2016 to 31 December 2016 | 0% | 60% | 10% | 31% | 57% |
| Royal & Sun Alliance Insurance Plc | RSA Insurance UK | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 68% | 0% |
| Royal Bank of Scotland Plc, The | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 60% | 42% | 64% | 78% | 45% |
| Royal London Mutual Insurance Society Limited, The | Royal London Group | No | 01 July 2016 to 31 December 2016 | 0% | 48% | 0% | 36% | 38% |
| Sabre Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 33% | 0% |
| Saga Services Limited | Acromas | No | 01 February 2016 to 31 July 2016 | 0% | 0% | 0% | 35% | 0% |
| Sainsbury's Bank Plc | J Sainsbury plc | No | 01 March 2016 to 31 August 2016 | 60% | 0% | 0% | 0% | 0% |
| Santander Cards UK Limited | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 5% | 0% | 0% | 96% | 0% |
| Santander UK Plc | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 52% | 34% | 61% | 74% | 69% |
| Scottish Equitable Plc | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0% | 66% | 0% | 52% | 70% |
| Scottish Widows Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 80% | 0% | 69% | 68% |
| Scottish Widows Unit Trust Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 82% |
| Secure Trust Bank Plc | Arbuthnot Banking Group | No | 01 July 2016 to 31 December 2016 | 32% | 0% | 60% | 8% | 0% |
| Sesame Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0% | 48% | 30% | 18% | 35% |
| Shawbrook Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 37% | 0% | 43% | 0% | 0% |
| Shop Direct Finance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 61% | 0% |
| Simplyhealth Access | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 34% | 0% |
| Skipton Building Society | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 72% | 100% | 61% | 14% | 41% |
| Society of Lloyd's | Society of Lloyd''s | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 52% | 0% |
| SquareTrade Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 54% | 0% |
| St Andrew's Insurance Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 60% | 0% |
| Standard Life Assurance Limited | Standard Life Group | No | 01 July 2016 to 31 December 2016 | 0% | 63% | 30% | 30% | 53% |
| State Bank of India | No Group | No | 01 April 2016 to 30 September 2016 | 57% | 0% | 0% | 0% | 0% |
| Staysure.Co.UK.Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 22% | 0% |
| Stonebridge International Insurance Ltd | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 38% | 0% |
| Sun Life Assurance Company of Canada (U.K.) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 31% | 0% | 21% | 33% |
| Supercover Insurance Ltd | Marketstudy Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 67% | 0% |
| Swinton Group Ltd | Swinton Group Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 49% | 20% |
| TD Direct Investing (Europe) Limited | No Group | No | 01 May 2016 to 31 October 2016 | 0% | 0% | 0% | 0% | 48% |
| Telefonica Insurance | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 44% | 0% |
| Tesco Personal Finance PLC | No Group | No | 01 March 2016 to 31 August 2016 | 54% | 0% | 67% | 20% | 0% |
| Tesco Underwriting Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 42% | 0% |
| Towergate Underwriting Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 60% | 0% |
| TSB Bank plc | TSB Bank plc | No | 01 July 2016 to 31 December 2016 | 63% | 0% | 55% | 55% | 0% |
| U K Insurance Limited | Direct Line Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 68% | 0% |
| UK General Insurance Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 56% | 0% |
| Ulster Bank Ltd | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 51% | 0% | 70% | 36% | 30% |
| Ultimate Insurance Solutions Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 40% | 0% |
| Vanquis Bank Limited | Provident Financial Group | No | 01 July 2016 to 31 December 2016 | 23% | 0% | 0% | 0% | 0% |
| Virgin Money plc | No Group | No | 01 July 2016 to 31 December 2016 | 71% | 0% | 67% | 0% | 0% |
| Vitality Corporate Services Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 57% | 0% |
| Volkswagen Financial Services (UK) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 65% | 0% |
| Warranty Direct Ltd | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 21% | 0% |
| Welcome Financial Services Limited | Cattles Ltd | No | 01 July 2016 to 31 December 2016 | 12% | 0% | 21% | 68% | 0% |
| West Bromwich Building Society | No Group | No | 01 April 2016 to 30 September 2016 | 26% | 8% | 37% | 38% | 20% |
| Woolwich Plan Managers Limited | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 68% |
| Xbridge Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 61% | 0% |
| Yorkshire Building Society | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 66% | 0% | 69% | 23% | 44% |
| Zenith Insurance Management UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 52% | 0% |
| Zenith Marque Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 47% | 0% |
| Zurich Assurance Ltd | Zurich Group | No | 01 July 2016 to 31 December 2016 | 0% | 54% | 22% | 47% | 45% |
| Zurich Insurance PLC | Zurich Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 65% | 0% |