Complaints data sortable table: 2016 H2
Complaints data - Context (Provision)
| Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments |
|---|---|---|---|---|---|---|---|---|
| Abbey Life Assurance Company Limited | The Phoenix group | No | 01 July 2016 to 31 December 2016 | 2.5 | 4.4 | 14.3 | ||
| Accord Mortgages Limited | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 2.6 | 8.2 | |||
| ACE European Group Limited | Chubb Group | No | 01 July 2016 to 31 December 2016 | 1.2 | ||||
| Ageas Insurance Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0.4 | ||||
| Ageas Retail Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 9.2 | ||||
| AIB Group (UK) Plc | No Group | No | 01 July 2016 to 31 December 2016 | 1.4 | 1.6 | 6.8 | ||
| Aioi Nissay Dowa Insurance Company of Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 22.7 | ||||
| Aldermore Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 1.6 | 11.3 | |||
| Alliance Trust Savings Limited | Alliance Trust Group | No | 01 July 2016 to 31 December 2016 | 21.6 | 10 | |||
| Allianz Insurance Plc | No Group | No | 01 July 2016 to 31 December 2016 | 2 | ||||
| American Express Insurance Services Europe Limited | American Express | No | 01 July 2016 to 31 December 2016 | 8 | ||||
| American Express Services Europe Limited (AESEL) | American Express | No | 01 July 2016 to 31 December 2016 | 1.5 | 0 | |||
| Amtrust Europe Limited | AmTrust Group | No | 01 July 2016 to 31 December 2016 | 0.4 | ||||
| Assurant General Insurance Limited | No Group | No | 01 July 2016 to 31 December 2016 | 1.4 | ||||
| Asurion Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 5.5 | ||||
| Aviva Insurance Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 3.7 | ||||
| Aviva Life Services UK Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 0.8 | 5.9 | 0.6 | 1.3 | |
| AXA Insurance UK Plc | AXA Group | No | 01 July 2016 to 31 December 2016 | 1.6 | ||||
| AXA PPP Healthcare Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 7.6 | ||||
| AXA Wealth Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 2.2 | 0.7 | |||
| Bank of Ireland (UK) Plc | Bank of Ireland Group | Yes | 01 July 2016 to 31 December 2016 | 5.8 | 5.4 | |||
| Bank of Scotland plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 3.8 | 0.5 | 9.2 | 56 | 8.7 |
| Barclays Bank Plc | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 6.9 | 9.8 | 140.2 | 6 | |
| Belron UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 3.2 | ||||
| Benenden Healthcare Society Limited, The | No Group | No | 01 July 2016 to 31 December 2016 | 1.2 | ||||
| Black Horse Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 1115.9 | 5475.6 | |||
| Blemain Finance Limited | Together Money Group | No | 01 July 2016 to 31 December 2016 | 42.4 | ||||
| British Gas Services Limited | British Gas Insurance Group | Yes | 01 July 2016 to 31 December 2016 | 9.1 | ||||
| BUPA Insurance Services Limited | BUPA | No | 01 July 2016 to 31 December 2016 | 15.7 | ||||
| Canada Life Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0.8 | 0.1 | 3.1 | ||
| Capital One (Europe) plc | Capital One | No | 01 July 2016 to 31 December 2016 | 1.8 | 316.4 | |||
| Car Care Plan Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0.5 | ||||
| Card Protection Plan Ltd | CPP Group | Yes | 01 July 2016 to 31 December 2016 | 0.8 | ||||
| Carrot Risk Technologies Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 14.9 | ||||
| Cater Allen Limited | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 5 | 1.4 | |||
| Charter Court Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 7.1 | 14.8 | |||
| Cheltenham & Gloucester Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 2.2 | 245.3 | |||
| Cigna Insurance Services (Europe) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 7 | ||||
| CIS General Insurance Limited | Co-op Insurance | No | 01 July 2016 to 31 December 2016 | 6.1 | ||||
| Cofunds Limited | AEGON Group | No | 01 July 2016 to 31 December 2016 | 1.6 | 0.2 | |||
| Co-operative Bank Plc, The | No Group | No | 01 July 2016 to 31 December 2016 | 3.5 | 15.4 | 120.5 | ||
| Countrywide Assured Plc | No Group | No | 01 July 2016 to 31 December 2016 | 1.1 | 1.9 | 10 | ||
| Coutts & Company | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 15.1 | 0.9 | 0.7 | ||
| Covea Insurance plc | No Group | Yes | 01 July 2016 to 31 December 2016 | 1.1 | ||||
| Coventry Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 1.1 | 2.7 | |||
| Creation Financial Services Limited | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 10.4 | 51.6 | |||
| DAS Legal Expenses Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0.3 | ||||
| Devitt Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 6.2 | ||||
| Equiniti Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 10.7 | 0.4 | |||
| esure Insurance Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 1.6 | ||||
| EUI Limited | Admiral Group | No | 01 July 2016 to 31 December 2016 | 2.8 | ||||
| Europa Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 14.2 | ||||
| Family Assurance Friendly Society Limited | Family Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 1.8 | 1.6 | 1.2 | ||
| Family Equity Plan Limited | Family Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 1.6 | 0.2 | |||
| Financial Administration Services Limited | Fidelity Group | No | 01 July 2016 to 31 December 2016 | 6.2 | 2 | |||
| Financial Assurance Company Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 78.1 | ||||
| First Central Insurance Management Limited | No Group | No | 01 July 2016 to 31 December 2016 | 14.3 | ||||
| FirstRand Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 3.2 | ||||
| Freeway UK Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 73.7 | ||||
| Friends Life Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 1.5 | 1.1 | 2 | ||
| Gresham Insurance Company Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 4.6 | ||||
| Halifax Share Dealing Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 12 | 1.2 | |||
| Hargreaves Lansdown Asset Management Limited | Hargreaves Lansdown Group | No | 01 July 2016 to 31 December 2016 | 0.5 | 0.5 | |||
| HBOS Investment Fund Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0.6 | ||||
| HCC International Insurance Company Plc | No Group | No | 01 July 2016 to 31 December 2016 | 2 | ||||
| Highway Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 1.4 | ||||
| Hiscox Insurance Company Limited | Hiscox Group | No | 01 July 2016 to 31 December 2016 | 1.6 | ||||
| HSBC Bank Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 7.2 | 6.7 | 17.3 | 6.7 | 2.2 |
| HSBC Trust Company (UK) Ltd | HSBC Group | No | 01 July 2016 to 31 December 2016 | 4 | 0.8 | |||
| Ikano Bank | No Group | No | 01 July 2016 to 31 December 2016 | 7.7 | 63.1 | |||
| Inspop.com Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0.6 | ||||
| Invesco Fund Managers Limited | Invesco Ltd | No | 01 July 2016 to 31 December 2016 | 2.2 | ||||
| J.P. Morgan Europe Limited | JPMorgan Chase - Group | No | 01 July 2016 to 31 December 2016 | 0.8 | ||||
| Landmark Mortgages Limited | No Group | No | 01 July 2016 to 31 December 2016 | 43.3 | ||||
| Leeds Building Society | Leeds Building Society | No | 01 July 2016 to 31 December 2016 | 1 | 7.2 | 9.3 | ||
| Legal & General Insurance Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 2.8 | ||||
| Legal and General Assurance Society Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0.8 | 0.8 | 2.1 | ||
| Lifestyle Services Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0.8 | ||||
| Liverpool Victoria Friendly Society Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 1.1 | 1 | 0.9 | ||
| Liverpool Victoria Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 1.8 | ||||
| Lloyds Bank General Insurance Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 1.7 | ||||
| Lloyds Bank PLC | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 5.2 | 0.4 | 7 | 63.5 | 78.3 |
| London General Insurance Company Limited | The Warranty Group | No | 01 July 2016 to 31 December 2016 | 0.8 | ||||
| LRUK (RETAIL) LIMITED | No Group | No | 01 July 2016 to 31 December 2016 | 190.6 | ||||
| Markerstudy Limited | No Group | No | 01 July 2016 to 31 December 2016 | 2 | ||||
| Marks & Spencer Financial Services Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 4.4 | 28 | |||
| MBNA Limited | Bank of America Merrill Lynch Group | No | 01 July 2016 to 31 December 2016 | 11.9 | 18.1 | |||
| Metro Bank PLC | No Group | No | 01 July 2016 to 31 December 2016 | 5.1 | 3.7 | |||
| Mortgage Business Plc, The | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 13.9 | ||||
| National Farmers' Union Mutual Insurance Society Limited, The | No Group | Yes | 01 July 2016 to 31 December 2016 | 0.8 | 2.5 | 1.7 | ||
| National Westminster Bank Plc | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 5.9 | 2.1 | 6.2 | 8.5 | 0.5 |
| Northern Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 2.6 | 2.3 | |||
| Old Mutual Wealth Life & Pensions Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 4 | 0.9 | |||
| Old Mutual Wealth Life Assurance Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 2.2 | 3.6 | 3.2 | ||
| Old Mutual Wealth Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 1.4 | ||||
| OneSavings Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 1.9 | 18.9 | 75 | ||
| PA (GI) Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 19.4 | ||||
| Paratus AMC Limited | No Group | No | 01 July 2016 to 31 December 2016 | 12.6 | 61.8 | |||
| Pepper (UK) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 42 | ||||
| Phoenix Life Assurance Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 1.4 | 12.9 | 0.8 | 19.6 | |
| Phoenix Life Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 1.1 | 6.8 | 1 | 15 | |
| Pinnacle Insurance Plc | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 0.3 | ||||
| Premium Choice Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 14.7 | ||||
| Principality Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 0.9 | 6.4 | |||
| Prudential Assurance Company Limited, The | Prudential Group | Yes | 01 July 2016 to 31 December 2016 | 2.3 | 7.8 | 0.4 | 5.6 | |
| PSA Finance UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 8.8 | ||||
| RAC Motoring Services | RAC | Yes | 01 July 2016 to 31 December 2016 | 0.9 | ||||
| ReAssure Limited | ReAssure Group | No | 01 July 2016 to 31 December 2016 | 0.8 | 3.5 | 2.3 | 6.2 | |
| Royal & Sun Alliance Insurance Plc | RSA Insurance UK | No | 01 July 2016 to 31 December 2016 | 3 | ||||
| Royal Bank of Scotland Plc, The | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 8.8 | 1.6 | 7.6 | 8 | 0.6 |
| Royal London Mutual Insurance Society Limited, The | Royal London Group | No | 01 July 2016 to 31 December 2016 | 1.1 | 0.4 | 1 | ||
| Sabre Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 1.6 | ||||
| Santander UK Plc | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 4.4 | 7.8 | 25.6 | 12.3 | |
| Scottish Equitable Plc | AEGON Group | No | 01 July 2016 to 31 December 2016 | 1.2 | 1.6 | 3.5 | ||
| Scottish Widows Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 1 | 0.7 | 3.8 | ||
| Scottish Widows Unit Trust Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0.9 | ||||
| Secure Trust Bank Plc | Arbuthnot Banking Group | No | 01 July 2016 to 31 December 2016 | 15.1 | 13.4 | 11.4 | ||
| Shawbrook Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 2 | 19.9 | |||
| Shop Direct Finance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 3.1 | ||||
| Simplyhealth Access | No Group | No | 01 July 2016 to 31 December 2016 | 0.5 | ||||
| Skipton Building Society | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 1.2 | 6.3 | 5.5 | 40.7 | 7.4 |
| Society of Lloyd's | Society of Lloyd''s | No | 01 July 2016 to 31 December 2016 | 0.6 | ||||
| St Andrew's Insurance Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 8.2 | ||||
| Standard Life Assurance Limited | Standard Life Group | No | 01 July 2016 to 31 December 2016 | 0.3 | 17.2 | 0.5 | 0.8 | |
| Stonebridge International Insurance Ltd | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0.2 | ||||
| Sun Life Assurance Company of Canada (U.K.) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0.8 | 4.7 | 11.1 | ||
| Telefonica Insurance S.A. | No Group | No | 01 July 2016 to 31 December 2016 | 6.6 | ||||
| Tesco Underwriting Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 1.4 | ||||
| Towergate Underwriting Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 1 | ||||
| TSB Bank plc | TSB Bank plc | No | 01 July 2016 to 31 December 2016 | 3.6 | 9.2 | |||
| U K Insurance Limited | Direct Line Group | No | 01 July 2016 to 31 December 2016 | 4 | ||||
| Ulster Bank Ltd | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 2.4 | 7 | 9.2 | 0.8 | |
| Vanquis Bank Limited | Provident Financial Group | No | 01 July 2016 to 31 December 2016 | 8.5 | ||||
| Virgin Money plc | No Group | No | 01 July 2016 to 31 December 2016 | 1.7 | 3.6 | |||
| Warranty Direct Ltd | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 16.4 | ||||
| Welcome Financial Services Limited | Cattles Ltd | No | 01 July 2016 to 31 December 2016 | 4 | 5.9 | 4.6 | ||
| Woolwich Plan Managers Limited | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 23.6 | ||||
| Xbridge Limited | No Group | No | 01 July 2016 to 31 December 2016 | 1.6 | ||||
| Yorkshire Building Society | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 1.6 | 13.5 | |||
| Zenith Insurance Management UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 1.8 | ||||
| Zenith Marque Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 3.7 | ||||
| Zurich Assurance Ltd | Zurich Group | No | 01 July 2016 to 31 December 2016 | 1.8 | 0.8 | 6 | ||
| Zurich Insurance PLC | Zurich Group | No | 01 July 2016 to 31 December 2016 | 4.6 |
Complaints data - Context (Intermediation)
| Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments |
|---|---|---|---|---|---|---|---|---|
| Able Insurance Services Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 3.87 | ||||
| Ambant Underwriting Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 44.2 | ||||
| Arnold Clark Automobiles Limited | No Group | No | 01 July 2016 to 31 December 2016 | 32.3 | ||||
| Aviva UK Digital Limited | Aviva Group | No | 01 July 2016 to 31 December 2016 | 0.6 | ||||
| Bank of Ireland (UK) Plc | Bank of Ireland Group | Yes | 01 July 2016 to 31 December 2016 | 5220.7 | ||||
| Barclays Bank Plc | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 9.2 | ||||
| BDML Connect Limited | No Group | No | 01 July 2016 to 31 December 2016 | 40.6 | ||||
| BISL Limited | BGL Group | No | 01 July 2016 to 31 December 2016 | 9.4 | ||||
| Brightside Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 21.7 | ||||
| Carole Nash Insurance Consultants Ltd | Groupama Group | No | 01 July 2016 to 31 December 2016 | 8.6 | ||||
| Complete Cover Group Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 18.2 | ||||
| Connells Limited | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 18.1 | 6.4 | |||
| Coutts & Company | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 45.5 | 7.4 | |||
| Coventry Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 65.1 | ||||
| Eldon Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 3.7 | ||||
| Firstplus Financial Group Plc | Barclays Group | No | 01 July 2016 to 31 December 2016 | 1.6 | 7.9 | |||
| Hastings Insurance Services Limited | Hastings Group | No | 01 July 2016 to 31 December 2016 | 15.4 | ||||
| Hyperformance Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 28.7 | ||||
| IGO4 Limited | No Group | No | 01 July 2016 to 31 December 2016 | 34 | ||||
| Inspop.com Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0.8 | ||||
| Insurance Factory Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 16.3 | ||||
| Legal & General Partnership Services Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 89.3 | ||||
| M & G Securities Limited | Prudential Group | No | 01 July 2016 to 31 December 2016 | 1.5 | ||||
| Northern Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 66.7 | 1839.3 | 29.2 | ||
| Principality Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 345.6 | ||||
| Sesame Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 2.3 | 7.1 | |||
| SquareTrade Limited | No Group | No | 01 July 2016 to 31 December 2016 | 8.9 | ||||
| Staysure.Co.UK.Limited | No Group | No | 01 July 2016 to 31 December 2016 | 4.5 | ||||
| Swinton Group Ltd | Swinton Group Limited | No | 01 July 2016 to 31 December 2016 | 27.4 | ||||
| TSB Bank plc | TSB Bank plc | No | 01 July 2016 to 31 December 2016 | 2.2 | ||||
| Ultimate Insurance Solutions Limited | No Group | No | 01 July 2016 to 31 December 2016 | 28.1 | ||||
| Vitality Corporate Services Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 390.3 | ||||
| Yorkshire Building Society | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 409.1 |
Complaints data - Open
| Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments | Grand Total |
|---|---|---|---|---|---|---|---|---|---|
| Abbey Life Assurance Company Limited | The Phoenix group | No | 01 July 2016 to 31 December 2016 | 0 | 1381 | 0 | 652 | 404 | 2437 |
| Able Insurance Services Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 631 | 0 | 631 |
| Accord Mortgages Limited | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 18 | 0 | 789 | 158 | 0 | 965 |
| ACE European Group Limited | Chubb Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 3789 | 0 | 3789 |
| Acm Ulr Limited | BGL Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1530 | 0 | 1530 |
| Acromas Insurance Company Limited | No Group | No | 01 February 2016 to 31 July 2016 | 0 | 0 | 0 | 2990 | 0 | 2990 |
| Ageas Insurance Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1573 | 0 | 1573 |
| Ageas Retail Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 11291 | 0 | 11291 |
| AIB Group (UK) Plc | No Group | No | 01 July 2016 to 31 December 2016 | 1052 | 0 | 33 | 978 | 2 | 2065 |
| AIG Europe Limited | AIG Europe Ltd | Yes | 01 June 2016 to 30 November 2016 | 0 | 0 | 0 | 958 | 0 | 958 |
| Aioi Nissay Dowa Insurance Company of Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 4180 | 0 | 4180 |
| Aldermore Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 390 | 0 | 367 | 0 | 0 | 757 |
| Alliance Trust Savings Limited | Alliance Trust Group | No | 01 July 2016 to 31 December 2016 | 0 | 289 | 0 | 0 | 809 | 1098 |
| Allianz Insurance Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 14982 | 0 | 14982 |
| Ambant Underwriting Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2841 | 0 | 2841 |
| American Express Insurance Services Europe Limited | American Express | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2025 | 0 | 2025 |
| American Express Services Europe Limited (AESEL) | American Express | No | 01 July 2016 to 31 December 2016 | 2437 | 0 | 0 | 29 | 0 | 2466 |
| Amtrust Europe Limited | AmTrust Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 561 | 0 | 561 |
| Animal Friends Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1703 | 0 | 1703 |
| Arnold Clark Automobiles Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 581 | 0 | 581 |
| Assurant General Insurance Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 10549 | 0 | 10549 |
| Asurion Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 5575 | 0 | 5575 |
| Automobile Association Insurance Services Limited | AAIS | No | 01 February 2016 to 31 July 2016 | 0 | 0 | 0 | 14116 | 0 | 14116 |
| Autonet Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1701 | 0 | 1701 |
| Aviva Insurance Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 64112 | 0 | 64112 |
| Aviva Life Services UK Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 0 | 3107 | 531 | 1597 | 1115 | 6350 |
| Aviva UK Digital Limited | Aviva Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 587 | 0 | 587 |
| AXA Insurance UK Plc | AXA Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 11820 | 0 | 11820 |
| AXA PPP Healthcare Limited | AXA Grouo | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 8544 | 0 | 8544 |
| AXA Wealth Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0 | 82 | 0 | 592 | 3 | 677 |
| Bank of Ireland (UK) Plc | Bank of Ireland Group | Yes | 01 July 2016 to 31 December 2016 | 15523 | 0 | 903 | 2271 | 18 | 18715 |
| Bank of Scotland plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 134296 | 55 | 21776 | 109288 | 1822 | 267237 |
| Barclays Bank Plc | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 263781 | 210 | 8861 | 160650 | 4735 | 438237 |
| BDML Connect Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 670 | 0 | 670 |
| Be Wiser Insurance Services Ltd | No Group | No | 01 June 2016 to 30 November 2016 | 0 | 0 | 0 | 664 | 0 | 664 |
| Belron UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 763 | 0 | 763 |
| Benenden Healthcare Society Limited , The | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1042 | 0 | 1042 |
| BISL Limited | BGL Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 14310 | 0 | 14310 |
| Black Horse Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 366 | 4605 | 0 | 4971 |
| Blemain Finance Limited | Together Money Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 781 | 27 | 0 | 808 |
| Bradford & Bingley Plc | UKAR Group | No | 01 April 2016 to 30 September 2016 | 4 | 180 | 412 | 2544 | 37 | 3177 |
| Brightside Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1445 | 0 | 1445 |
| British Gas Services Limited | British Gas Insurance Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 75008 | 0 | 75008 |
| BUPA Insurance Services Limited | BUPA | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 24545 | 0 | 24545 |
| Call Assist Ltd | No Group | No | 01 May 2016 to 31 October 2016 | 0 | 0 | 0 | 1079 | 0 | 1079 |
| Canada Life Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 423 | 0 | 232 | 128 | 783 |
| Canada Square Operations Limited | Citibank Europe | No | 01 July 2016 to 31 December 2016 | 150 | 0 | 27 | 21290 | 0 | 21467 |
| Capital One (Europe) plc | Capital One | No | 01 July 2016 to 31 December 2016 | 5254 | 0 | 0 | 53769 | 0 | 59023 |
| Car Care Plan Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 654 | 0 | 654 |
| Card Protection Plan Ltd | CPP Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 974 | 0 | 974 |
| Carole Nash Insurance Consultants Ltd | Groupama Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1088 | 0 | 1088 |
| Carphone Warehouse Ltd , The | Dixons Carphone Group | No | 01 May 2016 to 31 October 2016 | 0 | 0 | 0 | 2219 | 0 | 2219 |
| Carrot Risk Technologies Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 547 | 0 | 547 |
| Cater Allen Limited | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 607 | 0 | 0 | 0 | 2 | 609 |
| Charter Court Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 671 | 0 | 393 | 0 | 0 | 1064 |
| Cheltenham & Gloucester Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 19 | 0 | 0 | 7037 | 0 | 7056 |
| Cigna Insurance Services (Europe) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2434 | 0 | 2434 |
| CIS General Insurance Limited | Co-op Insurance | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 8629 | 0 | 8629 |
| Clydesdale Bank Plc | No Group | Yes | 01 April 2016 to 30 September 2016 | 10712 | 49 | 1212 | 24775 | 80 | 36828 |
| Cofunds Limited | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0 | 110 | 0 | 0 | 447 | 557 |
| Collinson Insurance Services Limited | No Group | No | 01 May 2016 to 31 October 2016 | 0 | 0 | 0 | 507 | 0 | 507 |
| Complete Cover Group Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 606 | 0 | 606 |
| Connells Limited | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 461 | 162 | 0 | 623 |
| Co-operative Bank Plc , The | No Group | No | 01 July 2016 to 31 December 2016 | 18783 | 7 | 2138 | 4288 | 63 | 25279 |
| Countrywide Assured Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 169 | 0 | 286 | 319 | 774 |
| Coutts & Company | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 3668 | 3 | 67 | 30 | 100 | 3868 |
| Covea Insurance plc | No Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2263 | 0 | 2263 |
| Coventry Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 2224 | 0 | 560 | 1031 | 13 | 3828 |
| Creation Financial Services Limited | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 3231 | 0 | 0 | 1663 | 0 | 4894 |
| DAS Legal Expenses Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2032 | 0 | 2032 |
| Devitt Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 681 | 0 | 681 |
| Domestic & General Insurance Plc | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 12712 | 0 | 12712 |
| Elderbridge Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 2327 | 0 | 0 | 2327 |
| Eldon Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 743 | 0 | 743 |
| Endsleigh Insurance Services Ltd | Zurich Group | No | 02 January 2016 to 01 July 2016 | 0 | 0 | 0 | 955 | 0 | 955 |
| Equiniti Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 57 | 0 | 0 | 1997 | 2054 |
| esure Insurance Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 9051 | 0 | 9051 |
| EUI Limited | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 20399 | 0 | 20399 |
| Europa Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 5027 | 0 | 5027 |
| Express Gifts Ltd | No Group | No | 01 April 2016 to 30 September 2016 | 5178 | 0 | 0 | 1935 | 0 | 7113 |
| Family Assurance Friendly Society Limited | Family Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 0 | 20 | 0 | 269 | 359 | 648 |
| Family Equity Plan Limited | Family Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 876 | 0 | 0 | 0 | 233 | 1109 |
| Financial Administration Services Limited | Fidelity Group | No | 01 July 2016 to 31 December 2016 | 0 | 252 | 0 | 0 | 1559 | 1811 |
| Financial Assurance Company Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 22029 | 0 | 22029 |
| First Central Insurance Management Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 5272 | 0 | 5272 |
| Firstplus Financial Group Plc | Barclays Group | No | 01 July 2016 to 31 December 2016 | 1 | 0 | 73 | 1010 | 0 | 1084 |
| FirstRand Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 635 | 0 | 635 |
| Freemans Plc | Freeman Grattan Holdings (UK) / Otto Group (Germany) | No | 01 March 2016 to 31 August 2016 | 719 | 0 | 0 | 631 | 0 | 1350 |
| Freeway UK Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 615 | 0 | 615 |
| Fresh Insurance Services Group Ltd | No Group | No | 01 February 2016 to 31 July 2016 | 2 | 0 | 0 | 668 | 0 | 670 |
| Friends Life Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 0 | 5762 | 0 | 2089 | 2253 | 10104 |
| Grattan Plc | Freeman Grattan Holdings (UK) / Otto Group (Germany) | No | 01 March 2016 to 31 August 2016 | 934 | 0 | 0 | 593 | 0 | 1527 |
| Gresham Insurance Company Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2359 | 0 | 2359 |
| Halifax Investment Services Ltd | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 911 | 911 |
| Halifax Share Dealing Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 44 | 0 | 0 | 1391 | 1435 |
| Hargreaves Lansdown Asset Management Limited | Hargreaves Lansdown Group | No | 01 July 2016 to 31 December 2016 | 0 | 135 | 0 | 0 | 888 | 1023 |
| Hastings Insurance Services Limited | Hastings Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 17879 | 0 | 17879 |
| HBOS Investment Fund Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 620 | 620 |
| HCC International Insurance Company Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 544 | 0 | 544 |
| Heath Lambert Limited | Arthur J. Gallagher (UK) Ltd | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 541 | 0 | 541 |
| Highway Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 726 | 0 | 726 |
| Hiscox Insurance Company Limited | Hiscox Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 521 | 0 | 521 |
| Home Retail Group Insurance Services Limited | J Sainsbury plc | No | 04 March 2016 to 03 September 2016 | 0 | 0 | 0 | 2878 | 0 | 2878 |
| Homeserve Membership Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 2665 | 0 | 2665 |
| HSBC Bank Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 163473 | 76 | 14090 | 45712 | 1668 | 225019 |
| HSBC Trust Company (UK) Ltd | HSBC Group | No | 01 July 2016 to 31 December 2016 | 0 | 14 | 0 | 0 | 596 | 610 |
| Hyperformance Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 701 | 0 | 701 |
| IGO4 Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2881 | 0 | 2881 |
| Ikano Bank AB (publ) | No Group | No | 01 July 2016 to 31 December 2016 | 6359 | 0 | 0 | 218 | 0 | 6577 |
| Inspop.com Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 1 | 0 | 0 | 681 | 0 | 682 |
| Insurance Factory Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2900 | 0 | 2900 |
| Invesco Fund Managers Limited | Invesco Ltd | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 810 | 810 |
| J D Williams & Company Limited | No Group | No | 01 March 2016 to 31 August 2016 | 0 | 0 | 0 | 6106 | 0 | 6106 |
| J.P. Morgan Europe Limited | JPMorgan Chase - Group | No | 01 July 2016 to 31 December 2016 | 1694 | 0 | 0 | 0 | 0 | 1694 |
| Kensington Mortgage Company Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 1464 | 0 | 0 | 1464 |
| Landmark Mortgages Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 3420 | 1045 | 11 | 4476 |
| Leeds Building Society | Leeds Building Society | No | 01 July 2016 to 31 December 2016 | 844 | 0 | 1089 | 316 | 11 | 2260 |
| Legal & General Insurance Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 5020 | 0 | 5020 |
| Legal & General Partnership Services Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 673 | 288 | 0 | 961 |
| Legal and General Assurance Society Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0 | 1020 | 0 | 2832 | 790 | 4642 |
| Lifestyle Services Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 513 | 0 | 513 |
| Liverpool Victoria Friendly Society Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0 | 162 | 0 | 1083 | 98 | 1343 |
| Liverpool Victoria Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 8302 | 0 | 8302 |
| Lloyds Bank General Insurance Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 4139 | 0 | 4139 |
| Lloyds Bank PLC | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 151567 | 168 | 5500 | 138391 | 1522 | 297148 |
| Loans.co.uk Ltd | Bank of America Merrill Lynch Group | No | 01 July 2016 to 31 December 2016 | 2 | 0 | 0 | 505 | 0 | 507 |
| London General Insurance Company Limited | The Warranty Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 3750 | 0 | 3750 |
| LRUK (RETAIL) LIMITED | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1297 | 0 | 1297 |
| M & G Securities Limited | Prudential Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 717 | 717 |
| Markerstudy Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 786 | 0 | 786 |
| Marks & Spencer Financial Services Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 14798 | 0 | 0 | 13445 | 0 | 28243 |
| MBNA Limited | Bank of America Merrill Lynch Group | No | 01 July 2016 to 31 December 2016 | 30157 | 0 | 0 | 72095 | 0 | 102252 |
| Metro Bank PLC | No Group | No | 01 July 2016 to 31 December 2016 | 4420 | 0 | 46 | 0 | 0 | 4466 |
| Mortgage Business Plc , The | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 634 | 0 | 0 | 634 |
| Mortgage Express | UKAR Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 2475 | 532 | 0 | 3007 |
| Mortgage Works (UK) Plc , The | Nationwide Building Society | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 836 | 0 | 0 | 836 |
| Motorfile Ltd | Experian Ltd | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 2695 | 0 | 2695 |
| National Farmers' Union Mutual Insurance Society Limited , The | No Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 102 | 0 | 4294 | 120 | 4516 |
| National House-Building Council | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 931 | 0 | 931 |
| National Westminster Bank Plc | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 133007 | 56 | 4699 | 36369 | 397 | 174528 |
| Nationwide Building Society | Nationwide Building Society | No | 05 April 2016 to 04 October 2016 | 22757 | 325 | 6166 | 12798 | 142 | 42188 |
| NCI Vehicle Rescue Plc | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 612 | 0 | 612 |
| Northern Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 2078 | 1 | 59 | 618 | 13 | 2769 |
| NRAM Limited | UKAR Group | No | 01 April 2016 to 30 September 2016 | 0 | 26 | 1480 | 5740 | 0 | 7246 |
| Old Mutual Wealth Life & Pensions Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0 | 552 | 0 | 0 | 24 | 576 |
| Old Mutual Wealth Life Assurance Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0 | 227 | 0 | 261 | 169 | 657 |
| Old Mutual Wealth Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 509 | 509 |
| OneSavings Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 482 | 0 | 418 | 24 | 0 | 924 |
| PA (GI) Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2441 | 0 | 2441 |
| Paragon Finance PLC | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 353 | 514 | 0 | 867 |
| Paratus AMC Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 320 | 419 | 0 | 739 |
| Pepper (UK) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 1765 | 0 | 0 | 1765 |
| Phoenix Life Assurance Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0 | 976 | 5 | 272 | 442 | 1695 |
| Phoenix Life Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0 | 1564 | 6 | 1168 | 1388 | 4126 |
| Pinnacle Insurance Plc | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2264 | 0 | 2264 |
| Post Office Management Services Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 603 | 0 | 603 |
| Premium Choice Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 732 | 0 | 732 |
| Principality Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 546 | 0 | 477 | 281 | 7 | 1311 |
| Prudential Assurance Company Limited , The | Prudential Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 7993 | 97 | 881 | 4963 | 13934 |
| PSA Finance UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1373 | 0 | 1373 |
| Qmetric Group Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 535 | 0 | 535 |
| R. Raphael & Sons Plc | No Group | No | 01 March 2016 to 31 August 2016 | 15348 | 0 | 0 | 0 | 0 | 15348 |
| RAC Motoring Services | RAC | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 6178 | 0 | 6178 |
| ReAssure Limited | ReAssure Group | No | 01 July 2016 to 31 December 2016 | 0 | 1192 | 9 | 826 | 511 | 2538 |
| Royal & Sun Alliance Insurance Plc | RSA Insurance UK | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 15763 | 0 | 15763 |
| Royal Bank of Scotland Plc , The | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 47058 | 24 | 2507 | 23857 | 158 | 73604 |
| Royal London Mutual Insurance Society Limited , The | Royal London Group | No | 01 July 2016 to 31 December 2016 | 0 | 3016 | 0 | 2152 | 1150 | 6318 |
| Sabre Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 531 | 0 | 531 |
| Saga Services Limited | Acromas | No | 01 February 2016 to 31 July 2016 | 0 | 0 | 0 | 1910 | 0 | 1910 |
| Sainsbury's Bank Plc | J Sainsbury plc | No | 01 March 2016 to 31 August 2016 | 1115 | 0 | 3 | 0 | 0 | 1118 |
| Santander Cards UK Limited | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 647 | 0 | 0 | 43231 | 0 | 43878 |
| Santander UK Plc | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 115286 | 67 | 9755 | 22279 | 4009 | 151396 |
| Scottish Equitable Plc | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0 | 2253 | 0 | 614 | 105 | 2972 |
| Scottish Widows Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 3670 | 0 | 996 | 1596 | 6262 |
| Scottish Widows Unit Trust Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 600 | 600 |
| Secure Trust Bank Plc | Arbuthnot Banking Group | No | 01 July 2016 to 31 December 2016 | 415 | 0 | 268 | 36 | 0 | 719 |
| Sesame Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0 | 95 | 63 | 207 | 231 | 596 |
| Shawbrook Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 217 | 0 | 328 | 0 | 0 | 545 |
| Shop Direct Finance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 6474 | 0 | 6474 |
| Simplyhealth Access | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1186 | 0 | 1186 |
| Skipton Building Society | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 1101 | 6 | 683 | 687 | 79 | 2556 |
| Society of Lloyd's | Society of Lloyd''s | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 9828 | 0 | 9828 |
| SquareTrade Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2858 | 0 | 2858 |
| St Andrew's Insurance Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 4156 | 0 | 4156 |
| Standard Life Assurance Limited | Standard Life Group | No | 01 July 2016 to 31 December 2016 | 0 | 1284 | 18 | 61 | 389 | 1752 |
| State Bank of India | No Group | No | 01 April 2016 to 30 September 2016 | 623 | 0 | 0 | 0 | 0 | 623 |
| Staysure.Co.UK.Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 973 | 0 | 973 |
| Stonebridge International Insurance Ltd | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1114 | 0 | 1114 |
| Sun Life Assurance Company of Canada (U.K.) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 453 | 0 | 515 | 354 | 1322 |
| Supercover Insurance Ltd | Marketstudy Group | No | 01 June 2016 to 30 November 2016 | 0 | 0 | 0 | 629 | 0 | 629 |
| Swinton Group Ltd | Swinton Group Limited | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 35597 | 1 | 35598 |
| TD Direct Investing (Europe) Limited | No Group | No | 01 May 2016 to 31 October 2016 | 0 | 0 | 0 | 0 | 745 | 745 |
| Telefonica Insurance S.A. | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 6746 | 0 | 6746 |
| Tesco Personal Finance PLC | No Group | No | 01 March 2016 to 31 August 2016 | 5953 | 0 | 134 | 16389 | 0 | 22476 |
| Tesco Underwriting Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1585 | 0 | 1585 |
| Towergate Underwriting Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1632 | 0 | 1632 |
| TSB Bank plc | TSB Bank plc | No | 01 July 2016 to 31 December 2016 | 29361 | 0 | 2260 | 165 | 0 | 31786 |
| U K Insurance Limited | Direct Line Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 62310 | 0 | 62310 |
| UK General Insurance Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 1714 | 0 | 1714 |
| Ulster Bank Ltd | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 2523 | 0 | 181 | 1080 | 10 | 3794 |
| Ultimate Insurance Solutions Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 858 | 0 | 858 |
| Vanquis Bank Limited | Provident Financial Group | No | 01 July 2016 to 31 December 2016 | 13311 | 0 | 0 | 0 | 0 | 13311 |
| Virgin Money plc | No Group | No | 01 July 2016 to 31 December 2016 | 4407 | 0 | 858 | 0 | 0 | 5265 |
| Vitality Corporate Services Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 3974 | 0 | 3974 |
| Volkswagen Financial Services (UK) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 505 | 0 | 505 |
| Warranty Direct Ltd | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 560 | 0 | 560 |
| Welcome Financial Services Limited | Cattles Ltd | No | 01 July 2016 to 31 December 2016 | 169 | 0 | 149 | 3379 | 0 | 3697 |
| West Bromwich Building Society | No Group | No | 01 April 2016 to 30 September 2016 | 514 | 12 | 253 | 252 | 12 | 1043 |
| Woolwich Plan Managers Limited | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 1297 | 1297 |
| Xbridge Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 668 | 0 | 668 |
| Yorkshire Building Society | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 4725 | 0 | 2126 | 3304 | 158 | 10313 |
| Zenith Insurance Management UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1115 | 0 | 1115 |
| Zenith Marque Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 885 | 0 | 885 |
| Zurich Assurance Ltd | Zurich Group | No | 01 July 2016 to 31 December 2016 | 0 | 1736 | 8 | 1689 | 1037 | 4470 |
| Zurich Insurance PLC | Zurich Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2276 | 0 | 2276 |
Complaints data - Closed
| Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments | Grand Total |
|---|---|---|---|---|---|---|---|---|---|
| Bank of Scotland plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 135077 | 54 | 22124 | 94865 | 1830 | 253950 |
| HSBC Bank Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 163120 | 174 | 14034 | 63901 | 2601 | 243830 |
| Santander UK Plc | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 114846 | 68 | 10475 | 18521 | 4562 | 148472 |
| Barclays Bank Plc | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 267615 | 197 | 8865 | 153087 | 5137 | 434901 |
| Nationwide Building Society | Nationwide Building Society | No | 05 April 2016 to 04 October 2016 | 21640 | 329 | 5808 | 9397 | 156 | 37330 |
| Lloyds Bank PLC | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 151635 | 165 | 5439 | 126994 | 1551 | 285784 |
| National Westminster Bank Plc | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 132786 | 70 | 4528 | 38082 | 396 | 175862 |
| Landmark Mortgages Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 4285 | 4082 | 28 | 8395 |
| Royal Bank of Scotland Plc, The | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 47504 | 19 | 2481 | 24314 | 166 | 74484 |
| Mortgage Express | UKAR Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 2471 | 514 | 0 | 2985 |
| TSB Bank plc | TSB Bank plc | No | 01 July 2016 to 31 December 2016 | 29417 | 0 | 2230 | 164 | 0 | 31811 |
| Yorkshire Building Society | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 4808 | 1 | 2187 | 3275 | 180 | 10451 |
| Co-operative Bank Plc, The | No Group | No | 01 July 2016 to 31 December 2016 | 18580 | 3 | 2064 | 4230 | 53 | 24930 |
| Elderbridge Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 1849 | 0 | 0 | 1849 |
| Pepper (UK) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 1797 | 0 | 0 | 1797 |
| Kensington Mortgage Company Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 1318 | 0 | 0 | 1318 |
| Clydesdale Bank Plc | No Group | Yes | 01 April 2016 to 30 September 2016 | 11210 | 61 | 1286 | 20551 | 93 | 33201 |
| NRAM Limited | UKAR Group | No | 01 April 2016 to 30 September 2016 | 0 | 9 | 1127 | 3196 | 0 | 4332 |
| Leeds Building Society | Leeds Building Society | No | 01 July 2016 to 31 December 2016 | 835 | 0 | 1089 | 348 | 9 | 2281 |
| Bank of Ireland (UK) Plc | Bank of Ireland Group | Yes | 01 July 2016 to 31 December 2016 | 16485 | 0 | 964 | 2562 | 22 | 20033 |
| Blemain Finance Limited | Together Money Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 895 | 2 | 0 | 897 |
| Virgin Money plc | No Group | No | 01 July 2016 to 31 December 2016 | 4277 | 0 | 855 | 0 | 0 | 5132 |
| Mortgage Works (UK) Plc, The | Nationwide Building Society | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 812 | 0 | 0 | 812 |
| Accord Mortgages Limited | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 20 | 0 | 786 | 159 | 0 | 965 |
| Legal & General Partnership Services Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 774 | 304 | 0 | 1078 |
| Skipton Building Society | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 1164 | 3 | 672 | 685 | 56 | 2580 |
| Mortgage Business Plc , The | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 654 | 0 | 0 | 654 |
| Freeway UK Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 615 | 0 | 615 |
| Coventry Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 2247 | 0 | 572 | 991 | 10 | 3820 |
| Aviva Life Services UK Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 0 | 3206 | 563 | 1690 | 1195 | 6654 |
| Principality Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 545 | 0 | 479 | 279 | 7 | 1310 |
| Connells Limited | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 471 | 157 | 0 | 628 |
| Charter Court Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 624 | 0 | 415 | 0 | 0 | 1039 |
| OneSavings Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 479 | 0 | 411 | 24 | 0 | 914 |
| Paragon Finance PLC | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 397 | 482 | 0 | 879 |
| Bradford & Bingley Plc | UKAR Group | No | 01 April 2016 to 30 September 2016 | 2 | 206 | 373 | 2564 | 39 | 3184 |
| Aldermore Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 416 | 0 | 360 | 0 | 0 | 776 |
| Black Horse Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 353 | 4855 | 0 | 5208 |
| Paratus AMC Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 314 | 422 | 0 | 736 |
| Shawbrook Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 217 | 0 | 312 | 0 | 0 | 529 |
| Secure Trust Bank Plc | Arbuthnot Banking Group | No | 01 July 2016 to 31 December 2016 | 441 | 0 | 285 | 49 | 0 | 775 |
| West Bromwich Building Society | No Group | No | 01 April 2016 to 30 September 2016 | 511 | 12 | 265 | 268 | 10 | 1066 |
| Ulster Bank Ltd | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 2596 | 0 | 184 | 1162 | 10 | 3952 |
| Welcome Financial Services Limited | Cattles Ltd | No | 01 July 2016 to 31 December 2016 | 197 | 0 | 163 | 4361 | 0 | 4721 |
| Cheltenham & Gloucester Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 19 | 0 | 144 | 4870 | 0 | 5033 |
| Tesco Personal Finance PLC | No Group | No | 01 March 2016 to 31 August 2016 | 6240 | 0 | 143 | 16501 | 0 | 22884 |
| Prudential Assurance Company Limited , The | Prudential Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 7380 | 95 | 880 | 4988 | 13343 |
| Coutts & Company | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 3574 | 4 | 74 | 28 | 102 | 3782 |
| Firstplus Financial Group Plc | Barclays Group | No | 01 July 2016 to 31 December 2016 | 2 | 0 | 73 | 1100 | 0 | 1175 |
| Northern Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 2149 | 1 | 69 | 607 | 13 | 2839 |
| Sesame Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0 | 112 | 61 | 201 | 260 | 634 |
| Metro Bank PLC | No Group | No | 01 July 2016 to 31 December 2016 | 4444 | 0 | 49 | 0 | 0 | 4493 |
| AIB Group (UK) Plc | No Group | No | 01 July 2016 to 31 December 2016 | 1078 | 0 | 41 | 998 | 3 | 2120 |
| Canada Square Operations Limited | Citibank Europe | No | 01 July 2016 to 31 December 2016 | 152 | 0 | 26 | 21415 | 0 | 21593 |
| Standard Life Assurance Limited | Standard Life Group | No | 01 July 2016 to 31 December 2016 | 0 | 1231 | 20 | 66 | 366 | 1683 |
| ReAssure Limited | ReAssure Group | No | 01 July 2016 to 31 December 2016 | 0 | 1250 | 10 | 893 | 551 | 2704 |
| Zurich Assurance Ltd | Zurich Group | No | 01 July 2016 to 31 December 2016 | 0 | 1796 | 9 | 1760 | 1086 | 4651 |
| Phoenix Life Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0 | 1574 | 8 | 1342 | 1408 | 4332 |
| Phoenix Life Assurance Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0 | 1017 | 6 | 336 | 433 | 1792 |
| Sainsbury's Bank Plc | J Sainsbury plc | No | 01 March 2016 to 31 August 2016 | 1095 | 0 | 4 | 0 | 0 | 1099 |
| Friends Life Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 0 | 6773 | 1 | 2689 | 2600 | 12063 |
| Woolwich Plan Managers Limited | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 1 | 1 | 0 | 1165 | 1167 |
| Abbey Life Assurance Company Limited | The Phoenix group | No | 01 July 2016 to 31 December 2016 | 0 | 1413 | 0 | 684 | 459 | 2556 |
| Able Insurance Services Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 627 | 0 | 627 |
| ACE European Group Limited | Chubb Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 3894 | 0 | 3894 |
| Acm Ulr Limited | BGL Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1392 | 0 | 1392 |
| Acromas Insurnance Copany Limited | No Group | No | 01 February 2016 to 31 July 2016 | 0 | 0 | 0 | 3141 | 0 | 3141 |
| Ageas Insurance Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1612 | 0 | 1612 |
| Ageas Retail Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 11230 | 0 | 11230 |
| AIG Europe Limited | AIG Europe Ltd | Yes | 01 June 2016 to 30 November 2016 | 0 | 0 | 0 | 939 | 0 | 939 |
| Aioi Nissay Dowa Insurance Company of Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 3954 | 0 | 3954 |
| Alliance Trust Savings Limited | Alliance Trust Group | No | 01 July 2016 to 31 December 2016 | 0 | 188 | 0 | 0 | 492 | 680 |
| Allianz Insurance Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 14814 | 0 | 14814 |
| Ambant Underwriting Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2800 | 0 | 2800 |
| American Express Insurance Services Europe Limited | American Express | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2163 | 0 | 2163 |
| American Express Services Europe Limited (AESEL) | American Express | No | 01 July 2016 to 31 December 2016 | 2542 | 0 | 0 | 29 | 0 | 2571 |
| Amtrust Europe Limited | AmTrust Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 543 | 0 | 543 |
| Animal Friends Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1415 | 0 | 1415 |
| Arnold Clark Automobiles Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 574 | 0 | 574 |
| Assurant General Insurance Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 10451 | 0 | 10451 |
| Asurion Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 4522 | 0 | 4522 |
| Automobile Association Insurance Services Limited | AAIS | No | 01 February 2016 to 31 July 2016 | 0 | 0 | 0 | 13260 | 0 | 13260 |
| Autonet Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1714 | 0 | 1714 |
| Aviva Insurance Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 63339 | 0 | 63339 |
| Aviva UK Digital Limited | Aviva Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 566 | 0 | 566 |
| AXA Insurance UK Plc | AXA Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 11774 | 0 | 11774 |
| AXA PPP Healthcare Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 8280 | 0 | 8280 |
| AXA Wealth Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0 | 74 | 0 | 593 | 3 | 670 |
| BDML Connect Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 708 | 0 | 708 |
| Be Wiser Insurance Services Ltd | No Group | No | 01 June 2016 to 30 November 2016 | 0 | 0 | 0 | 655 | 0 | 655 |
| Belron UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 660 | 0 | 660 |
| Benenden Healthcare Society Limited, The | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1080 | 0 | 1080 |
| BISL Limited | BGL Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 14072 | 0 | 14072 |
| Brightside Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1432 | 0 | 1432 |
| British Gas Services Limited | British Gas Insurance Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 61313 | 0 | 61313 |
| BUPA Insurance Services Limited | BUPA | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 25022 | 0 | 25022 |
| Call Assist Ltd | No Group | No | 01 May 2016 to 31 October 2016 | 0 | 0 | 0 | 1091 | 0 | 1091 |
| Canada Life Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 421 | 0 | 234 | 131 | 786 |
| Capital One (Europe) plc | Capital One | No | 01 July 2016 to 31 December 2016 | 5469 | 0 | 0 | 57494 | 0 | 62963 |
| Car Care Plan Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 654 | 0 | 654 |
| Card Protection Plan Ltd | CPP Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1174 | 0 | 1174 |
| Carole Nash Insurance Consultants Ltd | Groupama Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1257 | 0 | 1257 |
| Carphone Warehouse Ltd , The | Dixons Carphone Group | No | 01 May 2016 to 31 October 2016 | 0 | 0 | 0 | 2523 | 0 | 2523 |
| Carrot Risk Technologies Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 549 | 0 | 549 |
| Cater Allen Limited | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 597 | 0 | 0 | 0 | 2 | 599 |
| Cigna Insurance Services (Europe) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2286 | 0 | 2286 |
| CIS General Insurance Limited | Co-op Insurance | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 8557 | 0 | 8557 |
| Cofunds Limited | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0 | 110 | 0 | 0 | 461 | 571 |
| Collinson Insurance Services Limited | No Group | No | 01 May 2016 to 31 October 2016 | 0 | 0 | 0 | 507 | 0 | 507 |
| Complete Cover Group Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 584 | 0 | 584 |
| Countrywide Assured Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 154 | 0 | 309 | 323 | 786 |
| Covea Insurance plc | No Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2215 | 0 | 2215 |
| Creation Financial Services Limited | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 3191 | 0 | 0 | 1842 | 0 | 5033 |
| DAS Legal Expenses Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1808 | 0 | 1808 |
| Devitt Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 681 | 0 | 681 |
| Domestic & General Insurance Plc | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 13136 | 0 | 13136 |
| Eldon Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 766 | 0 | 766 |
| Endsleigh Insurance Services Ltd | Zurich Group | No | 02 January 2016 to 01 July 2016 | 0 | 0 | 0 | 957 | 0 | 957 |
| Equiniti Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 60 | 0 | 0 | 2012 | 2072 |
| esure Insurance Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 9142 | 0 | 9142 |
| EUI Limited | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 20904 | 0 | 20904 |
| Europa Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 5066 | 0 | 5066 |
| Express Gifts Ltd | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 1085 | 0 | 1085 |
| Family Assurance Friendly Society Limited | Family Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 0 | 20 | 0 | 283 | 359 | 662 |
| Family Equity Plan Limited | Family Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 889 | 0 | 0 | 0 | 233 | 1122 |
| Financial Administration Services Limited | Fidelity Group | No | 01 July 2016 to 31 December 2016 | 0 | 265 | 0 | 0 | 1728 | 1993 |
| Financial Assurance Company Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 14424 | 0 | 14424 |
| First Central Insurance Management Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 5888 | 0 | 5888 |
| FirstRand Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 636 | 0 | 636 |
| Freemans Plc | Freeman Grattan Holdings (UK) / Otto Group (Germany) | No | 01 March 2016 to 31 August 2016 | 718 | 0 | 0 | 631 | 0 | 1349 |
| Fresh Insurance Services Group Ltd | No Group | No | 01 February 2016 to 31 July 2016 | 2 | 0 | 0 | 654 | 0 | 656 |
| Grattan Plc | Freeman Grattan Holdings (UK) / Otto Group (Germany) | No | 01 March 2016 to 31 August 2016 | 934 | 0 | 0 | 595 | 0 | 1529 |
| Gresham Insurance Company Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2376 | 0 | 2376 |
| Halifax Investment Services Ltd | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 923 | 923 |
| Halifax Share Dealing Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 46 | 0 | 0 | 1382 | 1428 |
| Hargreaves Lansdown Asset Management Limited | Hargreaves Lansdown Group | No | 01 July 2016 to 31 December 2016 | 0 | 135 | 0 | 0 | 892 | 1027 |
| Hastings Insurance Services Limited | Hastings Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 18299 | 0 | 18299 |
| HBOS Investment Fund Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 630 | 630 |
| HCC International Insurance Company Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 527 | 0 | 527 |
| Heath Lambert Limited | Arthur J. Gallagher (UK) Ltd | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 564 | 0 | 564 |
| Highway Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 678 | 0 | 678 |
| Hiscox Insurance Company Limited | Hiscox Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 537 | 0 | 537 |
| Home Retail Group Insurance Services Limited | J Sainsbury plc | No | 04 March 2016 to 03 September 2016 | 0 | 0 | 0 | 3594 | 0 | 3594 |
| Homeserve Membership Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 2839 | 0 | 2839 |
| HSBC Trust Company (UK) Ltd | HSBC Group | No | 01 July 2016 to 31 December 2016 | 0 | 16 | 0 | 0 | 856 | 872 |
| Hyperformance Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 701 | 0 | 701 |
| IGO4 Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2848 | 0 | 2848 |
| Ikano Bank | No Group | No | 01 July 2016 to 31 December 2016 | 6316 | 0 | 0 | 199 | 0 | 6515 |
| Inspop.com Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 1 | 0 | 0 | 681 | 0 | 682 |
| Insurance Factory Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2891 | 0 | 2891 |
| Invesco Fund Managers Limited | Invesco Ltd | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 770 | 770 |
| J D Williams & Company Limited | No Group | No | 01 March 2016 to 31 August 2016 | 0 | 0 | 0 | 5340 | 0 | 5340 |
| J.P. Morgan Europe Limited | JPMorgan Chase - Group | No | 01 July 2016 to 31 December 2016 | 1679 | 0 | 0 | 0 | 0 | 1679 |
| Legal & General Insurance Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 5052 | 0 | 5052 |
| Legal and General Assurance Society Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0 | 998 | 0 | 2882 | 807 | 4687 |
| Lifestyle Services Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 504 | 0 | 504 |
| Liverpool Victoria Friendly Society Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0 | 114 | 0 | 997 | 91 | 1202 |
| Liverpool Victoria Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 8245 | 0 | 8245 |
| Lloyds Bank General Insurance Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 4109 | 0 | 4109 |
| Loans.co.uk Ltd | Bank of America Merrill Lynch Group | No | 01 July 2016 to 31 December 2016 | 2 | 0 | 0 | 481 | 0 | 483 |
| London General Insurance Company Limited | The Warranty Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 3718 | 0 | 3718 |
| LRUK (RETAIL) LIMITED | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1281 | 0 | 1281 |
| M & G Securities Limited | Prudential Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 708 | 708 |
| Markerstudy Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 817 | 0 | 817 |
| Marks & Spencer Financial Services Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 14578 | 0 | 0 | 13059 | 0 | 27637 |
| MBNA Limited | Bank of America Merrill Lynch Group | No | 01 July 2016 to 31 December 2016 | 30098 | 0 | 0 | 66881 | 0 | 96979 |
| Motorfile Ltd | Experian Ltd | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 2770 | 0 | 2770 |
| National Farmers' Union Mutual Insurance Society Limited , The | No Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 108 | 0 | 4303 | 120 | 4531 |
| National House-Building Council | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 774 | 0 | 774 |
| NCI Vehicle Rescue Plc | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 592 | 0 | 592 |
| Old Mutual Wealth Life & Pensions Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0 | 534 | 0 | 0 | 21 | 555 |
| Old Mutual Wealth Life Assurance Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0 | 244 | 0 | 256 | 169 | 669 |
| Old Mutual Wealth Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 495 | 495 |
| PA (GI) Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2099 | 0 | 2099 |
| Pinnacle Insurance Plc | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2304 | 0 | 2304 |
| Post Office Management Services Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 604 | 0 | 604 |
| Premium Choice Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 732 | 0 | 732 |
| PSA Finance UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1463 | 0 | 1463 |
| Qmetric Group Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 503 | 0 | 503 |
| R. Raphael & Sons Plc | No Group | No | 01 March 2016 to 31 August 2016 | 15771 | 0 | 0 | 0 | 0 | 15771 |
| RAC Motoring Services | RAC | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 6065 | 0 | 6065 |
| Royal & Sun Alliance Insurance Plc | RSA Insurance UK | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 15283 | 0 | 15283 |
| Royal London Mutual Insurance Society Limited, The | Royal London Group | No | 01 July 2016 to 31 December 2016 | 0 | 2977 | 0 | 2155 | 1177 | 6309 |
| Sabre Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 518 | 0 | 518 |
| Saga Services Limited | Acromas | No | 01 February 2016 to 31 July 2016 | 0 | 0 | 0 | 1715 | 0 | 1715 |
| Santander Cards UK Limited | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 529 | 0 | 0 | 16774 | 0 | 17303 |
| Scottish Equitable Plc | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0 | 2351 | 0 | 636 | 103 | 3090 |
| Scottish Widows Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 3751 | 0 | 1029 | 1640 | 6420 |
| Scottish Widows Unit Trust Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 0 | 628 | 628 |
| Shop Direct Finance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 6263 | 0 | 6263 |
| Simplyhealth Access | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1208 | 0 | 1208 |
| Society of Lloyd's | Society of Lloyd''s | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 9873 | 0 | 9873 |
| SquareTrade Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2858 | 0 | 2858 |
| St Andrew's Insurance Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 3448 | 0 | 3448 |
| State Bank of India | No Group | No | 01 April 2016 to 30 September 2016 | 613 | 0 | 0 | 0 | 0 | 613 |
| Staysure.Co.UK.Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 973 | 0 | 973 |
| Stonebridge International Insurance Ltd | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1143 | 0 | 1143 |
| Sun Life Assurance Company of Canada (U.K.) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 416 | 0 | 515 | 353 | 1284 |
| Supercover Insurance Ltd | Marketstudy Group | No | 01 June 2016 to 30 November 2016 | 0 | 0 | 0 | 591 | 0 | 591 |
| Swinton Group Ltd | Swinton Group Limited | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 34362 | 5 | 34367 |
| TD Direct Investing (Europe) Limited | No Group | No | 01 May 2016 to 31 October 2016 | 0 | 0 | 0 | 0 | 755 | 755 |
| Telefonica Insurance | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 6243 | 6243 | |
| Tesco Underwriting Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1586 | 0 | 1586 |
| Towergate Underwriting Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1552 | 0 | 1552 |
| U K Insurance Limited | Direct Line Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 62605 | 0 | 62605 |
| UK General Insurance Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0 | 0 | 0 | 1757 | 0 | 1757 |
| Ultimate Insurance Solutions Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 864 | 0 | 864 |
| Vanquis Bank Limited | Provident Financial Group | No | 01 July 2016 to 31 December 2016 | 12017 | 0 | 0 | 0 | 0 | 12017 |
| Vitality Corporate Services Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 3688 | 0 | 3688 |
| Volkswagen Financial Services (UK) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 519 | 0 | 519 |
| Warranty Direct Ltd | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 558 | 0 | 558 |
| Xbridge Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 665 | 0 | 665 |
| Zenith Insurance Management UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 1130 | 0 | 1130 |
| Zenith Marque Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 890 | 0 | 890 |
| Zurich Insurance PLC | Zurich Group | No | 01 July 2016 to 31 December 2016 | 0 | 0 | 0 | 2294 | 0 | 2294 |
Complaints data - Closed 3 Days
| Firms Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments |
|---|---|---|---|---|---|---|---|---|
| Abbey Life Assurance Company Limited | The Phoenix group | No | 01 July 2016 to 31 December 2016 | 0% | 36% | 0% | 26% | 20% |
| Able Insurance Services Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 62% | 0% |
| Accord Mortgages Limited | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 80% | 0% | 54% | 94% | 0% |
| ACE European Group Limited | Chubb Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 51% | 0% |
| Acm Ulr Limited | BGL Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 4% | 0% |
| Ageas Insurance Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 70% | 0% |
| Ageas Retail Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 80% | 0% |
| AIB Group (UK) Plc | No Group | No | 01 July 2016 to 31 December 2016 | 48% | 0% | 27% | 0% | 33% |
| Aioi Nissay Dowa Insurance Company of Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 45% | 0% |
| Aldermore Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 27% | 0% | 30% | 0% | 0% |
| Alliance Trust Savings Limited | Alliance Trust Group | No | 01 July 2016 to 31 December 2016 | 0% | 34% | 0% | 0% | 41% |
| Allianz Insurance Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 57% | 0% |
| Ambant Underwriting Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 70% | 0% |
| American Express Insurance Services Europe Limited | American Express | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 3% | 0% |
| American Express Services Europe Limited (AESEL) | American Express | No | 01 July 2016 to 31 December 2016 | 45% | 0% | 0% | 3% | 0% |
| Amtrust Europe Limited | AmTrust Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 35% | 0% |
| Animal Friends Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 26% | 0% |
| Arnold Clark Automobiles Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 72% | 0% |
| Assurant General Insurance Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 66% | 0% |
| Asurion Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 13% | 0% |
| Autonet Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 65% | 0% |
| Aviva Insurance Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 43% | 0% |
| Aviva Life Services UK Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 0% | 26% | 16% | 31% | 30% |
| Aviva UK Digital Limited | Aviva Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 49% | 0% |
| AXA Insurance UK Plc | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 55% | 0% |
| AXA PPP Healthcare Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 63% | 0% |
| AXA Wealth Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 34% | 0% | 74% | 0% |
| Bank of Ireland (UK) Plc | Bank of Ireland Group | Yes | 01 July 2016 to 31 December 2016 | 28% | 0% | 20% | 52% | 9% |
| Bank of Scotland plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 88% | 59% | 79% | 3% | 62% |
| Barclays Bank Plc | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 66% | 42% | 56% | 10% | 29% |
| BDML Connect Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 44% | 0% |
| Belron UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 30% | 0% |
| Benenden Healthcare Society Limited, The | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 64% | 0% |
| BISL Limited | BGL Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 63% | 0% |
| Black Horse Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 16% | 7% | 0% |
| Blemain Finance Limited | Together Money Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 25% | 0% | 0% |
| Brightside Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 50% | 0% |
| British Gas Services Limited | British Gas Insurance Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 59% | 0% |
| BUPA Insurance Services Limited | BUPA | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 69% | 0% |
| Canada Life Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 60% | 0% | 48% | 63% |
| Canada Square Operations Limited | Citibank Europe | No | 01 July 2016 to 31 December 2016 | 1% | 0% | 0% | 7% | 0% |
| Capital One (Europe) plc | Capital One | No | 01 July 2016 to 31 December 2016 | 49% | 0% | 0% | 29% | 0% |
| Car Care Plan Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 88% | 0% |
| Card Protection Plan Ltd | CPP Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 27% | 0% |
| Carole Nash Insurance Consultants Ltd | Groupama Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 42% | 0% |
| Carrot Risk Technologies Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 68% | 0% |
| Cater Allen Limited | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 79% | 0% | 0% | 0% | 100% |
| Charter Court Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 23% | 0% | 45% | 0% | 0% |
| Cheltenham & Gloucester Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 74% | 0% | 100% | 1% | 0% |
| Cigna Insurance Services (Europe) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 57% | 0% |
| CIS General Insurance Limited | Co-op Insurance | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 68% | 0% |
| Cofunds Limited | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0% | 14% | 0% | 0% | 30% |
| Complete Cover Group Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 79% | 0% |
| Connells Limited | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 3% | 6% | 0% |
| Co-operative Bank Plc, The | No Group | No | 01 July 2016 to 31 December 2016 | 52% | 0% | 25% | 1% | 26% |
| Countrywide Assured Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 40% | 0% | 32% | 37% |
| Coutts & Company | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 42% | 0% | 24% | 21% | 15% |
| Covea Insurance plc | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 42% | 0% |
| Coventry Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 75% | 0% | 37% | 19% | 0% |
| Creation Financial Services Limited | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 78% | 0% | 0% | 4% | 0% |
| DAS Legal Expenses Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 44% | 0% |
| Devitt Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 87% | 0% |
| Elderbridge Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 18% | 0% | 0% |
| Eldon Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 42% | 0% |
| Equiniti Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 17% | 0% | 0% | 24% |
| esure Insurance Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 41% | 0% |
| EUI Limited | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 59% | 0% |
| Europa Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 85% | 0% |
| Family Assurance Friendly Society Limited | Family Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 0% | 40% | 0% | 40% | 56% |
| Family Equity Plan Limited | Famiy Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 67% | 0% | 0% | 0% | 67% |
| Financial Administration Services Limited | Fidelity Group | No | 01 July 2016 to 31 December 2016 | 0% | 23% | 0% | 0% | 14% |
| Financial Assurance Company Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 1% | 0% |
| First Central Insurance Management Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 59% | 0% |
| Firstplus Financial Group Plc | Barclays Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 53% | 15% | 0% |
| FirstRand Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 41% | 0% |
| Freeway UK Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 78% | 0% |
| Friends Life Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 0% | 27% | 0% | 28% | 36% |
| Gresham Insurance Company Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 78% | 0% |
| Halifax Investment Services Ltd | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 7% |
| Halifax Share Dealing Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 57% | 0% | 0% | 70% |
| Hargreaves Lansdown Asset Management Limited | Hargreaves Lansdown Group | No | 01 July 2016 to 31 December 2016 | 0% | 44% | 0% | 0% | 41% |
| Hastings Insurance Services Limited | Hastings Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 49% | 0% |
| HBOS Investment Fund Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 81% |
| HCC International Insurance Company Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 2% | 0% |
| Heath Lambert Limited | Arthur J. Gallagher (UK) Ltd | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 46% | 0% |
| Highway Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 29% | 0% |
| Hiscox Insurance Company Limited | Hiscox Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 29% | 0% |
| HSBC Bank Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 73% | 6% | 66% | 5% | 21% |
| HSBC Trust Company (UK) Ltd | HSBC Group | No | 01 July 2016 to 31 December 2016 | 0% | 38% | 0% | 0% | 22% |
| Hyperformance Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 97% | 0% |
| IGO4 Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 24% | 0% |
| Ikano Bank | No Group | No | 01 July 2016 to 31 December 2016 | 92% | 0% | 0% | 0% | 0% |
| Inspop.com Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 45% | 0% |
| Insurance Factory Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 54% | 0% |
| Invesco Fund Managers Limited | Invesco Ltd | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 31% |
| J.P. Morgan Europe Limited | JPMorgan Chase - Group | No | 01 July 2016 to 31 December 2016 | 79% | 0% | 0% | 0% | 0% |
| Landmark Mortgages Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 14% | 4% | 0% |
| Leeds Building Society | Leeds Building Society | No | 01 July 2016 to 31 December 2016 | 57% | 0% | 49% | 14% | 0% |
| Legal & General Insurance Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 69% | 0% |
| Legal & General Partnership Services Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 18% | 0% |
| Legal and General Assurance Society Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0% | 27% | 0% | 75% | 44% |
| Lifestyle Services Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 72% | 0% |
| Liverpool Victoria Friendly Society Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0% | 23% | 0% | 9% | 26% |
| Liverpool Victoria Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 39% | 0% |
| Lloyds Bank General Insurance Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 73% | 0% |
| Lloyds Bank PLC | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 72% | 59% | 80% | 3% | 76% |
| Loans.co.uk Ltd | Bank of America Merrill Lynch Group | No | 01 July 2016 to 31 December 2016 | 50% | 0% | 0% | 1% | 0% |
| London General Insurance Company Limited | The Warranty Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 66% | 0% |
| LRUK (RETAIL) LIMITED | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 54% | 0% |
| M & G Securities Limited | Prudential Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 47% |
| Markerstudy Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 18% | 0% |
| Marks & Spencer Financial Services Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 67% | 0% | 0% | 2% | 0% |
| MBNA Limited | Bank of America Merrill Lynch Group | No | 01 July 2016 to 31 December 2016 | 73% | 0% | 0% | 0% | 0% |
| Metro Bank PLC | No Group | No | 01 July 2016 to 31 December 2016 | 87% | 0% | 63% | 0% | 0% |
| Mortgage Business Plc , The | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 75% | 0% | 0% |
| National Farmers' Union Mutual Insurance Society Limited , The | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 14% | 0% | 40% | 18% |
| National Westminster Bank Plc | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 46% | 1% | 38% | 9% | 7% |
| Northern Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 37% | 0% | 16% | 15% | 8% |
| Old Mutual Wealth Life & Pensions Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0% | 55% | 0% | 0% | 52% |
| Old Mutual Wealth Life Assurance Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0% | 50% | 0% | 53% | 53% |
| Old Mutual Wealth Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 46% |
| OneSavings Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 65% | 0% | 49% | 25% | 0% |
| PA (GI) Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 0% |
| Paratus AMC Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 11% | 86% | 0% |
| Pepper (UK) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 44% | 0% | 0% |
| Phoenix Life Assurance Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0% | 27% | 0% | 18% | 15% |
| Phoenix Life Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0% | 43% | 0% | 37% | 34% |
| Pinnacle Insurance Plc | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 46% | 0% |
| Premium Choice Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 87% | 0% |
| Principality Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 76% | 0% | 60% | 47% | 43% |
| Prudential Assurance Company Limited , The | Prudential Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 61% | 55% | 54% | 66% |
| PSA Finance UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 22% | 0% |
| RAC Motoring Services | RAC | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 39% | 0% |
| ReAssure Limited | ReAssure Group | No | 01 July 2016 to 31 December 2016 | 0% | 22% | 10% | 13% | 17% |
| Royal & Sun Alliance Insurance Plc | RSA Insurance UK | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 61% | 0% |
| Royal Bank of Scotland Plc, The | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 41% | 5% | 30% | 11% | 5% |
| Royal London Mutual Insurance Society Limited, The | Royal London Group | No | 01 July 2016 to 31 December 2016 | 0% | 49% | 0% | 57% | 35% |
| Sabre Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 69% | 0% |
| Santander Cards UK Limited | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 4% | 0% | 0% | 0% | 0% |
| Santander UK Plc | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 72% | 12% | 29% | 1% | 10% |
| Scottish Equitable Plc | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0% | 21% | 0% | 23% | 12% |
| Scottish Widows Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 76% | 0% | 76% | 80% |
| Scottish Widows Unit Trust Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 80% |
| Secure Trust Bank Plc | Arbuthnot Banking Group | No | 01 July 2016 to 31 December 2016 | 39% | 0% | 62% | 0% | 0% |
| Sesame Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0% | 2% | 2% | 4% | 2% |
| Shawbrook Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 66% | 0% | 24% | 0% | 0% |
| Shop Direct Finance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 0% |
| Simplyhealth Access | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 53% | 0% |
| Skipton Building Society | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 58% | 0% | 34% | 33% | 32% |
| Society of Lloyd's | Society of Lloyd''s | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 40% | 0% |
| SquareTrade Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 89% | 0% |
| St Andrew's Insurance Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 35% | 0% |
| Standard Life Assurance Limited | Standard Life Group | No | 01 July 2016 to 31 December 2016 | 0% | 36% | 10% | 39% | 34% |
| Staysure.Co.UK.Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 90% | 0% |
| Stonebridge International Insurance Ltd | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 37% | 0% |
| Sun Life Assurance Company of Canada (U.K.) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 22% | 0% | 19% | 29% |
| Swinton Group Ltd | Swinton Group Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 83% | 0% |
| Telefonica Insurance S.A. | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 59% | 0% |
| Tesco Underwriting Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 80% | 0% |
| Towergate Underwriting Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 54% | 0% |
| TSB Bank plc | TSB Bank plc | No | 01 July 2016 to 31 December 2016 | 90% | 0% | 53% | 88% | 0% |
| U K Insurance Limited | Direct Line Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 71% | 0% |
| Ulster Bank Ltd | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 24% | 0% | 19% | 3% | 0% |
| Ultimate Insurance Solutions Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 27% | 0% |
| Vanquis Bank Limited | Provident Financial Group | No | 01 July 2016 to 31 December 2016 | 35% | 0% | 0% | 0% | 0% |
| Virgin Money plc | No Group | No | 01 July 2016 to 31 December 2016 | 31% | 0% | 16% | 0% | 0% |
| Vitality Corporate Services Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 22% | 0% |
| Volkswagen Financial Services (UK) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 66% | 0% |
| Warranty Direct Ltd | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 45% | 0% |
| Welcome Financial Services Limited | Cattles Ltd | No | 01 July 2016 to 31 December 2016 | 3% | 0% | 7% | 2% | 0% |
| Woolwich Plan Managers Limited | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 25% |
| Xbridge Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 86% | 0% |
| Yorkshire Building Society | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 75% | 0% | 57% | 34% | 41% |
| Zenith Insurance Management UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 18% | 0% |
| Zenith Marque Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 29% | 0% |
| Zurich Assurance Ltd | Zurich Group | No | 01 July 2016 to 31 December 2016 | 0% | 22% | 0% | 24% | 25% |
| Zurich Insurance PLC | Zurich Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 54% | 0% |
Complaints data - Closed 3 days to 8 weeks
| Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments |
|---|---|---|---|---|---|---|---|---|
| Abbey Life Assurance Company Limited | The Phoenix group | No | 01 July 2016 to 31 December 2016 | 0% | 57% | 0% | 58% | 61% |
| Able Insurance Services Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 38% | 0% |
| Accord Mortgages Limited | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 20% | 0% | 44% | 5% | 0% |
| ACE European Group Limited | Chubb Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 48% | 0% |
| Acm Ulr Limited | BGL Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 89% | 0% |
| Ageas Insurance Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 28% | 0% |
| Ageas Retail Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 20% | 0% |
| AIB Group (UK) Plc | No Group | No | 01 July 2016 to 31 December 2016 | 52% | 0% | 73% | 100% | 67% |
| Aioi Nissay Dowa Insurance Company of Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 54% | 0% |
| Aldermore Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 73% | 0% | 68% | 0% | 0% |
| Alliance Trust Savings Limited | Alliance Trust Group | No | 01 July 2016 to 31 December 2016 | 0% | 18% | 0% | 0% | 20% |
| Allianz Insurance Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 38% | 0% |
| Ambant Underwriting Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 30% | 0% |
| American Express Insurance Services Europe Limited | American Express | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 90% | 0% |
| American Express Services Europe Limited (AESEL) | American Express | No | 01 July 2016 to 31 December 2016 | 53% | 0% | 0% | 97% | 0% |
| Amtrust Europe Limited | AmTrust Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 64% | 0% |
| Animal Friends Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 74% | 0% |
| Arnold Clark Automobiles Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 26% | 0% |
| Assurant General Insurance Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 34% | 0% |
| Asurion Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 87% | 0% |
| Autonet Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 34% | 0% |
| Aviva Insurance Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 52% | 0% |
| Aviva Life Services UK Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 0% | 68% | 76% | 63% | 66% |
| Aviva UK Digital Limited | Aviva Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 50% | 0% |
| AXA Insurance UK Plc | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 45% | 0% |
| AXA PPP Healthcare Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 29% | 0% |
| AXA Wealth Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 65% | 0% | 26% | 100% |
| Bank of Ireland (UK) Plc | Bank of Ireland Group | Yes | 01 July 2016 to 31 December 2016 | 71% | 0% | 79% | 37% | 45% |
| Bank of Scotland plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 11% | 39% | 17% | 96% | 36% |
| Barclays Bank Plc | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 28% | 52% | 37% | 87% | 51% |
| BDML Connect Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 56% | 0% |
| Belron UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 66% | 0% |
| Benenden Healthcare Society Limited, The | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 36% | 0% |
| BISL Limited | BGL Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 36% | 0% |
| Black Horse Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 83% | 93% | 0% |
| Blemain Finance Limited | Together Money Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 75% | 0% | 0% |
| Brightside Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 49% | 0% |
| British Gas Services Limited | British Gas Insurance Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 39% | 0% |
| BUPA Insurance Services Limited | BUPA | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 28% | 0% |
| Canada Life Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 38% | 0% | 47% | 33% |
| Canada Square Operations Limited | Citibank Europe | No | 01 July 2016 to 31 December 2016 | 99% | 0% | 100% | 93% | 0% |
| Capital One (Europe) plc | Capital One | No | 01 July 2016 to 31 December 2016 | 51% | 0% | 0% | 71% | 0% |
| Car Care Plan Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 12% | 0% |
| Card Protection Plan Ltd | CPP Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 73% | 0% |
| Carole Nash Insurance Consultants Ltd | Groupama Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 49% | 0% |
| Carrot Risk Technologies Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 31% | 0% |
| Cater Allen Limited | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 20% | 0% | 0% | 0% | 0% |
| Charter Court Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 77% | 0% | 54% | 0% | 0% |
| Cheltenham & Gloucester Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 26% | 0% | 0% | 97% | 0% |
| Cigna Insurance Services (Europe) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 42% | 0% |
| CIS General Insurance Limited | Co-op Insurance | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 30% | 0% |
| Cofunds Limited | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0% | 86% | 0% | 0% | 70% |
| Complete Cover Group Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 20% | 0% |
| Connells Limited | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 95% | 94% | 0% |
| Co-operative Bank Plc, The | No Group | No | 01 July 2016 to 31 December 2016 | 47% | 33% | 74% | 99% | 72% |
| Countrywide Assured Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 47% | 0% | 64% | 59% |
| Coutts & Company | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 57% | 50% | 66% | 79% | 68% |
| Covea Insurance plc | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 57% | 0% |
| Coventry Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 25% | 0% | 63% | 81% | 100% |
| Creation Financial Services Limited | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 22% | 0% | 0% | 95% | 0% |
| DAS Legal Expenses Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 54% | 0% |
| Devitt Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 13% | 0% |
| Elderbridge Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 82% | 0% | 0% |
| Eldon Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 57% | 0% |
| Equiniti Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 83% | 0% | 0% | 76% |
| esure Insurance Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 57% | 0% |
| EUI Limited | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 37% | 0% |
| Europa Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 14% | 0% |
| Family Assurance Friendly Society Limited | Family Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 0% | 60% | 0% | 60% | 43% |
| Family Equity Plan Limited | Family Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 33% | 0% | 0% | 0% | 33% |
| Financial Administration Services Limited | Fidelity Group | No | 01 July 2016 to 31 December 2016 | 0% | 68% | 0% | 0% | 77% |
| Financial Assurance Company Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 76% | 0% |
| First Central Insurance Management Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 39% | 0% |
| Firstplus Financial Group Plc | Barclays Group | No | 01 July 2016 to 31 December 2016 | 100% | 0% | 42% | 75% | 0% |
| FirstRand Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 59% | 0% |
| Freeway UK Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 21% | 0% |
| Friends Life Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 0% | 49% | 100% | 63% | 51% |
| Gresham Insurance Company Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 21% | 0% |
| Halifax Investment Services Ltd | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 93% |
| Halifax Share Dealing Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 39% | 0% | 0% | 29% |
| Hargreaves Lansdown Asset Management Limited | Hargreaves Lansdown Group | No | 01 July 2016 to 31 December 2016 | 0% | 55% | 0% | 0% | 59% |
| Hastings Insurance Services Limited | Hastings Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 28% | 0% |
| HBOS Investment Fund Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 17% |
| HCC International Insurance Company Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 79% | 0% |
| Heath Lambert Limited | Arthur J. Gallagher (UK) Ltd | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 51% | 0% |
| Highway Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 64% | 0% |
| Hiscox Insurance Company Limited | Hiscox Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 67% | 0% |
| HSBC Bank Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 26% | 34% | 32% | 89% | 45% |
| HSBC Trust Company (UK) Ltd | HSBC Group | No | 01 July 2016 to 31 December 2016 | 0% | 50% | 0% | 0% | 56% |
| Hyperformance Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 3% | 0% |
| IGO4 Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 71% | 0% |
| Ikano Bank | No Group | No | 01 July 2016 to 31 December 2016 | 8% | 0% | 0% | 100% | 0% |
| Inspop.com Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 100% | 0% | 0% | 55% | 0% |
| Insurance Factory Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 46% | 0% |
| Invesco Fund Managers Limited | Invesco Ltd | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 67% |
| J.P. Morgan Europe Limited | JPMorgan Chase - Group | No | 01 July 2016 to 31 December 2016 | 20% | 0% | 0% | 0% | 0% |
| Landmark Mortgages Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 82% | 89% | 64% |
| Leeds Building Society | Leeds Building Society | No | 01 July 2016 to 31 December 2016 | 43% | 0% | 51% | 85% | 33% |
| Legal & General Insurance Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 30% | 0% |
| Legal & General Partnership Services Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 99% | 81% | 0% |
| Legal and General Assurance Society Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0% | 73% | 0% | 25% | 56% |
| Lifestyle Services Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 28% | 0% |
| Liverpool Victoria Friendly Society Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0% | 66% | 0% | 81% | 70% |
| Liverpool Victoria Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 56% | 0% |
| Lloyds Bank General Insurance Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 25% | 0% |
| Lloyds Bank PLC | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 26% | 37% | 17% | 96% | 22% |
| Loans.co.uk Ltd | Bank of America Merrill Lynch Group | No | 01 July 2016 to 31 December 2016 | 50% | 0% | 0% | 94% | 0% |
| London General Insurance Company Limited | The Warranty Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 33% | 0% |
| LRUK (RETAIL) LIMITED | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 46% | 0% |
| M & G Securities Limited | Prudential Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 51% |
| Markerstudy Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 78% | 0% |
| Marks & Spencer Financial Services Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 32% | 0% | 0% | 97% | 0% |
| MBNA Limited | Bank of America Merrill Lynch Group | No | 01 July 2016 to 31 December 2016 | 26% | 0% | 0% | 93% | 0% |
| Metro Bank PLC | No Group | No | 01 July 2016 to 31 December 2016 | 12% | 0% | 37% | 0% | 0% |
| Mortgage Business Plc , The | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 20% | 0% | 0% |
| National Farmers' Union Mutual Insurance Society Limited , The | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 84% | 0% | 53% | 82% |
| National Westminster Bank Plc | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 49% | 66% | 57% | 89% | 77% |
| Northern Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 63% | 100% | 83% | 85% | 92% |
| Old Mutual Wealth Life & Pensions Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0% | 45% | 0% | 0% | 48% |
| Old Mutual Wealth Life Assurance Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0% | 50% | 0% | 46% | 46% |
| Old Mutual Wealth Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 53% |
| OneSavings Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 35% | 0% | 50% | 70% | 0% |
| PA (GI) Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 82% | 0% |
| Paratus AMC Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 89% | 14% | 0% |
| Pepper (UK) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 55% | 0% | 0% |
| Phoenix Life Assurance Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0% | 36% | 67% | 49% | 53% |
| Phoenix Life Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0% | 39% | 38% | 37% | 55% |
| Pinnacle Insurance Plc | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 51% | 0% |
| Premium Choice Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 11% | 0% |
| Principality Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 24% | 0% | 39% | 52% | 57% |
| Prudential Assurance Company Limited , The | Prudential Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 37% | 42% | 43% | 33% |
| PSA Finance UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 75% | 0% |
| RAC Motoring Services | RAC | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 53% | 0% |
| ReAssure Limited | ReAssure Group | No | 01 July 2016 to 31 December 2016 | 0% | 74% | 60% | 73% | 76% |
| Royal & Sun Alliance Insurance Plc | RSA Insurance UK | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 38% | 0% |
| Royal Bank of Scotland Plc, The | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 54% | 74% | 64% | 87% | 76% |
| Royal London Mutual Insurance Society Limited, The | Royal London Group | No | 01 July 2016 to 31 December 2016 | 0% | 41% | 0% | 39% | 59% |
| Sabre Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 29% | 0% |
| Santander Cards UK Limited | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 81% | 0% | 0% | 92% | 0% |
| Santander UK Plc | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 27% | 59% | 49% | 97% | 80% |
| Scottish Equitable Plc | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0% | 72% | 0% | 77% | 85% |
| Scottish Widows Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 21% | 0% | 21% | 18% |
| Scottish Widows Unit Trust Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 18% |
| Secure Trust Bank Plc | Arbuthnot Banking Group | No | 01 July 2016 to 31 December 2016 | 59% | 0% | 35% | 86% | 0% |
| Sesame Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0% | 41% | 92% | 82% | 66% |
| Shawbrook Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 34% | 0% | 75% | 0% | 0% |
| Shop Direct Finance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 95% | 0% |
| Simplyhealth Access | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 47% | 0% |
| Skipton Building Society | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 42% | 100% | 65% | 65% | 66% |
| Society of Lloyd's | Society of Lloyd''s | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 55% | 0% |
| SquareTrade Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 11% | 0% |
| St Andrew's Insurance Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 59% | 0% |
| Standard Life Assurance Limited | Standard Life Group | No | 01 July 2016 to 31 December 2016 | 0% | 60% | 85% | 61% | 59% |
| Staysure.Co.UK.Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 9% | 0% |
| Stonebridge International Insurance Ltd | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 61% | 0% |
| Sun Life Assurance Company of Canada (U.K.) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 77% | 0% | 79% | 68% |
| Swinton Group Ltd | Swinton Group Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 17% | 0% |
| Telefonica Insurance | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 41% | 0% |
| Tesco Underwriting Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 20% | 0% |
| Towergate Underwriting Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 44% | 0% |
| TSB Bank plc | TSB Bank plc | No | 01 July 2016 to 31 December 2016 | 9% | 0% | 46% | 11% | 0% |
| U K Insurance Limited | Direct Line Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 27% | 0% |
| Ulster Bank Ltd | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 70% | 0% | 74% | 86% | 50% |
| Ultimate Insurance Solutions Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 73% | 0% |
| Vanquis Bank Limited | Provident Financial Group | No | 01 July 2016 to 31 December 2016 | 65% | 0% | 0% | 0% | 0% |
| Virgin Money plc | No Group | No | 01 July 2016 to 31 December 2016 | 68% | 0% | 83% | 0% | 0% |
| Vitality Corporate Services Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 71% | 0% |
| Volkswagen Financial Services (UK) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 32% | 0% |
| Warranty Direct Ltd | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 54% | 0% |
| Welcome Financial Services Limited | Cattles Ltd | No | 01 July 2016 to 31 December 2016 | 96% | 0% | 93% | 68% | 0% |
| Woolwich Plan Managers Limited | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 70% |
| Xbridge Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 14% | 0% |
| Yorkshire Building Society | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 24% | 0% | 41% | 62% | 46% |
| Zenith Marque Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 71% | 0% |
| Zenith Insurance Management UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 18% | 0% |
| Zurich Assurance Ltd | Zurich Group | No | 01 July 2016 to 31 December 2016 | 0% | 76% | 89% | 74% | 74% |
| Zurich Insurance PLC | Zurich Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 43% | 0% |
Complaints data - Closed 8 Weeks
| Firms Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments |
|---|---|---|---|---|---|---|---|---|
| Acromas Insurance Company Limited | No Group | No | 01 February 2016 to 31 July 2016 | 0% | 0% | 0% | 99% | 0% |
| AIG Europe Limited | AIG Europe Ltd | Yes | 01 June 2016 to 30 November 2016 | 0% | 0% | 0% | 94% | 0% |
| Automobile Association Insurance Services Limited | AAIS | No | 01 February 2016 to 31 July 2016 | 0% | 0% | 0% | 100% | 0% |
| Be Wiser Insurance Services Ltd | No Group | No | 01 June 2016 to 30 November 2016 | 0% | 0% | 0% | 100% | 0% |
| Bradford & Bingley Plc | UKAR Group | No | 01 April 2016 to 30 September 2016 | 100% | 74% | 97% | 98% | 67% |
| Call Assist Ltd | No Group | No | 01 May 2016 to 31 October 2016 | 0% | 0% | 0% | 98% | 0% |
| Carphone Warehouse Ltd , The | Dixons Carphone Group | No | 01 May 2016 to 31 October 2016 | 0% | 0% | 0% | 100% | 0% |
| Clydesdale Bank Plc | No Group | Yes | 01 April 2016 to 30 September 2016 | 95% | 77% | 79% | 98% | 73% |
| Collinson Insurance Services Limited | No Group | No | 01 May 2016 to 31 October 2016 | 0% | 0% | 0% | 96% | 0% |
| Domestic & General Insurance Plc | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 100% | 0% |
| Endsleigh Insurance Services Ltd | Zurich Group | No | 02 January 2016 to 01 July 2016 | 0% | 0% | 0% | 100% | 0% |
| Express Gifts Ltd | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 95% | 0% |
| Freemans Plc | Freeman Grattan Holdings (UK) / Otto Group (Germany) | No | 01 March 2016 to 31 August 2016 | 98% | 0% | 0% | 92% | 0% |
| Fresh Insurance Services Group Ltd | No Group | No | 01 February 2016 to 31 July 2016 | 100% | 0% | 0% | 99% | 0% |
| Grattan Plc | Freeman Grattan Holdings (UK) / Otto Group (Germany) | No | 01 March 2016 to 31 August 2016 | 99% | 0% | 0% | 92% | 0% |
| Home Retail Group Insurance Services Limited | J Sainsbury plc | No | 04 March 2016 to 03 September 2016 | 0% | 0% | 0% | 100% | 0% |
| Homeserve Membership Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 97% | 0% |
| J D Williams & Company Limited | No Group | No | 01 March 2016 to 31 August 2016 | 0% | 0% | 0% | 82% | 0% |
| Kensington Mortgage Company Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 100% | 0% | 0% |
| Mortgage Express | UKAR Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 98% | 99% | 0% |
| Mortgage Works (UK) Plc, The | Nationwide Building Society | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 99% | 0% | 0% |
| Motorfile Ltd | Experian Ltd | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 100% | 0% |
| National House-Building Council | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 43% | 0% |
| Nationwide Building Society | Nationwide Building Society | No | 05 April 2016 to 04 October 2016 | 99% | 96% | 98% | 99% | 99% |
| NCI Vehicle Rescue Plc | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 92% | 0% |
| NRAM Limited | UKAR Group | No | 01 April 2016 to 30 September 2016 | 0% | 89% | 100% | 100% | 0% |
| Paragon Finance PLC | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 98% | 99% | 0% |
| Post Office Management Services Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 100% | 0% |
| Qmetric Group Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 97% | 0% |
| R. Raphael & Sons Plc | No Group | No | 01 March 2016 to 31 August 2016 | 100% | 0% | 0% | 0% | 0% |
| Saga Services Limited | Acromas | No | 01 February 2016 to 31 July 2016 | 0% | 0% | 0% | 100% | 0% |
| Sainsbury's Bank Plc | J Sainsbury plc | No | 01 March 2016 to 31 August 2016 | 95% | 0% | 75% | 0% | 0% |
| State Bank of India | No Group | No | 01 April 2016 to 30 September 2016 | 100% | 0% | 0% | 0% | 0% |
| Supercover Insurance Ltd | Marketstudy Group | No | 01 June 2016 to 30 November 2016 | 0% | 0% | 0% | 95% | 0% |
| TD Direct Investing (Europe) Limited | No Group | No | 01 May 2016 to 31 October 2016 | 0% | 0% | 0% | 0% | 100% |
| Tesco Personal Finance PLC | No Group | No | 01 March 2016 to 31 August 2016 | 100% | 0% | 100% | 100% | 0% |
| UK General Insurance Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 89% | 0% |
| West Bromwich Building Society | No Group | No | 01 April 2016 to 30 September 2016 | 100% | 100% | 100% | 99% | 100% |
Complaints data - Upheld
| Row Labels | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments |
|---|---|---|---|---|---|---|---|---|
| Abbey Life Assurance Company Limited | The Phoenix group | No | 01 July 2016 to 31 December 2016 | 0% | 38% | 0% | 36% | 44% |
| Able Insurance Services Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 22% | 0% |
| Accord Mortgages Limited | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 80% | 0% | 66% | 1% | 0% |
| ACE European Group Limited | Chubb Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 57% | 0% |
| Acm Ulr Limited | BGL Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 29% | 0% |
| Acromas Insurance Company Limited | No Group | No | 01 February 2016 to 31 July 2016 | 0% | 0% | 0% | 46% | 0% |
| Ageas Insurance Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 42% | 0% |
| Ageas Retail Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 46% | 0% |
| AIB Group (UK) Plc | No Group | No | 01 July 2016 to 31 December 2016 | 48% | 0% | 54% | 26% | 33% |
| AIG Europe Limited | AIG Europe Ltd | Yes | 01 June 2016 to 30 November 2016 | 0% | 0% | 0% | 60% | 0% |
| Aioi Nissay Dowa Insurance Company of Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 42% | 0% |
| Aldermore Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 44% | 0% | 34% | 0% | 0% |
| Alliance Trust Savings Limited | Alliance Trust Group | No | 01 July 2016 to 31 December 2016 | 0% | 65% | 0% | 0% | 45% |
| Allianz Insurance Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 52% | 0% |
| Ambant Underwriting Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 36% | 0% |
| American Express Insurance Services Europe Limited | American Express | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 53% | 0% |
| American Express Services Europe Limited (AESEL) | American Express | No | 01 July 2016 to 31 December 2016 | 44% | 0% | 0% | 17% | 0% |
| Amtrust Europe Limited | AmTrust Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 47% | 0% |
| Animal Friends Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 52% | 0% |
| Arnold Clark Automobiles Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 4% | 0% |
| Assurant General Insurance Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 55% | 0% |
| Asurion Europe Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 54% | 0% |
| Automobile Association Insurance Services Limited | AAIS | No | 01 February 2016 to 31 July 2016 | 0% | 0% | 0% | 46% | 0% |
| Autonet Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 40% | 0% |
| Aviva Insurance Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 66% | 0% |
| Aviva Life Services UK Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 0% | 71% | 40% | 43% | 65% |
| Aviva UK Digital Limited | Aviva Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 57% | 0% |
| AXA Insurance UK Plc | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 67% | 0% |
| AXA PPP Healthcare Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 47% | 0% |
| AXA Wealth Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 42% | 0% | 37% | 33% |
| Bank of Ireland (UK) Plc | Bank of Ireland Group | Yes | 01 July 2016 to 31 December 2016 | 45% | 0% | 30% | 6% | 9% |
| Bank of Scotland plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 69% | 20% | 77% | 71% | 41% |
| Barclays Bank Plc | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 57% | 43% | 72% | 86% | 52% |
| BDML Connect Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 28% | 0% |
| Be Wiser Insurance Services Ltd | No Group | No | 01 June 2016 to 30 November 2016 | 0% | 0% | 0% | 60% | 0% |
| Belron UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 77% | 0% |
| Benenden Healthcare Society Limited, The | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 28% | 0% |
| BISL Limited | BGL Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 46% | 0% |
| Black Horse Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 39% | 80% | 0% |
| Blemain Finance Limited | Together Money Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 52% | 0% | 0% |
| Bradford & Bingley Plc | UKAR Group | No | 01 April 2016 to 30 September 2016 | 0% | 27% | 29% | 25% | 69% |
| Brightside Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 53% | 0% |
| British Gas Services Limited | British Gas Insurance Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 94% | 0% |
| BUPA Insurance Services Limited | BUPA | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 51% | 0% |
| Call Assist Ltd | No Group | No | 01 May 2016 to 31 October 2016 | 0% | 0% | 0% | 40% | 0% |
| Canada Life Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 35% | 0% | 28% | 33% |
| Canada Square Operations Limited | Citibank Europe | No | 01 July 2016 to 31 December 2016 | 13% | 0% | 35% | 66% | 0% |
| Capital One (Europe) plc | Capital One | No | 01 July 2016 to 31 December 2016 | 33% | 0% | 0% | 45% | 0% |
| Car Care Plan Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 22% | 0% |
| Card Protection Plan Ltd | CPP Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 45% | 0% |
| Carole Nash Insurance Consultants Ltd | Groupama Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 51% | 0% |
| Carphone Warehouse Ltd , The | Dixons Carphone Group | No | 01 May 2016 to 31 October 2016 | 0% | 0% | 0% | 57% | 0% |
| Carrot Risk Technologies Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 49% | 0% |
| Cater Allen Limited | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 48% | 0% | 0% | 0% | 0% |
| Charter Court Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 17% | 0% | 34% | 0% | 0% |
| Cheltenham & Gloucester Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 89% | 0% | 0% | 37% | 0% |
| Cigna Insurance Services (Europe) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 35% | 0% |
| CIS General Insurance Limited | Co-op Insurance | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 66% | 0% |
| Clydesdale Bank Plc | No Group | Yes | 01 April 2016 to 30 September 2016 | 43% | 18% | 75% | 82% | 68% |
| Cofunds Limited | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0% | 87% | 0% | 0% | 63% |
| Collinson Insurance Services Limited | No Group | No | 01 May 2016 to 31 October 2016 | 0% | 0% | 0% | 45% | 0% |
| Complete Cover Group Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 47% | 0% |
| Connells Limited | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 50% | 24% | 0% |
| Co-operative Bank Plc, The | No Group | No | 01 July 2016 to 31 December 2016 | 68% | 33% | 56% | 71% | 15% |
| Countrywide Assured Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 36% | 0% | 8% | 15% |
| Coutts & Company | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 48% | 50% | 57% | 50% | 56% |
| Covea Insurance plc | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 55% | 0% |
| Coventry Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 65% | 0% | 78% | 13% | 50% |
| Creation Financial Services Limited | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 26% | 0% | 0% | 4% | 0% |
| DAS Legal Expenses Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 54% | 0% |
| Devitt Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 25% | 0% |
| Domestic & General Insurance Plc | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 70% | 0% |
| Elderbridge Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 38% | 0% | 0% |
| Eldon Insurance Services Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 48% | 0% |
| Endsleigh Insurance Services Ltd | Zurich Group | No | 02 January 2016 to 01 July 2016 | 0% | 0% | 0% | 32% | 0% |
| Equiniti Financial Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 70% | 0% | 0% | 32% |
| esure Insurance Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 53% | 0% |
| EUI Limited | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 38% | 0% |
| Europa Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 26% | 0% |
| Express Gifts Ltd | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 30% | 0% |
| Family Assurance Friendly Society Limited | Family Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 0% | 55% | 0% | 34% | 48% |
| Family Equity Plan Limited | Family Assurance Friendly Society | No | 01 July 2016 to 31 December 2016 | 40% | 0% | 0% | 0% | 49% |
| Financial Administration Services Limited | Fidelity Group | No | 01 July 2016 to 31 December 2016 | 0% | 51% | 0% | 0% | 49% |
| Financial Assurance Company Limited | AXA Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 2% | 0% |
| First Central Insurance Management Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 55% | 0% |
| Firstplus Financial Group Plc | Barclays Group | No | 01 July 2016 to 31 December 2016 | 50% | 0% | 18% | 89% | 0% |
| FirstRand Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 8% | 0% |
| Freemans Plc | Freeman Grattan Holdings (UK) / Otto Group (Germany) | No | 01 March 2016 to 31 August 2016 | 66% | 0% | 0% | 18% | 0% |
| Freeway UK Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 44% | 0% |
| Fresh Insurance Services Group Ltd | No Group | No | 01 February 2016 to 31 July 2016 | 0% | 0% | 0% | 18% | 0% |
| Friends Life Limited | Aviva plc | Yes | 01 July 2016 to 31 December 2016 | 0% | 81% | 0% | 46% | 58% |
| Grattan Plc | Freeman Grattan Holdings (UK) / Otto Group (Germany) | No | 01 March 2016 to 31 August 2016 | 73% | 0% | 0% | 12% | 0% |
| Gresham Insurance Company Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 63% | 0% |
| Halifax Investment Services Ltd | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 35% |
| Halifax Share Dealing Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 65% | 0% | 0% | 58% |
| Hargreaves Lansdown Asset Management Limited | Hargreaves Lansdown Group | No | 01 July 2016 to 31 December 2016 | 0% | 36% | 0% | 0% | 41% |
| Hastings Insurance Services Limited | Hastings Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 62% | 0% |
| HBOS Investment Fund Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 85% |
| HCC International Insurance Company Plc | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 19% | 0% |
| Heath Lambert Limited | Arthur J. Gallagher (UK) Ltd | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 57% | 0% |
| Highway Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 56% | 0% |
| Hiscox Insurance Company Limited | Hiscox Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 56% | 0% |
| Home Retail Group Insurance Services Limited | J Sainsbury plc | No | 04 March 2016 to 03 September 2016 | 0% | 0% | 0% | 59% | 0% |
| Homeserve Membership Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 33% | 0% |
| HSBC Bank Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 50% | 22% | 61% | 74% | 42% |
| HSBC Trust Company (UK) Ltd | HSBC Group | No | 01 July 2016 to 31 December 2016 | 0% | 25% | 0% | 0% | 56% |
| Hyperformance Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 30% | 0% |
| IGO4 Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 38% | 0% |
| Ikano Bank | No Group | No | 01 July 2016 to 31 December 2016 | 52% | 0% | 0% | 14% | 0% |
| Inspop.com Ltd | Admiral Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 6% | 0% |
| Insurance Factory Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 46% | 0% |
| Invesco Fund Managers Limited | Invesco Ltd | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 29% |
| J D Williams & Company Limited | No Group | No | 01 March 2016 to 31 August 2016 | 0% | 0% | 0% | 37% | 0% |
| J.P. Morgan Europe Limited | JPMorgan Chase - Group | No | 01 July 2016 to 31 December 2016 | 7% | 0% | 0% | 0% | 0% |
| Kensington Mortgage Company Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 30% | 0% | 0% |
| Landmark Mortgages Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 30% | 55% | 29% |
| Leeds Building Society | Leeds Building Society | No | 01 July 2016 to 31 December 2016 | 58% | 0% | 51% | 8% | 11% |
| Legal & General Insurance Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 52% | 0% |
| Legal & General Partnership Services Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 83% | 17% | 0% |
| Legal and General Assurance Society Limited | Legal & General Group Plc | No | 01 July 2016 to 31 December 2016 | 0% | 64% | 0% | 39% | 42% |
| Lifestyle Services Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 32% | 0% |
| Liverpool Victoria Friendly Society Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0% | 59% | 0% | 61% | 53% |
| Liverpool Victoria Insurance Company Limited | Liverpool Victoria Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 58% | 0% |
| Lloyds Bank General Insurance Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 75% | 0% |
| Lloyds Bank PLC | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 77% | 16% | 80% | 77% | 46% |
| Loans.co.uk Ltd | Bank of America Merrill Lynch Group | No | 01 July 2016 to 31 December 2016 | 50% | 0% | 0% | 40% | 0% |
| London General Insurance Company Limited | The Warranty Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 43% | 0% |
| LRUK (RETAIL) LIMITED | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 3% | 0% |
| M & G Securities Limited | Prudential Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 38% |
| Markerstudy Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 51% | 0% |
| Marks & Spencer Financial Services Plc | HSBC Group | No | 01 July 2016 to 31 December 2016 | 54% | 0% | 0% | 70% | 0% |
| MBNA Limited | Bank of America Merrill Lynch Group | No | 01 July 2016 to 31 December 2016 | 25% | 0% | 0% | 50% | 0% |
| Metro Bank PLC | No Group | No | 01 July 2016 to 31 December 2016 | 60% | 0% | 24% | 0% | 0% |
| Mortgage Business Plc , The | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 60% | 0% | 0% |
| Mortgage Express | UKAR Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 33% | 2% | 0% |
| Mortgage Works (UK) Plc, The | Nationwide Building Society | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 50% | 0% | 0% |
| Motorfile Ltd | Experian Ltd | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 0% | 0% |
| National Farmers' Union Mutual Insurance Society Limited , The | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 42% | 0% | 65% | 40% |
| National House-Building Council | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 47% | 0% |
| National Westminster Bank Plc | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 60% | 34% | 71% | 81% | 47% |
| Nationwide Building Society | Nationwide Building Society | No | 05 April 2016 to 04 October 2016 | 51% | 14% | 70% | 28% | 44% |
| NCI Vehicle Rescue Plc | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 34% | 0% |
| Northern Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 18% | 0% | 48% | 16% | 23% |
| NRAM Limited | UKAR Group | No | 01 April 2016 to 30 September 2016 | 0% | 11% | 26% | 31% | 0% |
| Old Mutual Wealth Life & Pensions Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0% | 61% | 0% | 0% | 57% |
| Old Mutual Wealth Life Assurance Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0% | 50% | 0% | 35% | 49% |
| Old Mutual Wealth Limited | Old Mutual | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 63% |
| OneSavings Bank Plc | No Group | No | 01 July 2016 to 31 December 2016 | 33% | 0% | 33% | 0% | 0% |
| PA (GI) Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 43% | 0% |
| Paragon Finance PLC | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 30% | 1% | 0% |
| Paratus AMC Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 17% | 3% | 0% |
| Pepper (UK) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 33% | 0% | 0% |
| Phoenix Life Assurance Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0% | 62% | 17% | 49% | 54% |
| Phoenix Life Limited | The Phoenix Group | No | 01 July 2016 to 31 December 2016 | 0% | 59% | 13% | 55% | 47% |
| Pinnacle Insurance Plc | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 20% | 0% |
| Post Office Management Services Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 45% | 0% |
| Premium Choice Ltd | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 17% | 0% |
| Principality Building Society | No Group | No | 01 July 2016 to 31 December 2016 | 74% | 0% | 61% | 7% | 29% |
| Prudential Assurance Company Limited , The | Prudential Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 78% | 43% | 67% | 78% |
| PSA Finance UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 2% | 0% |
| Qmetric Group Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 38% | 0% |
| R. Raphael & Sons Plc | No Group | No | 01 March 2016 to 31 August 2016 | 6% | 0% | 0% | 0% | 0% |
| RAC Motoring Services | RAC | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 53% | 0% |
| ReAssure Limited | ReAssure Group | No | 01 July 2016 to 31 December 2016 | 0% | 60% | 10% | 31% | 57% |
| Royal & Sun Alliance Insurance Plc | RSA Insurance UK | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 68% | 0% |
| Royal Bank of Scotland Plc, The | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 60% | 42% | 64% | 78% | 45% |
| Royal London Mutual Insurance Society Limited, The | Royal London Group | No | 01 July 2016 to 31 December 2016 | 0% | 48% | 0% | 36% | 38% |
| Sabre Insurance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 33% | 0% |
| Saga Services Limited | Acromas | No | 01 February 2016 to 31 July 2016 | 0% | 0% | 0% | 35% | 0% |
| Sainsbury's Bank Plc | J Sainsbury plc | No | 01 March 2016 to 31 August 2016 | 60% | 0% | 0% | 0% | 0% |
| Santander Cards UK Limited | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 5% | 0% | 0% | 96% | 0% |
| Santander UK Plc | Santander UK - Group | No | 01 July 2016 to 31 December 2016 | 52% | 34% | 61% | 74% | 69% |
| Scottish Equitable Plc | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0% | 66% | 0% | 52% | 70% |
| Scottish Widows Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 80% | 0% | 69% | 68% |
| Scottish Widows Unit Trust Managers Limited | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 82% |
| Secure Trust Bank Plc | Arbuthnot Banking Group | No | 01 July 2016 to 31 December 2016 | 32% | 0% | 60% | 8% | 0% |
| Sesame Limited | Aviva plc | No | 01 July 2016 to 31 December 2016 | 0% | 48% | 30% | 18% | 35% |
| Shawbrook Bank Limited | No Group | No | 01 July 2016 to 31 December 2016 | 37% | 0% | 43% | 0% | 0% |
| Shop Direct Finance Company Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 61% | 0% |
| Simplyhealth Access | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 34% | 0% |
| Skipton Building Society | Skipton Building Society | No | 01 July 2016 to 31 December 2016 | 72% | 100% | 61% | 14% | 41% |
| Society of Lloyd's | Society of Lloyd''s | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 52% | 0% |
| SquareTrade Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 54% | 0% |
| St Andrew's Insurance Plc | Lloyds Banking Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 60% | 0% |
| Standard Life Assurance Limited | Standard Life Group | No | 01 July 2016 to 31 December 2016 | 0% | 63% | 30% | 30% | 53% |
| State Bank of India | No Group | No | 01 April 2016 to 30 September 2016 | 57% | 0% | 0% | 0% | 0% |
| Staysure.Co.UK.Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 22% | 0% |
| Stonebridge International Insurance Ltd | AEGON Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 38% | 0% |
| Sun Life Assurance Company of Canada (U.K.) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 31% | 0% | 21% | 33% |
| Supercover Insurance Ltd | Marketstudy Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 67% | 0% |
| Swinton Group Ltd | Swinton Group Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 49% | 20% |
| TD Direct Investing (Europe) Limited | No Group | No | 01 May 2016 to 31 October 2016 | 0% | 0% | 0% | 0% | 48% |
| Telefonica Insurance | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 44% | 0% |
| Tesco Personal Finance PLC | No Group | No | 01 March 2016 to 31 August 2016 | 54% | 0% | 67% | 20% | 0% |
| Tesco Underwriting Limited | Ageas (UK) Limited | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 42% | 0% |
| Towergate Underwriting Group Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 60% | 0% |
| TSB Bank plc | TSB Bank plc | No | 01 July 2016 to 31 December 2016 | 63% | 0% | 55% | 55% | 0% |
| U K Insurance Limited | Direct Line Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 68% | 0% |
| UK General Insurance Limited | No Group | No | 01 April 2016 to 30 September 2016 | 0% | 0% | 0% | 56% | 0% |
| Ulster Bank Ltd | The Royal Bank of Scotland Group | No | 01 July 2016 to 31 December 2016 | 51% | 0% | 70% | 36% | 30% |
| Ultimate Insurance Solutions Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 40% | 0% |
| Vanquis Bank Limited | Provident Financial Group | No | 01 July 2016 to 31 December 2016 | 23% | 0% | 0% | 0% | 0% |
| Virgin Money plc | No Group | No | 01 July 2016 to 31 December 2016 | 71% | 0% | 67% | 0% | 0% |
| Vitality Corporate Services Limited | No Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 57% | 0% |
| Volkswagen Financial Services (UK) Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 65% | 0% |
| Warranty Direct Ltd | BNP Paribas | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 21% | 0% |
| Welcome Financial Services Limited | Cattles Ltd | No | 01 July 2016 to 31 December 2016 | 12% | 0% | 21% | 68% | 0% |
| West Bromwich Building Society | No Group | No | 01 April 2016 to 30 September 2016 | 26% | 8% | 37% | 38% | 20% |
| Woolwich Plan Managers Limited | Barclays Group | Yes | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 0% | 68% |
| Xbridge Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 61% | 0% |
| Yorkshire Building Society | Yorkshire Building Society | No | 01 July 2016 to 31 December 2016 | 66% | 0% | 69% | 23% | 44% |
| Zenith Insurance Management UK Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 52% | 0% |
| Zenith Marque Insurance Services Limited | No Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 47% | 0% |
| Zurich Assurance Ltd | Zurich Group | No | 01 July 2016 to 31 December 2016 | 0% | 54% | 22% | 47% | 45% |
| Zurich Insurance PLC | Zurich Group | No | 01 July 2016 to 31 December 2016 | 0% | 0% | 0% | 65% | 0% |
Context data note
For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.