Consumer Duty events

First published: Last updated: 27/06/2024

We run events to help firms understand our expectations for the Consumer Duty. Find out about current events and watch our on-demand webinars.

Current events

Consumer Duty: 1 year on

The Consumer Duty sets a higher standard of consumer protection in financial services. It came into force on 31 July 2023 for new and existing products, and will apply to closed products and services from 31 July 2024.

To mark these milestones we are livestreaming an event on 31 July 2024. We will focus on:

  • the impact the Duty has had in its first year
  • examples of good practice and areas for improvement
  • the FCA’s priorities for the year ahead

Speakers will include:

  • Sheldon Mills, executive director, consumers and competition, FCA
  • Graeme Reynolds, director of competition, FCA
  • Abby Thomas, chief executive and chief ombudsman, Financial Ombudsman Service

You will be able to submit questions when you register. We will use these to shape the questions during the panel discussion. You can also submit questions during the event.

This livestreamed event will be of interest to regulated firms and compliance consultants. Registration is required.

Previous events

Consumer Duty: The next steps

We hosted a webinar to help firms understand our expectations now the Duty is in force. We focused on the following areas:

  • Our supervision and enforcement approach
  • Sector specific areas of focus
  • Examples of good practice
  • Next steps for firms

We also answered questions you submitted before and during the webinar.

Sector-based webinars

The webinars have covered the following sectors and are available to watch on demand: 

During the sessions, we focused on the following areas:

  • Our expectations for firms under the Consumer Duty and key milestones during the implementation period 
  • What outcomes-based regulation means 
  • What the Consumer Duty means for each sector
  • How the Duty applies proportionally

We also answered questions you submitted before and during the webinars.

The webinars will be of interest to regulated firms, trade associations, professional bodies and compliance consultants. If you’re not sure which webinar would be of most relevance to your sector, all the webinars cover some non-sector specific information.

Live & Local events

We hosted a series of Live & Local events across the UK between February and June 2023. Aimed at small and medium sized firms, the events focused on the retail investment and mortgage sectors.