Cost of living
Consumer credit
It's critical that lenders meet the standards we expect to support their customers, including those in financial difficulty. Read more in our guidance and letters to firms.
Tailored support guidance
Financial promotions
Treating customers fairly
Guidance for firms on the fair treatment of vulnerable customers
What firms should do to understand the needs of vulnerable customers and make sure they're treated fairly.
Our guidance
Ensuring the fair treatment of customers in vulnerable circumstances
The positive steps firms have taken to embed our guidance and the areas where we expect to see improvement.
Our findings
Information for consumers
The support available for consumers struggling with their money due to the increased costs of living.
What consumers can expect