Current account services providers' links

Tables of providers’ website links and API locations for information about current account services for each brand and overdraft charges

 

Personal Current Accounts

BrandWebsiteAPI (application programming interface) if available
AIB (NI) https://firsttrustbank.co.uk/our-products/current-accounts/service-quality-informationhttps://openapi.firsttrustbank.co.uk/open-banking/v1.0/fca-service-metrics/pca
Bank of Irelandhttps://www.bankofirelanduk.com/personal/fca-service-quality-metrics/https://openapi.bankofireland.com/open-banking/v1.0/fca-service-metrics/pca 
 
Bank of Scotlandhttps://www.bankofscotland.co.uk/bankaccounts/personal-service-quality-information/https://api.bankofscotland.co.uk/open-banking/v1.0/fca-service-metrics/pca
Barclayswww.barclays.co.uk/important-information/service-quality-information/https://atlas.api.barclays/open-banking/v1.0/fca-service-metrics/pca
cahoothttps://www.cahoot.com/service-quality-information  
Chasehttps://www.chase.co.uk/gb/en/legal/information-about-current-account-services/ 
Chelsea Building Societyhttps://www.thechelsea.co.uk/help/payment-guidance/payment-account-services.html 
The Co-operative Bankhttps://www.co-operativebank.co.uk/currentaccounts/personal-current-accounts-service-quality-information 
Coventry Building Societyhttps://www.coventrybuildingsociety.co.uk/consumer/savings-accounts/closed-accounts/everyday-money/service-information.htmlhttps://developer.coventrybuildingsociety.co.uk
Danske Bankhttps://danskebank.co.uk/personal/fca-tables-of-informationhttps://obp-data.danskebank.com/open-banking/v1.0/fca-service-metrics/pca
first directhttps://www.firstdirect.com/service-quality/information/https://api.hsbc.com/open-banking/v1.0/fca-service-metrics/pca
Halifaxhttps://www.halifax.co.uk/bankaccounts/personal-service-quality-information/https://api.halifax.co.uk/open-banking/v1.0/fca-service-metrics/pca
HSBC UKhttps://www.hsbc.co.uk/help/SQI/https://api.hsbc.com/open-banking/v1.0/fca-service-metrics/pca
Intelligent Financehttps://www.if.com/current-accounts/service-quality-information-for-personal-current-accounts.html 
Lloyds Bankhttps://www.lloydsbank.com/current-accounts/personal-service-quality-information.asphttps://api.lloydsbank.com/open-banking/v1.0/fca-service-metrics/pca
Metro Bankhttps://www.metrobankonline.co.uk/personalstandingdata   
Monzo Bankhttps://monzo.com/information-about-current-account-services/https://api.monzo.com/basic-information
Nationwide Building Societyhttps://www.nationwide.co.uk/current-accounts/resources/service-quality/https://openapi.nationwide.co.uk/open-banking/v1.0/fca-service-metrics/pca
NatWestnatwest.com/servicemeasures-personalhttps://openapi.natwest.com/open-banking/v1.0/fca-service-metrics/pca
Royal Bank of Scotlandrbs.co.uk/servicemeasures-personalhttps://openapi.rbs.co.uk/open-banking/v1.0/fca-service-metrics/pca
Santanderwww.santander.co.uk/personal/support/customer-support/service-quality-metricshttps://openbanking.santander.co.uk/sanuk/external/open-banking/v1.0/fca-service-metrics/pca
Smilewww.smile.co.uk/currentaccounts/personal-current-accounts-service-quality-information 
Starling Bankhttps://www.starlingbank.com/current-account/service-information/https://www.starlingbank.com/open-banking/v1.0/fca-service-metrics/pca
Tesco Bankwww.tescobank.com/current-accounts/useful-information/ 
TSBhttps://www.tsb.co.uk/help-and-support/current-accounts/service-quality 
Ulster Bankulsterbank.co.uk/servicemeasures-personalhttps://openapi.ulsterbank.co.uk/open-banking/v1.0/fca-service-metrics/pca
Virgin Moneyhttps://uk.virginmoney.com/current-accounts/information-about-current-account-serviceshttps://api-ib.cybservices.co.uk/ibapi/v2/banks/VM/open-banking/v1.0/fca-service-metrics/pca
Yorkshire Building Societyhttps://www.ybs.co.uk/help/payment-guidance/payment-account-services.html 

Data underlying the service quality surveys required by the CMA of personal and small business customers can be accessed via the Open Data API Dashboard.

Business Current Accounts

Brand Website API (application programming interface) if available
AIB https://aibgb.co.uk/our-products/business-current-accounts/service-quality-information

https://openapi.aibgb.co.uk/open-banking/v1.0/fca-service-metrics/bca

Bank of Ireland https://www.bankofirelanduk.com/business/fca-service-quality-metrics/ https://openapi.bankofireland.com/open-banking/v1.0/fca-service-metrics/bca
Bank of Scotland https://business.bankofscotland.co.uk/businessservicequalityinformation.html https://api.bankofscotland.co.uk/open-banking/v1.0/fca-service-metrics/bca
Barclays www.barclays.co.uk/business-banking/important-information/service-quality-information/

https://atlas.api.barclays/open-banking/v1.0/fca-service-metrics/bca

Cater Allen Private Bank https://www.caterallen.co.uk/resources/service-quality-information/   
The Co-operative Bank http://www.co-operativebank.co.uk/business/products/current-accounts/service-quality-information  
Danske Bank https://danskebank.co.uk/business/fca-tables-of-information https://obp-data.danskebank.com/open-banking/v1.0/fca-service-metrics/bca
First Trust Bank https://firsttrustbank.co.uk/business/our-products/current-accounts/service-quality-information https://openapi.firsttrustbank.co.uk/open-banking/v1.0/fca-service-metrics/bca
Handelsbanken PLC  https://www.handelsbanken.co.uk/fcaservicemetrics  
HSBC UK https://www.business.hsbc.uk/financial-conduct-authority https://api.hsbc.com/open-banking/v1.0/fca-service-metrics/bca
Lloyds Bank

https://www.lloydsbank.com/business/businessservicequalityinformation.asp

https://api.lloydsbank.com/open-banking/v1.0/fca-service-metrics/bca
Metro Bank

https://www.metrobankonline.co.uk/business/current-accounts/needsbased/information-about-our-business-current-account-services/

 
NatWest natwest.com/servicemeasures-business https://openapi.natwest.com/open-banking/v1.0/fca-service-metrics/bca
Royal Bank of Scotland rbs.co.uk/servicemeasures-business
 
https://openapi.rbs.co.uk/open-banking/v1.0/fca-service-metrics/bca
Santander www.santander.co.uk/info/business-service-quality-information https://openbanking.santander.co.uk/sanuk/external/open-banking/v1.0/fca-service-metrics/bca
Starling Bank https://www.starlingbank.com/business-account/service-information/ https://www.starlingbank.com/open-banking/v1.0/fca-service-metrics/bca
TSB https://www.tsb.co.uk/help-and-support/business-accounts/service-quality/  
Ulster Bank

ulsterbank.co.uk/servicemeasures-business

https://openapi.ulsterbank.co.uk/open-banking/v1.0/fca-service-metrics/bca
Virgin Money https://uk.virginmoney.com/business/current-accounts/information-about-current-account-services https://api-ib.cybservices.co.uk/ibapi/v2/banks/VM/open-banking/v1.0/fca-service-metrics/bca

Data underlying the service quality surveys required by the CMA of personal and small business customers can be accessed via the Open Data API Dashboard.

The main current account providers have agreed to publish information about the additional services they offer all customers, including those in potentially vulnerable circumstances.

The table below gives the link(s) to each provider’s information on the support available to customers experiencing money worries, dealing with a major life event, wanting help to manage day-to-day money better, or who have a disability or physical or mental health condition.

Brand Website
AIB https://aibgb.co.uk/our-products/business-current-accounts/supporting-the-needs-of-all-our-customers​​​​​
B

https://www.youandb.co.uk/current-account-and-savings/services/supporting-all-our-customers-cb/

https://www.youandb.co.uk/current-account-and-savings/services/supporting-all-our-customers-yb/

Bank of Ireland

https://www.bankofirelanduk.com/personal/fca-supporting-customer-needs

Bank of Scotland https://www.bankofscotland.co.uk/service-information
Barclays www.barclays.co.uk/important-information/vulnerability-services-information/
Cahoot https://www.cahoot.com/customer-needs-information
The Co-operative Bank https://www.co-operativebank.co.uk/currentaccounts/personal-current-accounts-service-quality-information/supporting-needs-of-our-customers
Coventry Building Society www.coventrybuildingsociety.co.uk/consumer/savings-accounts/closed-accounts/everyday-money/supporting-customer-needs.html
Danske Bank https://danskebank.co.uk/personal/help/supporting-our-customers
first direct https://www1.firstdirect.com/1/2/service-quality/support/
First Trust Bank

https://firsttrustbank.co.uk/our-products/current-accounts/supporting-the-needs-of-all-our-customers

Halifax https://www.halifax.co.uk/service-information
HSBC UK https://www.hsbc.co.uk/help/supporting-customer-needs/
Lloyds Bank

http://www.lloydsbank.com/service-information

M&S Bank bank.marksandspencer.com/current-accounts/supporting-our-customers/
Metro Bank

https://www.metrobankonline.co.uk/bank-accounts/i-want-some-information-about/supporting-the-needs-of-all-our-customers/

Nationwide Building Society https://www.nationwide.co.uk/current-accounts/help
NatWest https://personal.natwest.com/content/dam/natwest/personal/current-accounts/documents/Voluntary-information-NatWest.pdf
Royal Bank of Scotland https://personal.rbs.co.uk/content/dam/royal_bank_of_scotland/personal/current-accounts/documents/Voluntary-information-Royal-Bank.pdf
Santander www.santander.co.uk/uk/customer-needs-information
Smile https://www.smile.co.uk/currentaccounts/personal-current-accounts-service-quality-information/supporting-needs-of-our-customers
Starling Bank https://www.starlingbank.com/faq/customer-support/
Tesco Bank https://www.tescobank.com/current-accounts/support-current-accounts/
TSB https://www.tsb.co.uk/help-and-support/money-worries.html
Ulster Bank https://digital.ulsterbank.co.uk/content/dam/Ulster/documents/ni-region/ni-personal-banking-brochures/Voluntary-information-Ulster.pdf