Current account services providers' links

Tables of providers’ website links and API locations for information about current account services for each brand and overdraft charges

 

Personal Current Accounts

Brand Website API (application programming interface) if available
AIB (NI)  https://firsttrustbank.co.uk/our-products/current-accounts/service-quality-informationLink is external https://openapi.firsttrustbank.co.uk/open-banking/v1.0/fca-service-metrics/pcaLink is external
Bank of Ireland https://www.bankofirelanduk.com/personal/fca-service-quality-metrics/Link is external https://openapi.bankofireland.com/open-banking/v1.0/fca-service-metrics/pca Link is external
 
Bank of Scotland

https://www.bankofscotland.co.uk/bankaccounts/personal-service-quality-information/Link is external

https://api.bankofscotland.co.uk/open-banking/v1.0/fca-service-metrics/pcaLink is external
Barclays www.barclays.co.uk/important-information/service-quality-information/Link is external

https://atlas.api.barclays/open-banking/v1.0/fca-service-metrics/pcaLink is external

cahoot https://www.cahoot.com/service-quality-informationLink is external   
Chase

https://www.chase.co.uk/gb/en/legal/information-about-current-account-services/Link is external

 
Chelsea Building Society https://www.thechelsea.co.uk/help/payment-guidance/payment-account-services.htmlLink is external  
The Co-operative Bank

https://www.co-operativebank.co.uk/currentaccounts/personal-current-accounts-service-quality-informationLink is external

 
Coventry Building Society https://www.coventrybuildingsociety.co.uk/consumer/savings-accounts/closed-accounts/everyday-money/service-information.htmlLink is external https://developer.coventrybuildingsociety.co.ukLink is external
Danske Bank https://danskebank.co.uk/personal/fca-tables-of-informationLink is external https://obp-data.danskebank.com/open-banking/v1.0/fca-service-metrics/pcaLink is external
first direct https://www.firstdirect.com/service-quality/information/Link is external https://api.hsbc.com/open-banking/v1.0/fca-service-metrics/pcaLink is external
Halifax

https://www.halifax.co.uk/bankaccounts/personal-service-quality-information/Link is external

https://api.halifax.co.uk/open-banking/v1.0/fca-service-metrics/pcaLink is external
HSBC UK https://www.hsbc.co.uk/help/SQI/Link is external https://api.hsbc.com/open-banking/v1.0/fca-service-metrics/pcaLink is external
Intelligent Finance https://www.if.com/current-accounts/service-quality-information-for-personal-current-accounts.htmlLink is external  
Lloyds Bank https://www.lloydsbank.com/current-accounts/personal-service-quality-information.aspLink is external https://api.lloydsbank.com/open-banking/v1.0/fca-service-metrics/pcaLink is external
M&S Bank https://bank.marksandspencer.com/current-accounts/service-quality-information/Link is external https://api.hsbc.com/open-banking/v1.0/fca-service-metrics/pcaLink is external
Metro Bank https://www.metrobankonline.co.uk/personalstandingdataLink is external    
Monzo Bank https://monzo.com/information-about-current-account-services/Link is external https://api.monzo.com/basic-informationLink is external
Nationwide Building Society https://www.nationwide.co.uk/current-accounts/resources/service-quality/Link is external https://openapi.nationwide.co.uk/open-banking/v1.0/fca-service-metrics/pcaLink is external
NatWest natwest.com/servicemeasures-personalLink is external https://openapi.natwest.com/open-banking/v1.0/fca-service-metrics/pcaLink is external
Royal Bank of Scotland rbs.co.uk/servicemeasures-personalLink is external https://openapi.rbs.co.uk/open-banking/v1.0/fca-service-metrics/pcaLink is external
Santander www.santander.co.uk/personal/support/customer-support/service-quality-metricsLink is external https://openbanking.santander.co.uk/sanuk/external/open-banking/v1.0/fca-service-metrics/pcaLink is external
Smile www.smile.co.uk/currentaccounts/personal-current-accounts-service-quality-informationLink is external  
Starling Bank https://www.starlingbank.com/current-account/service-information/Link is external https://www.starlingbank.com/open-banking/v1.0/fca-service-metrics/pcaLink is external
Tesco Bank www.tescobank.com/current-accounts/useful-information/Link is external  
TSB https://www.tsb.co.uk/help-and-support/current-accounts/service-qualityLink is external  
Ulster Bank ulsterbank.co.uk/servicemeasures-personalLink is external https://openapi.ulsterbank.co.uk/open-banking/v1.0/fca-service-metrics/pcaLink is external
Virgin Money

https://uk.virginmoney.com/current-accounts/information-about-current-account-servicesLink is external

https://api-ib.cybservices.co.uk/ibapi/v2/banks/VM/open-banking/v1.0/fca-service-metrics/pcaLink is external
Yorkshire Building Society

https://www.ybs.co.uk/help/payment-guidance/payment-account-services.htmlLink is external

 

Data underlying the service quality surveys required by the CMA of personal and small business customers can be accessed via the Open Data API DashboardLink is external.

Business Current Accounts

Brand Website API (application programming interface) if available
AIB https://aibgb.co.uk/our-products/business-current-accounts/service-quality-informationLink is external

https://openapi.aibgb.co.uk/open-banking/v1.0/fca-service-metrics/bcaLink is external

Bank of Ireland https://www.bankofirelanduk.com/business/fca-service-quality-metrics/Link is external https://openapi.bankofireland.com/open-banking/v1.0/fca-service-metrics/bcaLink is external
Bank of Scotland https://business.bankofscotland.co.uk/businessservicequalityinformation.htmlLink is external https://api.bankofscotland.co.uk/open-banking/v1.0/fca-service-metrics/bcaLink is external
Barclays www.barclays.co.uk/business-banking/important-information/service-quality-information/Link is external

https://atlas.api.barclays/open-banking/v1.0/fca-service-metrics/bcaLink is external

Cater Allen Private Bank https://www.caterallen.co.uk/resources/service-quality-information/Link is external   
The Co-operative Bank http://www.co-operativebank.co.uk/business/products/current-accounts/service-quality-informationLink is external  
Danske Bank https://danskebank.co.uk/business/fca-tables-of-informationLink is external https://obp-data.danskebank.com/open-banking/v1.0/fca-service-metrics/bcaLink is external
First Trust Bank https://firsttrustbank.co.uk/business/our-products/current-accounts/service-quality-informationLink is external https://openapi.firsttrustbank.co.uk/open-banking/v1.0/fca-service-metrics/bcaLink is external
Handelsbanken PLC  https://www.handelsbanken.co.uk/fcaservicemetricsLink is external  
HSBC UK https://www.business.hsbc.uk/financial-conduct-authorityLink is external https://api.hsbc.com/open-banking/v1.0/fca-service-metrics/bcaLink is external
Lloyds Bank

https://www.lloydsbank.com/business/businessservicequalityinformation.aspLink is external

https://api.lloydsbank.com/open-banking/v1.0/fca-service-metrics/bcaLink is external
Metro Bank

https://www.metrobankonline.co.uk/business/current-accounts/needsbased/information-about-our-business-current-account-services/Link is external

 
NatWest natwest.com/servicemeasures-businessLink is external https://openapi.natwest.com/open-banking/v1.0/fca-service-metrics/bcaLink is external
Royal Bank of Scotland rbs.co.uk/servicemeasures-businessLink is external
 
https://openapi.rbs.co.uk/open-banking/v1.0/fca-service-metrics/bcaLink is external
Santander www.santander.co.uk/info/business-service-quality-informationLink is external https://openbanking.santander.co.uk/sanuk/external/open-banking/v1.0/fca-service-metrics/bcaLink is external
Starling Bank https://www.starlingbank.com/business-account/service-information/Link is external https://www.starlingbank.com/open-banking/v1.0/fca-service-metrics/bcaLink is external
TSB https://www.tsb.co.uk/help-and-support/business-accounts/service-quality/Link is external  
Ulster Bank

ulsterbank.co.uk/servicemeasures-businessLink is external

https://openapi.ulsterbank.co.uk/open-banking/v1.0/fca-service-metrics/bcaLink is external
Virgin Money https://uk.virginmoney.com/business/current-accounts/information-about-current-account-servicesLink is external https://api-ib.cybservices.co.uk/ibapi/v2/banks/VM/open-banking/v1.0/fca-service-metrics/bcaLink is external

Data underlying the service quality surveys required by the CMA of personal and small business customers can be accessed via the Open Data API DashboardLink is external.

The main current account providers have agreed to publish information about the additional services they offer all customers, including those in potentially vulnerable circumstances.

The table below gives the link(s) to each provider’s information on the support available to customers experiencing money worries, dealing with a major life event, wanting help to manage day-to-day money better, or who have a disability or physical or mental health condition.

Brand Website
AIB https://aibgb.co.uk/our-products/business-current-accounts/supporting-the-needs-of-all-our-customers​​​​​
B

https://www.youandb.co.uk/current-account-and-savings/services/supporting-all-our-customers-cb/

https://www.youandb.co.uk/current-account-and-savings/services/supporting-all-our-customers-yb/

Bank of Ireland

https://www.bankofirelanduk.com/personal/fca-supporting-customer-needs

Bank of Scotland https://www.bankofscotland.co.uk/service-information
Barclays www.barclays.co.uk/important-information/vulnerability-services-information/
Cahoot https://www.cahoot.com/customer-needs-information
The Co-operative Bank https://www.co-operativebank.co.uk/currentaccounts/personal-current-accounts-service-quality-information/supporting-needs-of-our-customers
Coventry Building Society www.coventrybuildingsociety.co.uk/consumer/savings-accounts/closed-accounts/everyday-money/supporting-customer-needs.html
Danske Bank https://danskebank.co.uk/personal/help/supporting-our-customers
first direct https://www1.firstdirect.com/1/2/service-quality/support/
First Trust Bank

https://firsttrustbank.co.uk/our-products/current-accounts/supporting-the-needs-of-all-our-customers

Halifax https://www.halifax.co.uk/service-information
HSBC UK https://www.hsbc.co.uk/help/supporting-customer-needs/
Lloyds Bank

http://www.lloydsbank.com/service-information

M&S Bank bank.marksandspencer.com/current-accounts/supporting-our-customers/
Metro Bank

https://www.metrobankonline.co.uk/bank-accounts/i-want-some-information-about/supporting-the-needs-of-all-our-customers/

Nationwide Building Society https://www.nationwide.co.uk/current-accounts/help
NatWest https://personal.natwest.com/content/dam/natwest/personal/current-accounts/documents/Voluntary-information-NatWest.pdf
Royal Bank of Scotland https://personal.rbs.co.uk/content/dam/royal_bank_of_scotland/personal/current-accounts/documents/Voluntary-information-Royal-Bank.pdf
Santander www.santander.co.uk/uk/customer-needs-information
Smile https://www.smile.co.uk/currentaccounts/personal-current-accounts-service-quality-information/supporting-needs-of-our-customers
Starling Bank https://www.starlingbank.com/faq/customer-support/
Tesco Bank https://www.tescobank.com/current-accounts/support-current-accounts/
TSB https://www.tsb.co.uk/help-and-support/money-worries.html
Ulster Bank https://digital.ulsterbank.co.uk/content/dam/Ulster/documents/ni-region/ni-personal-banking-brochures/Voluntary-information-Ulster.pdf
: Link changed Broken Natwest links updated
: Link changed Updated broken links for customer support for TSB and Nationwide, and Danske Bank API
: Link changed External link updated