This exclusive Inside FCA Podcast interview with Chief Executive, Nikhil Rathi, explains the detail behind the FCA's proposal to pause motor finance complaint handling. In the podcast, Nikhil outlines his expectations of firms and advice for consumers.
The update follows the announcement of a review in January 2024 into whether car finance customers had been overcharged due to the past use of discretionary commission arrangements, or DCAs.
Stream or download the interview.