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Complaints data
The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products. -
Notice of Decision 2024: Zahid Hussain [pdf]
This Notice of Decision refers to a failure to carry on regulated activities. We imposed a cancellation. -
CP24/9: Financial Crime Guide updates [pdf]
The FCA is consulting on proposed changes to the Financial Crime Guide. The deadline to respond is 27 June 2024. -
Notice of Decision 2024: Lee Thomas Cottam [pdf]
This Notice of Decision refers to a failure to carry on regulated activities. We imposed a cancellation. -
UK list of exempted shares [xlsx]
UK list of exempted shares. -
Aggregate complaints data to 2023 H2 [xlsx]
Aggregate sector wide firm complaints data for 2023 H2. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2023 H2 [xlsx]
Firm level complaints data 2023 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Notice of Decision 2024: Derby Road Car Sales 2015 Limited [pdf]
This Notice of Decision refers to a failure to carry on regulated activities. We imposed a cancellation. -
Aggregate complaints data: 2023 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2023, between between 1 July to 31 December 2023. This includes the latest trends and analysis by product group. -
CP24/9: Financial Crime Guide updates
The FCA is consulting on proposed changes to our Financial Crime Guide.