FCA fines Aviva Pension Trustees UK Limited and Aviva Wrap UK Limited £8.2m for Client Money and Assets failings

The Client Assets Sourcebook (CASS) rules are there to protect client money and custody assets if a firm becomes insolvent and to ensure money and assets can be returned to clients as quickly as possible.

Mark Steward, Director of Enforcement and Market Oversight at the FCA said:

“Aviva outsourced the administration of client money and external reconciliations in relation to custody assets, but failed to ensure that it had adequate controls and oversight arrangements to effectively control these outsourced activities. With outsourced arrangements firms remain fully responsible for compliance with our CASS rules. Firms are reminded that regulated activities can be delegated but not abdicated.

“Other firms with similar outsourcing arrangements should take this as a warning that there is no excuse for not having robust controls and oversight systems in place to ensure their processes comply with our rules when CASS functions are outsourced.

"This is the first CASS case in relation to oversight failures of outsourcing arrangements and we will continue to take action against firms that fall short of our CASS Rules.”

The CASS Rules are there to protect client assets. Aviva breached the FCA’s CASS Rules and requirements that firms should have adequate management, systems and controls (Principle 3) and properly safeguard clients’ assets (Principle 10) between 1 January 2013 and 2 September 2015.

During the period Aviva failed to put in place appropriate controls over Third Party Administrators (TPAs) to which they had outsourced the administration of client money and external reconciliations in relation to custody assets. This resulted in Aviva failing to sufficiently challenge the internal controls, competence and resources of their TPAs. Aviva also failed to dedicate adequate resource and technical expertise to enable them to implement effective CASS oversight arrangements resulting in their delayed detection and rectification of CASS risks and compliance issues.

The FCA also found deficiencies with Aviva’s internal reconciliation process which resulted in the under- and over-segregation of client money. During the period from 10 February 2014 to 9 February 2015 under-segregation peaked at £74.4m.

The failings also meant that Aviva was unable to meet their obligations under the CASS Rules, such as the requirements to:

• submit accurate Client Money and Asset Returns (CMAR); and
• maintain an adequate CASS resolution pack.

Whilst the FCA considers the failings to be serious, in particular given that CASS Rule breaches were identified in Aviva’s annual external CASS reports for consecutive years, there was no actual loss of client money or custody assets in this instance. However, the rules are designed to be preventative and had Aviva suffered an insolvency event during the period, customers could have suffered loss due to Aviva’s non-compliance with the CASS Rules.

​​Aviva agreed to settle at an early stage and in doing so it qualified for a 30% discount. Without the settlement discount, the fine would have been £11,781,262.

Notes to editors

1. Final notice for Aviva (PDF)
2. The principal objective of the Client Asset Sourcebook (CASS) Rules is to ensure that Client Assets are adequately protected in the event of a firm’s failure. To achieve this, firms are required to ensure that their arrangements for Client Assets comply with the CASS Rules. A fundamental requirement of the CASS Rules is that firms must keep client money separate from firm money in segregated client money bank accounts and register custody assets appropriately. This ensures that client money and custody assets are ring-fenced in the event of the insolvency of the firm.
3. The FCA expects firms to ensure that the scope of their governance and control framework is aligned to the risks posed by their business.
4. The role of a CASS Operation Oversight Officer is key to ensuring appropriate compliance with the FCA's CASS Rules.
5. As early as March 2007 the FSA produced a Guide to Client Money for General Insurance Intermediaries to help firms understand how to hold client money in accordance with Chapter 5 of CASS.
6. On 1 April 2013, the FCA became responsible for the conduct supervision of all regulated financial firms and the prudential supervision of those not supervised by the Prudential Regulation Authority (PRA).
7. The FCA has an overarching strategic objective of ensuring the relevant markets function well. To support this it has three operational objectives: to secure an appropriate degree of protection for consumers; to protect and enhance the integrity of the UK financial system; and to promote effective competition in the interests of consumers.
8. Find out more information about the FCA.