FS19/2: a duty of care and potential alternative approaches – summary of responses and next steps

Read FS19/2

In this feedback statement, we set out:

• the range and complexity of the responses we received
• the options for change that we think are, alone or in combination, most likely to deliver a higher degree of consumer protection, and which will be our primary areas of focus

Who this applies to

The feedback statement will be of interest to:

• consumer groups and individual consumers
• industry groups / trade bodies
• regulated firms
• policy-makers and regulatory bodies
• industry experts and commentators
• academics and think tanks

Next steps

Since publishing this feedback statement, we have consulted on introducing a new Consumer Duty.

We published a Policy Statement (PS22/9) confirming our final rules on 27 July 2022 for a new Consumer Duty.