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Showing 101 to 110 of 15967 search results for consumer duty.
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PS22/9: A new Consumer Duty [pdf]
We set out the final rules and guidance for a new Consumer Duty that will set higher expectations for the standard of care firms give consumers. -
Dear CEO letter: Implementing the Consumer Duty for closed products and services – all other firms [pdf]
Our letter setting out priority issues and actions firms should be considering ahead of the 31 July 2024 implementation deadline. -
The Financial Conduct Authority publishes Approach to Consumers paper, alongside Discussion Paper on Duty of Care
The Financial Conduct Authority (FCA) has today outlined the measures it will take to protect consumers and sets out when and how the organisation takes action. The Approach to Consumers document published today sits alongside a new discussion -
FG22/5: Final non-Handbook Guidance for firms on the Consumer Duty [pdf]
The Consumer Duty sets the standard of care that firms should give to customers in retail financial markets. -
From Zeroes to Heroes: How culture in financial services can change for everyone’s benefit
Speech by Emily Shepperd, FCA Chief Operating Officer and ED Authorisations, delivered at the Culture and Conduct Forum for the Financial Services Industry. -
Trading names
Learn what you should and shouldn’t do when registering a trading name that’s different from your firm’s registered company name. -
Claims management companies
On 1 April 2019 the FCA will become the regulator of claims management companies in England, Wales and Scotland. Find out more. -
Protecting consumers
Find out how the FCA protects consumers from harm caused by bad conduct in the financial services industry. -
CP21/13: A new Consumer Duty [pdf]
We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards consumers -
Ed Smith interview on Consumer Duty outcomes monitoring [mp3]