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Showing 51 to 60 of 16001 search results for consumer duty.
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Financial Lives survey highlights importance of the FCA’s Consumer Duty
The FCA has found 7.4 million people unsuccessfully attempted to contact one or more of their financial services providers in the 12 months before May 2022, with the most vulnerable in society most likely to struggle with this. The figure comes from -
Consumer Duty webinar – retail lending – transcript [pdf]
Consumer Duty webinar – retail lending – transcript -
Consumer Duty webinar – banking and payments – transcript [pdf]
Consumer Duty webinar – banking and payments – transcript -
Financial Lives 2022 survey – people’s stories and the Consumer Duty
Read selected stories about the experiences of respondents who completed the Financial Lives 2022 survey. -
Consumer Duty firm survey results Spring 2023 [pdf]
Ipsos UK undertook this research for the FCA. The FCA wanted to understand what progress firms have made in preparing for the Consumer Duty and what support they need to complete their preparations. -
Transcript: Consumer Duty: The next steps [pdf]
A transcript of the we hosted on 6 December 2023 to help firms understand our expectations now the Duty is in force. -
Implementing the Consumer Duty in the Mortgage Lenders and Administrators sector [pdf]
Consumer Duty letter – mortgage lenders and administrators -
Retail banking Consumer Duty multi-firm work
The findings from the FCA's Retail Banking Consumer Duty Multi-Firm work. -
Financial promotions quarterly data 2023 Q1
We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 January 2023 to 31 March 2023 . -
Overdraft repeat use: good practice and areas of concern
We asked all firms that provide overdrafts to personal account customers to share with us their overdraft repeat use strategies. We reviewed these strategies and set out our findings.