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Showing 1751 to 1760 of 1909 search results for under the Consumer Duty.

  1. PS15/3: Final rules for independent governance committees, including feedback on CP14/16

    Policy statements Published: 04/02/2015 Last modified: 29/05/2018
    pensions. IGCs will have a duty to act solely in the interests of scheme members and will operate independently of the provider. ... consumers who are members of workplace personal pension schemes and consumer groups seeking better protection for

  2. Building better bridges: a world-leading investment industry around outcomes customers need

    Speeches Published: 11/10/2019 Last modified: 11/10/2019
    Speech by Charles Randell, FCA chair, at the Investment Association on working to build a world-leading investment industry around customers’ outcomes

  3. Financial watchdog warns insurers to protect customers’ wellbeing during cost of living squeeze

    Press Releases Published: 29/09/2022 Last modified: 29/09/2022
    The Financial Conduct Authority (FCA) has written to insurers urging them to protect customers as the cost of living rises

  4. Payday lender Cash Genie to provide £20 million redress to over 92,000 customers

    Press Releases Published: 27/07/2015 Last modified: 09/11/2016
    In other cases, the firm charged fees which it was not entitled to under its customer contracts;. ... Following discussions with the FCA, in July 2014 Cash Genie formalised its commitment to investigate past practices and pay redress to consumers under a

  5. Lloyds Banking Group fined £4.3 million for delayed PPI redress payments

    Press Releases Published: 19/02/2013 Last modified: 09/12/2016
    The Financial Services Authority (FSA) has fined three Lloyds Banking Group firms a total of £4,315,000 for failings in their systems and controls that resulted in up to 140,000 customers receiving delayed payment protection insurance (PPI) redress.

  6. CP18/28: Brexit: proposed changes to the Handbook and Binding Technical Standards – first consultation

    Consultation papers Published: 10/10/2018 Last modified: 28/02/2019
    In this paper, we publish our proposals on how we will amend our Handbook and EU derived binding technical standards (BTS) if the UK leaves the EU without an implementation period in place. We also set out our proposed approach to EU

  7. New Chairs of the FCA Practitioner Panel and Markets Practitioner Panel announced today

    Press Releases Published: 28/06/2019 Last modified: 01/07/2019
    The Financial Conduct Authority Chair, Charles Randell, has today announced the appointments of new Chairs for the FCA’s independent Practitioner Panel and Markets Practitioner Panel.

  8. Fairness, flexibility and the long-term view: the FCA’s vision for the mortgage market

    Speeches Published: 06/11/2018 Last modified: 06/11/2018
    Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the UK Finance Annual Mortgage Conference, London.

  9. Finalised Guidance: Cancellations and refunds: Helping consumers with rights and routes to refunds

    Finalised guidance Published: 01/10/2020 Last modified: 01/04/2021
    Since the outbreak of the coronavirus (Covid-19) pandemic, there has been an unprecedented number of cancellations of trips, holidays, and other events. 

  10. FCA, ICO and FSCS publish joint statement to insolvency practitioners and authorised firms

    Statements Published: 07/02/2020 Last modified: 07/02/2020
    FCA, ICO and FSCS warn insolvency practitioners and FCA-authorised firms to be responsible when dealing with personal data.
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