Search results
Showing 1481 to 1490 of 2645 search results for vulnerable customers.
-
UK Payment Accounts: access and closures
We set out key insights from our work on the provision of payment accounts to personal customers, businesses and charities. We also outline next steps. -
FSA - Banks' defences against investment fraud [pdf]
Firms authorised by us have a regulatory duty to counter the risk they might be used to further financial crime. This report considers banks’ efforts to counter fraud where a) their customer is the fraudster or b) their customer is the victim. -
Competition Decisions Committee
The Competition Decisions Committee (CDC) exercises certain decision-making powers in competition law investigations on behalf of the FCA. -
FCA analysing lenders’ fair value assessments
Following concerns that not all savers are getting good deals, the FCA required 9 firms to provide us with their assessments of what value their savings products offer. -
FCA data shows consumer complaints fall by 15%
The latest complaints data published by the Financial Conduct Authority (FCA) shows 2,479,029 new complaints were opened against financial services firms between July and December 2013. -
Aggregate complaints data: 2023 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2023, between between 1 July to 31 December 2023. This includes the latest trends and analysis by product group. -
Understanding complaints root cause analysis
We recognise that firms of different size, scale and complexity have different systems for complaints. It is important for complaints root cause analysis (RCA) to distinguish between a symptom and the root cause of a complaint. This hypothetical -
PS23/8: Mortgage Charter: enabling provisions
The FCA amend its Mortgages and Home Finance: Conduct of Business (MCOB) sourcebook to support the implementation of the Government’s Mortgage Charter. -
Providers and distributors of contracts for difference (CFD) products: resolving failings which may cause significant consumer harm [pdf]
Following the conclusion of a project that assessed whether CFD providers and distributors deliver the CFD product to the intended target market, pay due regard to the interests of customers and treat them fairly, we have published a Dear CEO letter -
Thematic review of Retirement Income Advice
Our findings on how the retirement income advice market is working and whether consumers are receiving appropriate advice on meeting their income needs in retirement.