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Coronavirus and customers in temporary financial difficulty: updated guidance for insurance and premium finance firms [pdf]
This guidance applies in the exceptional circumstances arising out of the coronavirus pandemic (Covid-19) and its impact on the financial situation of insurance and premium finance customers. -
Investment pathways: Post-implementation review
Review on rationale and take-up, value, communications and asset allocation for investment pathways, and how these could impact consumer outcomes. -
Diversity and inclusion: Driving change in our industry
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the ABI D&I Conference. -
Product value and coronavirus: guidance for insurance firms
This guidance sets out our expectations for insurers and insurance intermediaries to consider the value of their products in light of the exceptional circumstances arising from coronavirus (Covid-19). -
FCA proposes changes to pension rules to enhance consumer protection
The proposals include additional rules and guidance for firms on how they should communicate with customers, a review of the retirement risk warnings, which were introduced in February without consultation, and -
FSA confirms start of full review of interest rate swap mis-selling
The Financial Services Authority (FSA) has confirmed that Barclays, HSBC, Lloyds and RBS will start the full review of their sales of interest rate hedging products (IRHPs) to small businesses. In June last year, the FSA announced that it had found -
OPBAS publishes report on progress and themes from 2020/21
The Office for Professional Body Anti-Money Laundering Supervision (OPBAS) releases its 2020/21 report on progress made in tackling money laundering by professional body supervisors. -
FCA publishes terms of reference for credit card market study
Second, how firms recover their costs across different cardholder groups and the impact this has on the market, for example whether certain customer groups are disadvantaged, the impact on innovation or -
FCA announces plans for stronger nudge towards pension guidance
The FCA has today published final rules requiring firms to implement the stronger nudge to Pension Wise guidance. -
Debt management firms must raise their game, says FCA
a business model where customers benefit fully from the service offered, and fees are fair and transparent. ... telling customers about free debt services and signposting them to the Money Advice Service for more information in their first communication