Search results
Showing 211 to 220 of 2640 search results for vulnerable customers.
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Investigation opening criteria
Factors we consider when deciding to open an investigation, including how we assess serious misconduct. -
Statement on how firms should handle post and paper documents
We recognise that during the coronavirus (covid-19) pandemic there will be some important functions, such as processing post, that will be more difficult for firms to do in a timely way. -
New overdraft rules mean 7 out of 10 people will be better off or see no change
7 out of 10 overdraft users will be better off or see no change, when new rules on overdrafts, introduced by the Financial Conduct Authority, come into force in April 2020. -
The coronavirus (Covid-19) financial resilience survey data
The results from the FCA's financial resilience surveys that were sent to 23,000 regulated firms. Through the surveys the FCA is understanding the real-time effect the pandemic is having on the finances of the firms it prudentially regulates. -
Claims handling lessons learned from business interruption insurance
The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have -
High-cost credit review
The FCA's detailed, wide-ranging review has resulted in measures which will protect some of the most vulnerable consumers. -
The rationale for the FCA’s Mission and the context which the FCA operates in
Speech by Andrew Bailey, Chief Executive at the FCA, delivered at City Banquet, Mansion House. -
FCA and PSR respond to announcement from Cash Action Group (CAG)
We respond to the Cash Action Group’s (CAG) announcement that retail banks and building societies will create an independent body to assess the needs of local communities and direct cash solutions. -
FCA to strengthen protection of access to banking services
Banks and building societies will need to assess the impact of changes to their services, for example shorter branch opening times, under updated guidance proposed by the Financial Conduct Authority (FCA). -
Enhanced Due Diligence for High-risk Customers
Money Laundering Regulations stipulate that enhanced due diligence be carried out for all higher-risk situations. Learn about Politically Exposed Persons and anti-money laundering laws.