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Showing 2171 to 2180 of 2648 search results for vulnerable customers.
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FCA reminds banks of their obligations when cancelling Continuous Payment Authorities
Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement by contacting their card provider, the Financial Conduct Authority (FCA) said today. -
FS20/6: Temporary financial relief for customers impacted by coronavirus: feedback on draft guidance for mortgages
On 22 May 2020, we published draft guidance on the fair treatment of home finance customers in temporary payment difficulty as a result of the current exceptional circumstances arising out of coronavirus (Covid-19) -
Funeral plan providers – list of firms not authorised from 29 July 2022
Firms that will not be authorised to sell new funeral plans after 29 July and you should not buy a new plan from them. -
HSBC voluntarily agrees to provide approximately £4m redress for historical debt collection practices
HSBC has voluntarily agreed to set up a redress scheme for customers who may have suffered detriment by paying an unreasonable debt collection charge imposed by HFC Bank Ltd (HFC) and John Lewis Financial Services Limited (JLFS), the Financial -
Exploring Synthetic Data Validation – privacy, utility and fidelity
This paper explores the insights from a roundtable event hosted by the FCA, the Information Commissioner’s Office, and the Alan Turing Institute. -
TR15/7: Delegated authority: Outsourcing in the general insurance market
More importantly we wanted to understand how these arrangements impacted on customer outcomes. ... In many cases, insufficient focus and consideration has been given to how the interests of customers might be impacted by outsourcing. -
TR15/3: Arrears and Forbearance in High-Cost Short-term Credit
We had seen practices that showed that customers, who were often struggling to make ends meet, were not being treated with sensitivity. ... with the rules and treating customers fairly, including when customers struggle to repay a loan. -
FCA sets out its approach to financial promotions in social media
promotions. More particularly, firms are using, or wanting to use social media for their communications with customers. ... Primarily, what firms do on social media must ensure customers are at the heart of their business. -
FCA launches enhanced Financial Services Register to protect consumers
The FCA has today launched its updated Financial Services (FS) Register – including a simpler design and clearer language. -
FCA reveals next round of successful firms in its regulatory sandbox
The Financial Conduct Authority (FCA) today unveils the firms that were successful in their applications to begin testing in the third cohort of the sandbox.