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  1. FCA to announce further proposals to support consumer credit borrowers impacted by coronavirus

    Statements Published: 02/11/2020 Last modified: 02/11/2020
    Read the FCAs statement om supporting consumer credit borrowers affected by coronavirus

  2. FCA to require insurance firms to publish details of last year’s premium

    Press Releases Published: 03/12/2015 Last modified: 03/12/2015
    It is important that insurers give their customers the information they need to do this and ensure they’re treating their customers fairly.”. ... general, and the treatment of long-standing customers in particular, delivers fair outcomes to consumers.

  3. CP15/41: Increasing transparency and engagement at renewal in general insurance markets

    Consultation papers Published: 03/12/2015 Last modified: 13/10/2016
    Rules that require additional disclosure when customers have renewed the same product four times or more. ... We also remind firms of their obligations to treat customers fairly when developing their overall approach to renewal pricing and in their

  4. Latest FCA perimeter report calls for legislative change to protect consumers

    Press Releases Published: 21/10/2021 Last modified: 21/10/2021
    In the 2020/21 Perimeter Report, the FCA has called for legislative change to address concerns beyond its remit.

  5. Final Notice 2020: Lloyds Bank plc, Bank of Scotland plc, and The Mortgage Business plc [pdf]

    Final notices Published: 11/06/2020
    This Final Notice (Lloyds Bank plc, Bank of Scotland plc, and The Mortgage Business plc) refers to breaches of PRIN 3 and PRIN 6 related to the unfair treatment of customers in the mortgages sector. We imposed a financial penalty.

  6. FCA publishes decision notice against Alistair Burns deciding to ban him and fine him

    Press Releases Published: 01/12/2016 Last modified: 10/11/2017
    The Financial Conduct Authority has today published a Decision Notice in respect of Alistair Burns, Chief Executive at TailorMade Independent Limited (TMI).

  7. FSA CP13/7: Consumer credit regulation - our proposed regime

    Consultation papers Published: 06/03/2013 Last modified: 15/01/2015
    On 1 April 2014, the regulation of the consumer credit market will be transferred from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA). This move was announced by the Government, with the aim of increasing protection for

  8. TR16/4: Embedding the Mortgage Market Review: Responsible Lending Review

    Thematic reviews Published: 16/05/2016 Last modified: 16/05/2016
    most lenders are using the flexibility afforded by our rules when dealing with their own existing mortgage customers.However, some firms could be more proactive and consistent when making use of

  9. Firms continue to fail to meet our expectations on their use of dealing commission

    Multi-firm reviews Published: 03/03/2017 Last modified: 29/11/2021
    We summarise our findings from a review that analysed dealing commission expenditure across 31 investment managers (covering asset managers, wealth managers and host-authorised corporate director providers) between 2012 and 2015.

  10. Finalised Guidance: High-cost short-term credit and coronavirus: Payment Deferral Guidance [pdf]

    Finalised guidance Published: 19/11/2020 Last modified: 19/11/2020
    This guidance is an updated version of the FCA’s guidance “High-cost short-term credit and coronavirus: updated temporary guidance for firms”. This guidance applies in the exceptional circumstances arising out of coronavirus (Covid-19) and its
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