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Showing 2431 to 2440 of 2649 search results for vulnerable customers.

  1. The Financial Conduct Authority and industry agree to improve the way consumer complaints are dealt with

    Press Releases Published: 17/11/2014 Last modified: 01/11/2016
    Clive Adamson, director of supervision at the FCA, said:. “Straightforward and effective complaints handling is an important aspect of how firms treat their customers. ... Correctly handled, they can help firms quickly deal with problems and keep their

  2. Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: updated temporary guidance for firms [pdf]

    Finalised guidance Published: 15/07/2020
    This guidance applies in the exceptional circumstances arising out of the coronavirus pandemic and its impact on the financial situation of rent-to-own, buy-now pay-later and pawnbroking agreement customers.

  3. The Financial Conduct Authority warns clients of three debt management firms to review their debts

    Press Releases Published: 21/05/2015 Last modified: 08/11/2016
    These firms are no longer permitted by the FCA to offer debt management services to customers. ... Customers of the three firms may find themselves being approached by another debt management firm or other third party.

  4. FCA confirms accountability rules for wholesale traders and interim rules on regulatory references

    Press Releases Published: 04/02/2016 Last modified: 19/04/2016
    the certification regime applies to other staff who could pose a risk of significant harm to the firm or any of its customers (for example, staff who give investment advice or

  5. Finalised Guidance: Cancellations and refunds: Helping consumers with rights and routes to refunds

    Finalised guidance Published: 01/10/2020 Last modified: 01/04/2021
    Since the outbreak of the coronavirus (Covid-19) pandemic, there has been an unprecedented number of cancellations of trips, holidays, and other events. 

  6. Coronavirus and 10% depreciation notifications: further temporary measures for firms

    Statements Published: 30/09/2020 Last modified: 21/12/2021
    This statement is for firms providing portfolio management services or holding retail client accounts that include positions in leveraged financial instruments or contingent liability transactions.

  7. Occasional paper No.40: Time to act: A field experiment on overdraft alerts

    Occasional papers Published: 24/07/2018 Last modified: 24/07/2018
    As part of the high-cost credit review, the FCA wanted to understand the impact of automatically enrolling customers into just-in-time arranged overdraft alerts and early warning alerts for overdrafts and unpaid items.

  8. PS20/13: Amendments to the open banking identification requirements (eIDAS certificate)

    Policy statements Published: 03/11/2020 Last modified: 18/01/2021
    We outline feedback to CP20/18 and confirm near final rules to amend Article 34(1) of the UK-RTS, with minor changes to the proposal in CP20/18. 

  9. Information on how Consumer Credit Act 1974 s.75 applies to travel services payments – September 2021

    FOI Release Date of Release: 21/09/2021
    FCA provides information on how Consumer Credit Act 1974 s.75 applies to travel services payments made via travel agents.

  10. New Chair appointments to FCA’s Smaller Business Practitioner Panel and Consumer Panel

    Press Releases Published: 30/05/2022 Last modified: 30/05/2022
    The Financial Conduct Authority (FCA) has appointed Helen Charlton as the Chair of the Financial Services Consumer Panel, and Andy Mielczarek as the Chair of the FCA Smaller Business Practitioner Panel, succeeding Wanda Goldwag and Marlene Shiels
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