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Showing 2551 to 2560 of 2649 search results for vulnerable customers.
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Guinness Mahon Trust Corporation Limited in administration and SIPP business immediately sold to Hartley Pensions
On 17 February 2020, and following complaints in relation to historic high-risk non-standard investments, the directors of Guinness Mahon Trust Corporation Limited (GMTC), a firm authorised and regulated by the FCA, appointed Adam Stephens and Nick -
Occasional Paper No. 36: Sending out an SMS: The impact of automatically enrolling consumers into overdraft alerts
As part of the high-cost credit review, the FCA wanted to understand the impact of auto enrolling customers into overdraft and unpaid item (retry) alerts on customer overdrafting behaviour. -
FCA decides to cancel payday lender’s interim permission and ban its sole director
He also failed to take reasonable steps to ensure that WPPL had appropriate systems in place to communicate with customers, to ensure that customer complaints were dealt with adequately, to provide ... Customer complaints were commonly disregarded, and -
FCA bans Nigel Lewis and Susan Jones for incompetent British Steel Pension Scheme advice
The Financial Conduct Authority (FCA) has banned Nigel Lewis and Susan Jones of West Wales Financial Services Limited (in liquidation) (WWFS) from advising customers on pension transfers and pension opt outs. Mr Lewis has also been banned from -
High-cost short-term credit agreements and coronavirus: updated temporary guidance for firms
This draft guidance applies in the exceptional circumstances arising out of the coronavirus (Covid-19) pandemic and its impact on the financial situation of high-cost short-term credit customers. -
FCA fines Lloyds Banking Group firms a total of £28,038,800 for serious sales incentive failings
The Financial Conduct Authority (FCA) has fined Lloyds TSB Bank plc and Bank of Scotland plc, both part of Lloyds Banking Group (LBG), £28,038,800 for serious failings in their controls over sales incentive schemes. -
FCA writes joint letter on Brexit with the Bank to CEOs of insurance firms and updates its website for all firms
Our joint letter with the Bank of England to CEOs of insurance firms on the importance of being prepared for the end of the transition period. -
FCA review of medium-sized firms’ PPI complaints handling finds significant room for improvement
The FCA found serious problems with complaint handling decisions and communications to customers at two thirds of the firms reviewed (12 of 18). ... to the customer, their personal circumstances, and the manner in which sales were being made at the time. -
FCA bans Paul Steel for unsuitable defined benefit transfer advice with £850k to be paid in redress
The FCA has banned Paul Steel of Estate Matters Financial Ltd (EMF) from working in financial services. -
Finalised Guidance: Bounce Back Loan Scheme: guidance for firms using Pay as You Grow options
Read FG20/6 (PDF)