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Consumer vulnerability
Find out about our work on consumer vulnerability. -
FCA publishes Annual Report and Accounts 2017/18
The Financial Conduct Authority (FCA) has today published its Annual Report and Accounts, which looks back on the key pieces of work undertaken by the organisation throughout 2017/18. -
HomeServe fined £30 million for widespread failings
HomeServe has accepted that it needed to restore its customer focus and move away from a culture of putting profits before treating customers fairly. ... The FCA considers that the failings were particularly serious given that a significant proportion of -
The challenges for insurance and regulators in a Big Data world
Speech by Andrew Bailey, Chief Executive of the FCA, delivered at the Association Of British Insurers (ABI) annual conference. -
Authorisation and registration applications – good practice and areas for improvement
Examples of good practice and areas for improvement from the applications that we have seen. -
FCA reveals the financial experiences of people in the UK: Satisfaction with overall financial circumstances is particularly low in London
The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more -
FCA tells lenders to support consumers struggling with the cost of living
The Financial Conduct Authority (FCA) is today writing to more than 3,500 lenders to remind them of the standards they should meet as consumers across the country are affected by the rising cost of living. With household bills expected to continue -
Our perimeter report
Our perimeter (remit) determines the activities we regulate and the level of protection consumers can expect when they buy financial services and products -
FCA publishes finalised guidance for the fair-treatment of closed-book customers
The Financial Conduct Authority (FCA) has today published its finalised guidance providing firms with detailed information on the actions they should be taking in order to treat their closed-book customers fairly. The FCA wants to ensure that -
FCA announces work into pure protection market
The FCA will launch a market study into how pure protection insurance products are sold following concerns that competition is not working well in the market. -
Information on current account services – complete set
Last year, we set out how the main current account providers in the UK were publishing better information about the services they offer to consumers and to small businesses, and how far their customers recommend them. Today sees the publication of