Complaints Commissioner’s final reports

First published: Last updated: 21/03/2025 See all updates

Read the Complaints Commissioner’s final reports and our responses.

2025

DateComplaints Commissioner's Report (CC)FCA response*
2 January 2025202400009 and 202400197FCA ref: 210595906 and 210761267
2 January 2025202400253  202400146FCA ref: 210727521 FCA ref: 208256991
2 January 2025202400351FCA ref: 210865001 
2 January 2025202400047FCA ref: 210654833
2 January 2025202400493FCA ref: 211131080
16 January 2025202400423FCA ref: 211102429
16 January 2025202400468FCA ref: 211094780
6 February 2025202400466FCA ref: 210808696 
6 February 2025202400439FCA ref: 210953943
6 February 2025202400475FCA ref: 211100661
6 February 2025202400520 FCA ref: 211176523
6 February 2025202400437FCA ref: 211039622
6 February 2025202400491FCA ref: 211002448
6 February 2025202400479FCA ref: 211155010
6 February 2025202400430FCA ref: 211019986
6 February 2025202400476FCA ref: 211154708
20 February 2025202400312, 202400332, 202400333, 202400337FCA Ref: 210810601, 210813724, 210813725, 210813727
20 February 2025202400503FCA Ref: 211178386
6 March202400410FCA ref: 211063565, 210879985
6 March202400559FCA ref: 211090597
6 March 202400457FCA ref: 211079365
6 March202400526FCA ref: 211167562
6 March202400432FCA ref: 211043174
6 March202400498FCA ref: 211127347
6 March202400477FCA ref: 211104668
6 March202400146FCA ref: 210638147
21 March202300790FCA ref: 210632410
21 March202201743FCA ref: 208729739
21 March202400135FCA ref: 210599036
21 March202201587FCA ref: 208256991

* we will not usually post a response where the Complaints Commissioner has not upheld a complaint.

Previous years

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: Link added OCC reports for 5 September

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Complaints Commissioner
Complaints Commissioner’s final reports