Find publications about the introduction of the Consumer Duty including news, speeches and podcasts.
On this page 
Key publications
| Title | Date |
|---|---|
| Consumer Duty Board Reports: Good and Poor practice | December 2024 |
| Complaints and root cause analysis: Good and Poor practice | December 2024 |
| Our Consumer Duty focus areas | December 2024 |
| Payments Consumer Duty multi-firm review | October 2024 |
| Price and Value Outcome: Good and Poor Practice update | September 2024 |
| Consumer Duty firm survey – Autumn 2023 | February 2024 |
| One month to go for the Consumer Duty | June 2023 |
| Consumer Duty firm survey – Spring 2023 | June 2023 |
| Consumer Duty: Findings from our review of fair value frameworks | May 2023 |
| Consumer Duty implementation plans | January 2023 |
| PS22/9: A new Consumer Duty | July 2022 |
| FG22/5: Final non-Handbook Guidance for firms on the Consumer Duty | July 2022 |
Podcasts
| Title | Date |
|---|---|
| Explaining Consumer Duty outcomes monitoring | June 2023 |
| Consumer Duty information sharing and the April milestone | March 2023 |
| What the Consumer Duty means for authorisation | February 2023 |
| What does the Consumer Duty consumer support outcome mean? | February 2023 |
| Explaining the Consumer Duty consumer understanding outcome | January 2023 |
| Understanding the Consumer Duty products and services outcome | January 2023 |
| What is the price and value outcome? | January 2023 |
Speeches
| Title | Date |
|---|---|
| Taking the leap on the Consumer Duty | July 2024 |
| Consumer Duty: the art of the possible in a year | February 2024 |
| Consumer Duty: Not once and done | November 2023 |
| Countdown to the Consumer Duty | May 2023 |
| Call of Duty: How putting customers front and centre will help industry innovate | February 2023 |
| How culture in financial services can change for everyone’s benefit | November 2022 |
| Rolling regulation forwards | November 2022 |
| FCA's key priorities for the financial advice industry | November 2022 |
| Agile regulation and planning for success | October 2022 |
Portfolio and sector communications
Our portfolio and sector letters set out how the Duty applies to firms in specific areas and our expectations for how they should embed the Duty.
Letters published after 31 July 2023 will contain information about our post-implementation expectations and areas of focus.
Dear CEO letters – closed products and services
Our Dear CEO letters set out priority issues and actions firms should be considering ahead of the 31 July 2024 implementation deadline.
| Letter |
|---|
| Asset management |
| Consumer finance |
| Consumer investments |
| Life insurance |
| Retail banking |
| All other firms |