Published coronavirus (Covid-19) guidance for firms

In response to coronavirus, we published various guidance for firms.

The guidance applies in the exceptional circumstances arising out of the coronavirus pandemic. It is not intended to have any relevance in circumstances other than those related to coronavirus.

Date	Publication
19 March 2020	Insurance and coronavirus (Covid-19): our expectations of firms
20 March 2020	Mortgages and coronavirus: our guidance for firms
2 April 2020	Credit cards (including retail revolving credit) and coronavirus: draft guidance and rules for firms
2 April 2020	Overdrafts and coronavirus: draft guidance for firms
2 April 2020	Personal loans and coronavirus: draft guidance for firms
6 April 2020	Extending deadlines to publishing fund reports and accounts
9 April 2020	Credit cards (including retail revolving credit) and coronavirus: temporary guidance for firms
9 April 2020	Personal loans and coronavirus: temporary guidance for firms
9 April 2020	Overdrafts and coronavirus: temporary guidance for firms
17 April 2020	Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: draft temporary guidance for firms
17 April 2020	Motor finance agreements and coronavirus: draft temporary guidance for firms
17 April 2020	High-cost short-term credit and coronavirus: draft temporary guidance for firms
24 April 2020	Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: temporary guidance for firms
24 April 2020	Motor finance agreements and coronavirus: temporary guidance for firms
24 April 2020	High-cost short-term credit and coronavirus: temporary guidance for firms
1 May 2020	Coronavirus and customers in temporary financial difficulty: draft guidance for insurance and premium finance firms
1 May 2020	Product value and coronavirus: draft guidance for insurance firms
14 May 2020	Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms
22 May 2020	Mortgages and coronavirus: updated draft guidance for firms
22 May 2020	Coronavirus and safeguarding customers’ funds: proposed guidance for payment firms
1 June 2020	Business interruption insurance test case: draft guidance for firms
2 June 2020	Mortgages and coronavirus: updated guidance for firms
2 June 2020	Information for firms to use with consumers: dealing with financial difficulties during coronavirus
3 June 2020	Product value and coronavirus: guidance for insurance firms
17 June 2020	Finalised Guidance: Business interruption insurance test case
19 June 2020	Credit cards (including retail revolving credit) and coronavirus: proposed update to temporary guidance for firms
19 June 2020	Personal loans and coronavirus: proposed update to temporary guidance for firms
19 June 2020	Overdrafts and coronavirus: proposed update to temporary guidance for firms
1 July 2020	Credit cards (including retail revolving credit) and coronavirus: updated temporary guidance for firms
1 July 2020	Personal loans and coronavirus: updated temporary guidance for firms
1 July 2020	Overdrafts and coronavirus: updated temporary guidance for firms
3 July 2020	Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: draft temporary updated guidance for firms
3 July 2020	High-cost short-term credit agreements and coronavirus: updated temporary guidance for firms
3 July 2020	Motor finance agreements and coronavirus: updated temporary guidance for firms
9 July 2020	Coronavirus and safeguarding customers’ funds: additional guidance for payment and e-money firms
15 July 2020	Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: updated temporary guidance for firms
15 July 2020	High-cost short-term credit agreements and coronavirus: updated temporary guidance for firms
15 July 2020	Motor finance agreements and coronavirus: updated temporary guidance for firms
24 July 2020	Coronavirus and customers in temporary financial difficulty: draft updated guidance for insurance and premium finance firms
31 July 2020	Cancellations and refunds: helping consumers with rights and routes to refunds
11 August 2020	Coronavirus and customers in temporary financial difficulty: updated guidance for insurance and premium finance firms
26 August 2020	Draft guidance: Mortgages and coronavirus: additional guidance for firms
14 September 2020	Finalised guidance: Mortgages and coronavirus: additional guidance for firms
16 September 2020	Draft guidance: Overdrafts and coronavirus: additional guidance for firms
16 September 2020	Draft guidance: Consumer credit and coronavirus: additional guidance for firms
30 September 2020	Finalised guidance: Overdrafts and coronavirus: additional guidance for firms
30 September 2020	Finalised guidance: Consumer credit and coronavirus: additional guidance for firms
2 October 2020	Finalised Guidance: Cancellations and refunds - helping consumers with rights and routes to refunds
16 October 2020	Coronavirus and customers in financial difficulty: draft additional guidance for insurance and premium finance firms
30 October 2020	Finalised Guidance: Coronavirus and customers in financial difficulty: additional guidance for insurance and premium finance firms
2 November 2020	Draft guidance: Mortgages and coronavirus: further updated guidance for firms Draft guidance: Mortgages and coronavirus: updated additional guidance for firms
17 November 2020	Finalised Guidance: Mortgages and coronavirus: updated guidance for firms FS20/17: Mortgages and coronavirus: Updated Payment Deferral and Tailored Support Guidance for Firms – Feedback on draft guidance
19 November 2020	Finalised Guidance: Consumer credit and coronavirus: updated guidance for firms FS20/18: Consumer credit and coronavirus: Updated guidance for firms (November 2020) - Feedback on draft guidance
4 December 2020	Bounce Back Loan Scheme: guidance for firms on use of Pay as You Grow options
13 January 2021	Draft Guidance: Consumer Credit and coronavirus: updated Tailored Support Guidance for firms Draft Guidance: Mortgages and coronavirus: updated Tailored Support Guidance for firms
26 January 2021	Finalised Guidance: Bounce Back Loan Scheme: guidance for firms using Pay as You Grow options FS21/1: Bounce Back Loan Scheme: Guidance for firms on use of Pay as You Grow options
27 January 2021	Finalised Guidance: Mortgages and coronavirus: updated Tailored Support Guidance for firms Finalised Guidance: Consumer Credit and coronavirus: updated Tailored Support Guidance for firms FS21/2: Approach to Repossessions: Updated Tailored Support Guidance for firms - Feedback on draft guidance for mortgages and consumer credit
12 February 2021	Guidance consultation: Cancellations and refunds: helping consumers with rights and routes to refunds
5 March 2021	Draft Guidance: Mortgages and coronavirus: further updated tailored support guidance for firms (PDF)
25 March 2021	Finalsed Guidance: Mortgages and coronavirus: further updated tailored support guidance for firms FS21/6: Coronavirus:Tailored Support Guidance (TSG) for firms – feedback on draft guidance on home repossessions & statement of ongoing relevance of TSG Coronavirus linked forbearance: key findings
1 April 2021	Finalised Guidance: Cancellations and refunds: Helping consumers with rights and routes to refunds

17/03/2023 : Editorial amendment page updated as part of website refresh

07/04/2021 : Information added Finalised Guidance published 1 April 2021

03/11/2020 : Publication added 2 x draft guidance: mortgages and coronavirus

30/09/2020 : Publication added Finalised guidance added on consumer credit and overdrafts

16/09/2020 : Publication added Additional Guidance for firms added

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Published coronavirus (Covid-19) guidance for firms