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Showing 1 to 10 of 402 search results for vulnerable customers.
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Fair treatment of customers
All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected. -
Financially vulnerable customers’ thematic review: key findings
This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014). -
Our approach to ensuring firms treat vulnerable customers fairly
Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference. -
Guidance for firms on the fair treatment of vulnerable customers
Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly. -
FCA launches guidance for firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers. -
Ensuring the fair treatment of customers in vulnerable circumstances
The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement. -
Review of firms' treatment of customers in vulnerable circumstances
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. -
FCA launches consultation guiding firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers. -
Your rights with financial services
Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong. -
Treating vulnerable consumers fairly
Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.