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Showing 241 to 250 of 402 search results for vulnerable customers.
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FG20/3: Branch and ATM closures or conversions
This guidance sets out our expectation that firms should consider the impact of a planned closure or conversion of branches or ATMs on their customers’ everyday banking needs. -
FCA publishes update on high-cost credit work
The FCA has published an update on its work in the high-cost credit sector. -
FCA challenges firms to review approach to consumer vulnerability
Research published by the FCA reveals that some vulnerable consumers seeking help from financial providers are meeting ‘a computer says no’ approach, putting them at risk of further detriment -
Diversity and inclusion: Our role as a regulator
We want to see greater levels of diversity and inclusion across the UK financial sector. Read about the work the FCA is doing to drive change in this area. -
FCA bans debt management couple for misappropriating client money
The Financial Conduct Authority (FCA) has today banned Adrian and Christine Whitehurst, former directors of debt management firm First Step Finance Limited (now dissolved), for dishonestly misappropriating client money. Over 4000 customers lost a -
Consumer Duty implementation: good practice and areas for improvement
What firms are doing well and what they could do better. -
Personal loans and coronavirus: temporary guidance for firms
FCA publishes temporary guidance for firms on personal loans during the coronavirus situation -
The FCA’s Consumer Duty will lead to a major shift in financial services
The Financial Conduct Authority (FCA) has confirmed its plans to bring in a new Consumer Duty, which will fundamentally improve how firms serve consumers. -
FCA announces proposals to further support consumer credit customers
The FCA has today announced proposals which would provide continued support for users of certain consumer credit products, who are facing a financial impact because of the exceptional circumstances arising from coronavirus. -
FCA announces redress scheme for rent-to-own firm PerfectHome
PerfectHome has agreed with the Financial Conduct Authority (FCA) a package of redress totalling over £2.1 million. This will be made up of cash payments and balance write-offs for 37,000 customers.