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Showing 311 to 320 of 402 search results for vulnerable customers.
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Statement on certain FCA work in light of coronavirus and changing market conditions
We are providing an update on work that we intend to either stop or postpone in light of the ongoing impact of coronavirus and economic conditions. These changes will allow us to focus our resources on the most urgent work where we can make the most -
Enhanced Due Diligence for High-risk Customers
Money Laundering Regulations stipulate that enhanced due diligence be carried out for all higher-risk situations. Learn about Politically Exposed Persons and anti-money laundering laws. -
Guidance for firms supporting their existing mortgage borrowers impacted by the rising cost of living
The FCA is consulting on draft guidance explaining a range of options firms have to support customers, including varying a contract for forbearance purposes. -
FCA publishes finalised guidance for the fair-treatment of closed-book customers
The Financial Conduct Authority (FCA) has today published its finalised guidance providing firms with detailed information on the actions they should be taking in order to treat their closed-book customers fairly. The FCA wants to ensure that -
TR18/5: Management of long-term mortgage arrears and forbearance
FCA findings on how mortgage lenders manage customers with long-term mortgage arrears and provide forbearance to affected customers. -
How implementing the Mortgage Market Review will shape the new market
Speech by Linda Woodall, Director of Mortgages and Consumer Lending, the FCA, at the Financial Services Expo, London. This is the text of the speech as drafted, which may differ from the delivered version. -
FCA response to the independent panels’ annual reports
In line with its statutory requirement, the FCA responds to key representations made by the Panels in their respective Annual Reports. -
FCA gives update on banks’ overdraft pricing decisions and plans to support consumers
Our new rules on overdrafts address both how much the most vulnerable were being charged for unarranged overdrafts, and the level of fees and charges that many arranged overdraft customers were paying on top of interest rates. -
FCA confirms next stage of support for consumer credit and overdraft customers
The FCA has confirmed measures to ensure firms provide tailored support for users of certain consumer credit and overdraft products amid difficulties due to coronavirus (Covid-19) -
Debt management firms still failing Britain’s most vulnerable consumers, says FCA
Free-to-customer’ firms were generally of a higher standard but there is still room for improvement. ... vulnerable customers encouraged to purchase products and services which were not suitable and impeded their ability to repay their debts.